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November 2023 by iris m.
I went in the other day for a pickup for cat food and went inside to pick it up so no one had to run outside and give me the bag of food I bought online, when I went inside I asked the first person I saw walking around doing nothing if they could help me with my order since I've never gone inside to pickup food I've bought online so I asked her where do I go to pickup my order and she looks me in my eyes and just speaks to me in the most rudest way she could and said she's busy and that I have to wait in line with everyone so I did with the other 20 people and one cashier but the line was so long and I was in a rush so I just called for my order to be dropped off at my car and guess who that was by the same lady who told me she was to busy for me. I believe her name was Mikayla she also helped me with grabbing more shrimp and I asked her then if she could help me take the shrimp up ask I didn't have a cart and was carrying two cat litter containers she didn't say anything to me after I asked so I followed up with why I needed her help and she rolled her eyes and said "ya I got it" everyone else is usually super friendly and helpful
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September 2023 by Stan S.
Went in today to get some feeder fish, the Karen in the fish dept asked where i was going to put them? I told her in a bucket till i feed them to my fish, this far left nut case went crazy and refused to sell me the fish she started going off telling me off. I just LOL at this nut and started walking out, she followed me all the way to the door yelling at me that these are her fish and she would not let me put them in a bucket any time and never come back to the store, yadda yadda yadda. I just went to the other pet store in town and got the fish, i told them the story and they said they have heard about this nut case lady and how she goes off on people thinking she has the right to tell people what to do with the things people buy. I will never go back and she has to work at that dead end job everyday. I wonder who won this?
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August 2023 by Marina Orlovskaya-Vitus
Everything was great, except for long line
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September 2022 by Blake W.
Petco definitely has it pros and it's cons they have great prices when comes to getting a pet reptile 0 and great prices on others pets but they are terrible when it comes to getting a pet fish. They say the worst things when it comes to getting one. They just tell you it's gonna die if you buy the fish and the tank the same day which isn't true I've had many pet fish and that has never been the case they're very difficult if you want one and just say a bunch of stupid answers when it comes to fish they give good input in certain things but certain parts are just total crap specially when it involves fish. If your not a Marine Biologist you're not an expert on sea life don't listen to everything they say there about Marine Biology. Most of them are just idiots and don't know Marine life and are pretty much just saying things to keep you from buying.
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July 2022 by Rich Teitzel
Very knowledgeable vet and staff !
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May 2022 by Marian D.
photo of Motley after being groomed by Rowan B at Petco. Motley is usually a nervous dog, but was very comfortable with Rowan and looked great when I picked him up. Thank you Rowan for taking such good care of my baby
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October 2021 by Victoria D.
They like to blame their customers for their employee mistakes. Today, I seen a 15 oz bag of dog treats for $6.99 and thought it was a great price! Even though I didn't go to the store for this, I decided to grab a bag. There were 3 of the same size bags in a row in this spot, so I believed that was the correct price. I grabbed a bag and proceeded to tell our daughters about the great price. We checked out and I didn't notice anything until we got to our car. I then double checked the receipt to see I was charged $14.99. I went back into the store with the bag and receipt. I went back to double check the price and took a picture of it. I then went back up to Peter the wonderfully rude cashier who proceeded to act as if I was scamming them. He made it out like I put those other bags there! He refused to honor the price and said customers do this all the time to save money, wow! If they have cameras they can see I clearly did NOT adjust any bags! I left the store and went to another store where the same bag of dog treats was about $7.50 and bought two of the 15 oz bags. We will be returning this overpriced item soon and getting a refund. We also have their credit card and will not be shopping there anymore as we do not appreciate the falling customer service and how they think it's okay to push blame on paying customers for their mistakes. We will instead be using an online website that starts with a Ch and ends in y before . com or other local stores. They lost a customer who spent a lot there. Petco will be going out of business soon I'm sure. Honor your prices as other stores do and NEVER blame the customer!! Where has quality customer service gone these days?! We will also be complaining to the manager.
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October 2021 by Jan Steele
Just got my westie back and she looks ? They got us in the day after I called!!! This place is worth the trip to Bakers corner ?
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February 2021 by Kelli Temler
Great for simple needs. The Dr's are friendly and quick!! Thank you
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November 2020 by Matthew D.
Went in to use the vetco clinic for my 2 pups, we scheduled appointments for them both. We were told that we had to wait outside and not enter the business till we were called which is fine. After both appointments ran nearly an hour late we asked if they forgot about us and the lady refused to help us in a very rude manner. We were told to keep waiting until they called with no additional information. Eventually we didn't get a call but instead a text message. Separately they apparently lost one of our pups documents and history resulting in a longer appointment and possible increase in prices. We furnished our own and got the correct price but the vet was overly angry too. Very unprofessional clinic. Repeat business most likely not going to happen.
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August 2020 by Carolyn Wiesner
Makes getting vaccinations very affordable and simple. They even do a brief checkup. Everything felt clean and safe.
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July 2020 by Glenn C.
To preface, my 7 year old Basenji, Chewy, is highly skittish and an inherently nervous Nellie. When I adopted him 4 years ago, he obviously had had bad experiences with grooming services and pet stores, scurrying away from the mere site of a Petco storefront. Similarly, it was very apparent he has had bad experiences with people touching his paws, perhaps from painful trimming or buffing experiences in the past, thus getting him to stay still while getting his mani/pedi is a nigh impossible task. But, the grooming staff at this Petco did a wonderful job in making sure my dog got his nails buffed to satisfaction while keeping a handle on my rowdy pup. I was really surprised at how calm he was after he was handed back to me - now, if the groomers hadn't told me that he was a bit rowdy, I never would have guessed it. It seemed that Chewy and her got along quite well. Which, in my opinion, takes a true pro to accomplish so fast. Kudos.While Chewy was getting his mani/pedi, I wandered the store looking for topical treatments to a little flea problem my poor pup was having. The staff were very helpful in answering questions and finding the best alternatives to the harsh pesticides otherwise known as "flea and tick treatments." They also kept me in the loop about the return policy in case the treatments didn't work. Lovely stuff.My furry friend's nails are trimmed despite his finicky disposition and the staff was quite helpful in aiding in my endeavors to find a natural flea medication (which, sadly, I have not been able to accomplish just yet).
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March 2020 by Miranda L.
ABOUT GROOMING DEPARTMENT !!! Good everything about this store,grooming department needs to respect people coming in rude blonde always gives attitude! brought my dog in she is a small medium dog she does not bite nip or anything she just whines when her nails are touched and jerks back [just like any dog would]she got denied to get her nails cut anymore at this location!
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February 2020 by Cody R.
My wife, daughter and I went into Petco hoping to get two goldfish for our young daughters. They were so excited to bring them home. We had a plan of getting a traditional fish bowl, an experience I had growing up with much success and much happiness for all our goldfish until they got big to move into our fishpond. We had the same hopes. Nevertheless, the fish guy (apparently the manager) refused to sell us two goldfish because we didn't upgrade to a larger tank with all the amenities and told us the fishes quality of life would be poor. Here they are swimming in masses in a single tank waiting to be food for bigger fish...Our daughter left crying because she didn't get her goldfish and no sympathy from any of the staff. It was clear commission was of much greater importance than customer service or the quality of life of their fish, as we would've provided a loving and caring home.
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January 2020 by Jim E.
Excellent staff. My request, which is to get live crickets out of a bin, is always handled with a good attitude, which I very much appreciate.
