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May 2023 by Shonna Boyd
Answered my phone call at closing and gave advice. Thank you kindly for taking the time to answer at the end of your shift.
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September 2022 by Gregg Akehurst
Photos printed there are terrible, bad customer service, AD products out of stock most of time!
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August 2022 by Blake W.
Terrible Pharmacy very disrespectful and impatient pharmacist. They never understand when your having a problem or if you need a emergency dose things are never made clear there to where it's dangerous terrible pharmacy horrible so many ways.
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April 2022 by Megan Buganski
I sincerely hope that if you’re looking at these reviews as a potential new customer, you have other pharmacy options to choose from. This is the worst pharmacy I have ever used. They have been closed many days due to staffing shortages. Their online information is not current to store operations. When there are staff available they are not typically very friendly or helpful.
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March 2022 by Krystal Coonce
Very rude and short with customers. I will never have prescriptions sent here again.
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January 2022 by Terri W.
I am a former employe, called the store in Longview Washington to ask about W2 forms, when they would be sent out. The person who answered the phone was quite rude. She said they would be mailed out today. I replied that was pretty late, waiting til the last minute. She replied "all places do that" (which is not true). I commented that this was not true as I had received... then she cut me off, said "have a nice day" and hung up on me!!! As a former employee in good standing, I was shocked at this lack of good customer service!
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January 2022 by Lin D.
My review is primarily for the pharmacy. I have used Vancouver Walgreens pharmacy for years with no problems. Moved to Longview and started getting prescriptions to this pharmacy. My family will be switching pharmacies. The problem is they are unorganized, have poor time-management and the pharmacist is unfriendly. I will happily take my business elsewhere. There is a very nice woman that works the counter. I can tell she is over-whelmed and stressed most often when I come. They are short staffed.
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January 2022 by Ashley M.
Dirty, poor customer service. Don't recommend. Unfortunately, in this area there isn't much of a choice for alternatives.
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November 2021 by D Palmers
Staff in Pharmacy area needs customer service training or fire them. They are rude, snippy individuals. I’ve been waiting for a script for 4 days now. Ridiculous. Always wait ridiculous amounts of time for my script.
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November 2021 by Mike P
Staff in Pharmacy area needs customer service training or fire them. They are rude, snippy individuals. I’ve been waiting for a script for 4 days now. Ridiculous. Always wait ridiculous amounts of time for my script.
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November 2021 by M P
Staff in Pharmacy area needs customer service training or fire them. They are rude, snippy individuals. I’ve been waiting for a script for 4 days now. Ridiculous. Always wait ridiculous amounts of time for my script.
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November 2021 by Andrew J
Don't make an appointment here. It is worthless.
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October 2021 by John Womack
Scheduled an appointment for a flu shot yesterday. Arrived early. Was told to sit. After a half hour, was given paperwork to fill out. After forty-five minutes past my appointment time I asked if they'd forgotten me. The response was, "I'm only one person". I asked if they could give me an idea of how long it would be because my wife was waiting in the car. She said it depended how many other people were waiting. This person was also manning the drive thru window.At the very least they should keep waiting customers updated on wait time. They should give you the option of rescheduling if they are short staffed. Appointments are made for a reason.Went to Fred Meyers without an appointment and was given the shot within twenty minutes, including paperwork.
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October 2021 by Martha Thomas
Great products here and staff are friendly
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September 2021 by M. R.
I have been a customer of Walgreens for well over 2 decades. First in California, then in Oregon, and now in Longview, Washington. For the last 5 years everything was great...even during the pandemic. However, in the last couple of months the Pharmacy part of the Longview store has hit rock bottom! So far down that I am sure down looks up! I will not fault the staff, they seem new...the previous employees seem to have vanished. But it may be that Walgreens has sacrificed customer service (at the pharmacy) to save on labor costs. After waiting in Drive-Thru lane for one hour and seven minutes, I was told the prescription that "Walgreens texted was ready", would take 20 minutes to fulfill. When I returned to Walgreens (90 minutes later), I went inside the store...the line of people waiting for the medication was 9 people long, including me. After waiting for more than 20 minutes and the line not moving, I gave up. When this prescription is "Finally" ready...it will be the last I ever get from this Walgreens! I know this is not occuring at two other pharmacies where I pick up meds for friends...this seems to be a Walgreens Longview issue.
