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July 2023 by Deanna S.
The employees here are very nice and helpful! I found a bird with a broken wing and foot in the parking lot next door and needed to take him to a wildlife rehabilitation center. I ran in and asked for a box to transport the bird in. Everyone was really nice and one employee went in the back and got me a box for the bird. I was able to get him to a wildlife rehabilitation center right away. They will release him back in the wild after he heals. I have attached a photo of the species the bird was.
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December 2022 by daniel king
I had a very nice visit at 1st Security bank when I opened my checking account and my CD. They where very friendly and very professional. This will be my favorite bank.
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October 2022 by Luke Daining
I have been doing business banking with FSBWA since 2013 - specifically with the Lynnwood Branch. I have always felt at home and received unbelievable service. They helped me with a loan when expanding my business and I have zero regrets. I have used FSBWA both times when acquiring real estate loans. Can’t say enough good things, highly recommend!
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July 2021 by keith Kalawa
Love this Bank employees are very welcoming friendly they get me in and out
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March 2021 by Beth Poler
Small, employees were kind.....Cozy,welcoming.....
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July 2020 by Habituer ..
Unbelievably awful bank. They colluded with contractor Rory Knight and his Siding Bathroom Kitchen and Window Depot company to commit fraud and forge my signature on loan docs to cover their tracks. Contractor is under investigation and they could care a less. They just continued to knowingly accept his forged documents and gave him my money for work that was NOT completed. They also charged erroneous loan fees and threatened to harm my perfect credit if I didn't pay up. In essence, they are intentionally using their credit reporting powers as a bank to steal money from innocent consumers. These guys are straight up criminals. I hope they are investigated and someone goes to jail. I have proof of these allegations if anyone in law enforcement would like to see it.
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September 2019 by Christian W.
We are trying to refinance our home, only to discover this bank put a lien on our property for the loan we took out for a new furnace. We paid the loan off a full two months ago, and their website showed a zero(!) balance. We were stumped as to what was going on, so I called them. The resolution - pay them a "fee", which doesn't show on the website, to have the lien removed. Oh, and it can't go any faster than 10 days. (They had sent us a confusing statement showing the fee amount, but it didn't match the website so we assumed it had been generated before we paid off the loan.) The rep was nice but unsympathetic, and unwilling to help expedite the process (I paid the fee over the phone). We have to wait 10 days for processing and proof to be sent to us. In the meantime our re-fi is blocked. We will NEVER use this bank again, and we will share this story with friends and family so they avoid this extortion as well.
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July 2019 by Kris J.
This is one of the worst financial institutions I have used. I purchased a new roof and the roofing company used this branch to do business and signed me up for financing. They attach future "late fees" even though you aren't late, it was explained to me the they do that so that if you are late they can just add them... talk about confusing....
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May 2019 by Sa Ce
Inconsistent uptime for online services and rude people who will not explain why the online service is down. I banked here for over 20 years, and things are getting worse by the day. Used to be a credit union, now a commercial bank. Not open on weekends, no way of contacting the bank when it is closed. I gave lost faith.
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May 2019 by Citadel
I have a mortgage loan with WA 1st Security. Many years ago got it for 3.78% interest rate with some bank fee. They worked just perfect! Miss you Evergreen State!
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September 2017 by Michael L.
They sold my mortgage to some shady out-of-state debt collection company. I now have to try to refinance my mortgage with another local bank.
