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January 2025 by Marv DeGraaff
Service has dropped from average to below since joining HUB International. No one ever answers the phone for starters.
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September 2023 by Andrew Herman
The brokers in the office are always friendly and highly responsive.
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March 2023 by Vickie Young
We are so thankful for their insurance help. Our insurance agent has been so patient and diligent with all our changes and questions.
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March 2023 by Brett Hicks
The staff was kind and helped me with my questions, but they took a while to get back to me.I ended up not using their service due to the speed of a competitor.
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August 2021 by April Marsh
Great service! They had some great suggestions to help us save money.
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August 2021 by Tena Alton
Casey was very knowledgeable and helped explain my coverage, what it meant and why I needed what I got!
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July 2021 by jeff shipley
Casey and Cassie are great to work with they are a great team. They handle all of our insurance needs (home, auto, RV, Umbrella and investment property) they are detail oriented and pro-active to our needs. We recently purchased a secondary home in Phoenix AZ and they found the perfect policy for us at an amazing rate. Contact them and give them a chance to quote your insurance, you won’t be disappointed.
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July 2021 by Aaron Crabtree
I switched to Guide Insurance about a year ago. My overall cost went down with better coverage. Casey Shipley has been very helpful.
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July 2021 by Kim Raynor
Just recently my family moved to the Great Pacific Northwest, we are not familiar with the area and were not sure where to begin looking for insurance. We were referred to Casey Shipley by our mortgage company. Umpqua Bank did not lead us astray. Casey painlessly "Guided" us through the process of getting new home and auto insurance, answering all questions and must important delivered some great rates. Could not ask for better service. Thank you, Pat and Kim R
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July 2021 by Tracey Crabtree
Guide has taken care of my needs and my agent, Casey Shipley has years of knowledge that assist her in protecting me. Very thankful for the amazingly friendly staff as well?
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April 2021 by Elizabeth Farron
First time buying insurance, Casey and Cassie walked me through everything well.
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February 2021 by Christy Schroeder
I've had the pleasure of doing business with Casey, Cassie, and Jenn, for everything from a surety policy, to a course of construction policy, as well as my home, rental, and car insurance policies. I was so impressed with them from the start! Thanks for such great service!
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November 2020 by William Woods
Casey and Cassie are wonderful, I needed to have my draw date moved and they were able to get this done smoothly. Cassie got back with me very soon telling me they were able to get this done! They were super all they are missing is their CAPES!!!
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November 2020 by David Celebrezze
At every turn in my life when my property values have changed, Guide Insurance has been there for me. I have realized over the years that I really have wasted some time in shopping around for all my insurance needs in business and for my home, vehicles and family. Tim, Debbie and Casey have always met my needs. They have never guessed when answering my questions - they have known the facts and the policies they broker to their clients. I write here today because I want the reader who is seeking Insurance to rest assured that they are in good hands with these folks. That is the truth and a fact. Peace.
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November 2020 by Randi Lyons
Casey at Guide Insurance is awesome! Responsive and always helpful for any questions or changes I need for any of my insurance policies.
