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October 2023 by Kimberli
Great prices, love the furniture I bought home.
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October 2023 by Marie Roberts
Good quality of chairs to choose from, good prices and very friendly staff. No pressure to buy and the warehouse fellows were great. The building is a little run down.
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September 2023 by Jon Sophusson
Large store with a great selection of couches, loveseats, sectionals, recliners, and beds. I have purchased from them twice in the past, and the staff is always helpful and available to answer any questions with no pressure. The prices are competitive. Much of the inventory is available for taking home that day or next day delivery. On my most recent visit I was with my parents. Mom has mobility issues and I was moving her through the store in a wheelchair. Freann Wyrick, (Customer Service Manager) was wonderful. She was sensitive to not hovering and was giving us space but we asked if she could walk with us to answer questions. She was happy to. She did a great job of moving pieces to allow wheelchair access through the store. My folks were looking for a couch or loveseat with a single cushion.
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August 2023 by Carolyn Skyles
I spent a lot of time with Amber at Furniture world. She showed me lots of furniture and answered lots of questions. I found something I liked but I did not purchase anything that day and I felt no pressure to do so. I later went back to make a purchase. Amber made the purchase so easy and made some helpful suggestions. I would be happy to shop there again and will send my friends there.
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July 2023 by Carrie Grove
Kati is amazing and so helpful. We get all our furniture from her! Highly recommend!
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July 2023 by brad smethers
Great selection, great prices, and awesome staff! What more could you ask for out of a furniture store!
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July 2023 by Brian Worden
Great selection. No pressure, small town furniture store.
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June 2023 by M. RRR
probably the best place in cowlitz county to buy furniture. excellent staff and helpful delivery
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April 2023 by Kristen Romine
I was impressed with the amount of product they have in their store. I was also happy that the lady salesman introduced herself and asked if we needed anything, she would be close. She never impeded our browsing experience, we appreciated that. I would recommend this store.
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April 2023 by Kyra S.
My husband and I went here looking for a theater couch. They had a lot of options and we settled for a 2k two recliner with a center that drops down with extra cup holders, storage under the arm rest. Amber was very helpful when we asked and allowed us time to look at things on our own. When we first got there and did not go inside yet, I was not sure where anyone was there. I was hoping they were not a product of several years before and had to close. Luckily for us they were open they had a large selection of easy chairs, dining tables, kitchen tables, beds, bed frames and Dressers. This was over a month ago. We came back again looking for China cabinet. However, this China cabinet seems to be some thing, that not a lot of people are buying these days. Amber, however, got into searching for different China cabinets for me to print them out with prices and sizes. She has excellent customer service. I will definitely go here again because we possibly may be buying our China cabinet through them too.
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February 2023 by L A.
DO NOT GO HERE: I took my 88 year old father in to look at recliners for him and my mother. Told the lady, Amber, who greeted us what we were looking for. She pointed to where the power and non-power recliners are, then proceeded to go sit down while we meandered through the selection. They have a lot, and all but one that saw were over $749.00. He fell in love with a dual power reclining loveseat that had lumbar and head support, as well as storage, cup holders and usb ports. We were shown two options that they had in stock. He picked one. I helped the stock boy load it into my truck m, and brought it home. After getting it into the house and unwrapped, we found one of the control panels was missing, one of the arms was loose/wobbly, and it didn't have the power cords. This was just over $2,300 for ONE loveseat. When they opened the next morning I called and spoke to Kati. She apologized, and said we could bring it back. I asked that they pick it up, she complied. After discussing replacement options (6-8 weeks to order a replacement), my father decided to order the original one he fell in love with since he was going to have to wait. She said she would take care of it and match the price. Great! Well, my father went down to the store by himself to ensure they were ordering the right one. He came home having paid in additional $866 and some change, for a different one that they just happened to have in stock. She did not match the price, and she charged him for a protection plan that was waived by Amber on the original love seat. When I called, she stated that she had knocked $200, and that the protection plan was never waived, it was just grouped in the price. When Amber explained the love seat to being with, she said it had a manufacturer lifetime warranty on foam, material, frame, etc. and 5 years on mechanics. So why did he need a protection plan at all? I feel like my elderly father was completely taking advantage of, since he was by himself this time. The customer service was absolutely horrible! All of the furniture is overpriced. I wonder how they would feel if it was there family being taken advantage of?!
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February 2023 by Hannah Perkins
2 years after we bought our couch/loveseat set I needed warranty info and had no receipt or proof of purchase but Freann didnt let that phase her at all. She looked up sales at the time of purchase and got the order from my maiden name (my fault!) She then walked me through the claim process and emailed me all the information I needed. She did it with such care and intent that it felt like a longtime friend was helping me solve a problem, not customer service. We will absolutely be coming back for the rest of our furniture needs, Thank you Freann!
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June 2022 by Biz Spindler
Love our new Cloud Zero love seat, super comfy and velvety soft material Thank you to Amber for the great help and thank you to the delivery guys, you all are awesome sauce!! We will definitely be back for our next furniture buys!!
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May 2022 by Barbara Ferguson
I have purchased all of my furniture over a thirteen year time frame from Furniture World. I have always been very happy with them and my furniture still looks like new. This time I want to give a shout out to Richard and to the two delivery guys, you all are wonderful ?
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March 2022 by Erin Place
We absolutely adore our local furniture worldThey’re fabulousNice furniture for a really good priceAmber really helped us out an led went out of her way to help us find the right bed for our style and budget. We could not have been more pleasedWe also bought a couch here previously, so when we needed to get a new bed.. we knew we would be coming back to furniture world for many reasons including their impeccable service! Thank you!
