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August 2023 by Trey Davis
Recently I was in the VCA OBAH to have my 21 year old ailing cat administered ear medicine for a recurring ear issue she's had for roughly 7 years. After sitting in the waiting room for 20 minutes, or so, an employee came out to ask me if I wanted to give my cat a rabies vaccination booster. My cat, who is going to be put to sleep tomorrow by the way, was already at death's door, is an indoor-only cat, and we have no other animals--period. So, not wanting to upset my poor cat in anyway, I declined the vaccination booster. This person tried to convince me by stating that my cat couldn't be seen again at the clinic until she was vaccinated. I said that she likely wouldn't live to see another visit and that if it came to it, I would make the choice as necessary later. She said she'd let the doctor know and left. I was satisfied. Everything seemed in order. That was until she came back and said my cat is done, and with a smirk, told me that she gave the rabies vaccination anyway. I was blown away. I literally couldn't believe it. I asked, "how could you do something like that?" "Really?!?--is this a joke?" She said that they called my wife and got her permission. At that point I was even more blown away. Did this place I've been going to for over 30 years actually Mom and Pop me like that? They deceived my wife as she assumed I had dropped the cat off and was unreachable. I left fuming and flabbergasted. As I was buckling up in the car, one of the kind employees came out to the car and said that the other employee should have never talked to me the rude way she did, nor should they have ever done that to my cat, especially after I stood up and looked this lady in the eye and said "no, I don't want you to vaccinate my [soon to be dying] cat." It's been over two weeks and I still can't believe it. I didn't want to write this review, but I think people should know about this. Be on guard about your animal. Someone later suggested to me that they might have accidentally given it and called my wife as a CYA move so they would have a get-out-of-a-lawsuit free card. I'll have another pet someday and I would have loved to continue coming here. They've been good to us and my cat over the years, and pets I had before. But this is like having a best friend who robs you blind one day, or worse. You're not exactly ever getting back to how it was before. Just still unbelievable....
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August 2023 by Kathy Duncan
The staff and vets at Ocean Beach Animal Hospital are all kind and caring people. I’ve been taking my dog there since I adopted her, around 11 years ago. Their interest for my dog’s well being is always their main concern. They go over medication and after-care instructions with me when necessary. They are always polite and professional. I think they are the best!
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May 2023 by Brian White
Modestly kind, modestly compassionate, but deeply dishonest about the cost of services. We shopped around for a spay and found them to be the cheapest at something like $450. Then they added a consult fee to meet the dog, and a TON of other costs. After we were $180 into it and brought her in, we were faced with another $700 bill, and we were not pleased. They reduced the bill by $90, but it still wound up being about $850 for a $450 spay.That isn't how you treat your customers. The shockingly terrible scars we can forgive, since every surgeon is new sometimes. But luring us in with artificially low prices while charging to the moon and back is an unforgivable practice.I get they must have kids in college and tuition and rent are expensive, but we're all paying that stuff. That's why we were shopping by price, and they must have seen rubes like us coming a mile away.The non-one-stars are for the support staff, who seemed genuinely interested in the welfare of our pupper, rather than just the money.UPDATE: We were asked by Patty to write them directly with our concern. We did. Our concerns were not addressed. They threw fuel on the fire instead. I'd drop it to one star, but as I said, the support staff were simply wonderful. If cost was no object, this might be a decent place to take your beloved pets, but the management's practices and behavior are sufficiently concerning to me that we have already found another provider.
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May 2023 by Jeffery
Really nice people work here i would not recommend trying to eat the animals they don't seem to like that
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February 2023 by Carla Schneider
Best vet in town love all that work here great with all my fur babies and great with people
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July 2022 by Catherene W
EXTREMELY rude and dismissive receptionist answered the phone when I called with a pet emergency. Spoke to me like I was dirt under her feet and was very uncompassionate about my pet who needed emergency care.*** Update: My pet died. I have absolutely no desire to contact anyone at this clinic as they requested in their public attempt at soothing the review I left. ***
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January 2022 by Chris Payne
Where do I start? I guess first and foremost this clinic does everything in their power not to do their job which is treating animals. I pay $85 a month for services that I have to be on a waiting list for my animal to be seen......urgent or not. They don't care about getting your animal in, doing anything to help your animal, or simply doing the right thing. For example.......I called to see if I could get my pug in for an allergic reaction that was life threatening. I was told to call the next morning and see if they had an opening during the next day. Ended up going to the ER a couple hours later because my dog was having trouble breathing. This scenario has now happened twice. They gladly take my monthly payment but when it comes time to help my dog they fail. Absolutely waste of money and not to mention the care they take handling my dog is terrible and unprofessional. DO NOT GO TO THIS CLINIC IF YOU LOVE YOUR PET AND/OR LIKE GETTING YOUR MONEYS WORTH OUT OF WHAT YOU PAY FOR!!!!! Absolutely disgusted with this clinic. Total ER cost of $1200 that could've been avoided if they helped my animal.
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January 2022 by Heather Ross Blackford
We have used VCA for our vet care since 2017. They have been very thorough and prompt to take care of our senior dogs needs. I've enjoyed the check up phone calls when my dog was seen, their mail order pharmacy and keeping her up to date on vaccines and faxing of records to the dog daycare/boarding.Unfortunately, my dog recently started not being her usual self and despite having a normal exam our vet, Dr. Amata listened to our concerns and offered extra testing. We eventually came to the sad diagnosis of cancer that had already spread. She was started on pain medicine to keep her comfortable and Dr. Amata was very thoughtful, kind and patient giving us the news and preparing us for the days ahead. We very much appreciate this vet for taking the time with us to help our pet.
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January 2022 by Heather R.
We have used VCA for our vet care since 2017. They have been very thorough and prompt to take care of our senior dogs needs. I've enjoyed their follow up phone calls the day after any visits, their mail order pharmacy and keeping her up to date on vaccines and faxing of records to the dog daycare/boarding. Unfortunately, my dog recently started not being her usual self and despite having a normal exam our vet, Dr. Amata listened to our concerns and offered extra testing. We eventually came to the sad diagnosis of cancer that had already spread. She was started on pain medicine to keep her comfortable and Dr. Amata was very thoughtful, kind and patient giving us the news and preparing us for the days ahead. We very much appreciate this vet for taking the time with us to help our pet.
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November 2021 by Jared Z
We were booked an appointment for our cat who we do not know if she has health issues serious or not, the appointment was a month out. We were called back same day to cancel our appointment due to "covid restrictions". I am EXTREMELY DISAPPOINTED. The clerk was extremely rude in the call back as well. How are we supposed to know if the situation is serious or not if we can't even get an appointment anywhere? What restrictions could there possibly be that's preventing you from taking new patients? I can't get my cat in for health issues but someone can get their dog in for a nose job. Disgusting customer service. We were told to call back in 4 months? So you can take a current patient for any reason, but can't take someone new because of "covid restrictions"? What difference does it even make if a patient is new or not, I can understand being overstaffed or booked out, but don't ever tell someone you can get us in for an appointment a month out which is already a long time for something like this, and then call us back with a terrible reason such as "covid restrictions". I know it takes longer to do special cleanings, but the fact that you can give away our appointment just because we are new clients, is absolutely disgusting.
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September 2021 by Barbara Roberson
Very responsive & compassionate, really cared for my Fozzie Bear.
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July 2021 by vanessa lattin
I love this team. Dr. Sullivan is really the best. Took my french bulldog in for a spay and a nose job and i was so scared her nose was going to not be as pretty as it was but it was even cuter. Healed great and i am so impressed. Wont take my dogs anywhere else. Love them
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May 2021 by Sherry Ann Harkins
Fast friendly service, nice atmosphere and great people
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April 2021 by Amber Guy
The Vet himself is a very nice man he called me while my Little one was in there office. He asked me lots of ?s about him and spoke to me in detail on everything that may or may not happen and different ways to keep him healthy VERY POLITE and Respectful.Everyone I spoke to was really sweet AND KIND and loved my little guy, BUUUUUUT The ONE women at the desk that I spoke to about my bill was rude and so disrespectful all because I was quoted on my estimate WRONG and when I asked WHY??? (yes I was Frustrated) but I was still polite and she was so mean and rude and Just a very unpleasant person.Joy is an amazing women and helped me with all my issues and conserns very satisfying to know there is such a sweet women is there to help whenever I call Thank you so much Joy!!!
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April 2021 by karen grimes
Claims no room for new patients. We are returning clients. I have an urgent animal matter and have been turned away.
