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May 2024 by jules thrill
Employees are very friendly and make for a positive atmosphere. On the other hand, when I last visited this store earlier this month(April 2024) with my little niece(7yo), we had made the decision to revamp her small fish tank and once again bring life to her hobby infused heart with an aquarium filled with potential and ideas created by her imagination... With some guidance and professional help to assist and aid in the success of such a possibly overwhelming goal for a 7yo girls mind to wrap around, getting to the point of my story is she is shy and little service was provided in the way of customer service, until i interjected and asked for help for her. I only wish the employees here saw this little girl aimlessly looking at their fish tanks and simply put forth the positive drive by asking a child if they were needing any help would've been encouraging and showing her some love could've really made this an experience she could've owned herself vs having her uncle take over and run the young customer experience that should've led to life long regular enthusiast at this place of business
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April 2024 by Jonathan Lundin
The staff is EXTREMELY helpful and helpful. They are kind and courteous as well. They have a big selection too.
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April 2024 by Crystal Clark
They have all kinds of products a little on the pricey side in comparison to other stores
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April 2024 by ashlee rose
Love the employees
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April 2024 by Aria Brooks
Love this store! We buy food for our French Bulldog here because it's hard to find good quality dog food in stores. They have everything you could need for all sorts of pets. The staff are friendly and helpful. Highly recommendable.
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March 2024 by Amber L.
Love the frogs I get from them! And other fish. We are always greeted by friendly knowledgeable people.
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March 2024 by James Genero
I think this store is highly recommended they have good excellent customer service and plenty of help and knowledge to answer your questions keep up the good work ladies
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February 2024 by Julie B.
Love this place! Very friendly staff great selection, fair prices. Convenient parking.
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January 2024 by Diane Lough
If you spoil your pets like I do, The Pet Works should be your go-to for food, treats, toys, training supplies, beds, etc. If you have fish or reptiles, they are also experts in this area. The staff goes above and beyond to help you with anything you need and the customer service is amazing! I highly recommend Rebecca and her staff, they are the BEST!
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January 2024 by Jeni Dow
I shop regularly in the Longview store, and now my mom shops in their Astoria location. Great place with knowledgeable staff for all of our pet needs!
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December 2023 by callista Enriquez
Very disappointed both times in after just coming to the area. 1st time incredibly rude when inquiring about what types of pets they sell and purchasing mice. 2nd time was even worse and concerned about the knowledge of the staff. We were very interested in purchasing a snake for our daughter. Staff was more interested in telling us what she knew then hearing our history and comfort with a wide range of snakes. She handled and put snake in a bag despite signs of being blue. In addition her care for the snake is arguably very inappropriate and tried to force sell a larger tank not needed as small as the snake was until we got home and transferred to support 2 animals growth and movement, yet was perfectly fine sending home in a small bag. We ended up leaving very disappointed and with a kiddo who is more knowledgeable heartbroken because we were not going to go with the force of tank sell for the snake by someone who clearly had room to grow in snake knowledge in addition to the manager who suggested the forced tank sell without ever coming to talk to us. 2 stars for these 2 experiences is an act of kindness.
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October 2023 by Sharon Nichols
Great place for pets and supplies got all of my rats from pet works, amazing rats, sweet lovable serotonin potato rats!
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October 2023 by Jason Larson
Great selection of pet food! Staff is very helpful and courteous!
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September 2023 by Devin Cierley
Made me BUY MY OWN BOX, then the mice i bought ESCAPED in my CAR. I want to support small businesses especially since 99% of the time this company has been great. When i called to rectify the situation they said there was nothing they could do as it HAPPENED OUTSIDE of the store. Now my snake has no food and i wasted 15 dollars on a box& mice… l understand small business can’t compete with petco &how petco provides boxes for live feed but this is ridiculous considering nobody said this box was not ideal for mouse transport and now they’re loose somewhere IN MY CAR. This is a very unfortunate situation since as I previously mentioned 99% of my interactions have been great. But i just can’t support having mice just escaping in my car and my snake losing his dinner EVEN AFTER THEY PUT THE MICE IN THE DANG BOX :(
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August 2023 by Lucky Bazzani
Nested between the blocks Hemlock St. and Hudson St. on Commerce you will find the best little local shop for all your big animal needs!
