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January 2024 by Brittnee Kuroiwa
I really enjoy visiting this establishment every so often since the atmosphere is so welcoming. The workers are very knowledgeable about video game topics and are friendly as well. Patrick was very helpful and funny! Him and his coworkers seem to have fun while working, and to me it brings a smile to my face to see them not take everything so seriously. They joke in passing, but are quick to help out a customer if needed. Will definitely return to buy and play more games!
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January 2024 by andrew bennett
Cool place good Selection of games and memorabilia will be back
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November 2023 by Ultrawide Gaming
I'm a huge game collector, spend $1000's a year on games, but actively avoid going to this store despite only living 2 minutes away. I usually drive 30 minutes away to other stores rather than come here. That's how bad it is. Expect a 20%-30% markup on actual value. Also if you trade anything in, they will typically give you about 10%-20% value for your trade in items. I came in to grab a last minute gift for someone and the employee refused to help me. I wanted to check the condition of an item behind a case and they would not walk over to the case to help me. I had to settle for a different item because of this. As I was leaving they scoffed at me and started laughing because I guessed a song wrong that was playing. Pathetic passive aggressive behavior from these guys almost every time I've come in here, when I've never been anything but polite.EDIT: My comment about pricing is accurate. For example, Fantasy Life for 3DS is $70 used at your store. It is a $40-$50 game maximum. EVERY game is priced high like this, and other reviewers agree. I would have purchased this game here today but why would I spend extra on a hobby that is already expensive. You are a dishonest business trying to make a few extra bucks off people that don't know better or won't look things up. DO NOT SUPPORT DISHONEST BUSINESSES THAT SEEK TO RIP PEOPLE OFF. If you want to trade in or purchase any game worth more than $15, go to Pink Gorilla.
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November 2023 by David Andrade
This shop has a great potential but this location has terrible customer service. There is a guy with long hair who is very condescending and has a rude demeanor. He did a store credit return for faulty controllers and afterwards I picked a PS5 controller to use that credit on. The cashier had the same rude tone during the transaction and during the signing of the merchants copy of the receipt he made a comment saying “thats not where you sign but okay” as if that would help anyone want to return to this establishment. You are better off going to another place that will have someone who has a normal attitude and not speak to you in such a demeaning manner.
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October 2023 by Cameron Hawkins
Been coming here for 5+ years and they have always had a fantastic selection with pretty good prices. Found some pretty rare stuff here!
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October 2023 by Jonathan Red
Best selection of vintage games in the area. Staff was friendly and helpful.
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September 2023 by Zalman S
This shop disappoints me severely in terms of its Customer Service. Everything else about this shop is absolutely fine. I have been a patron of Another Castle for years and will continue to be, however this location has had a steady decline in Customer Service over the past 3 years. I have spent a couple thousand dollars over the years at Another Castles various locations.The Instance specifically that irritates me was experienced second hand. A little girl had asked one of the shop keeps "Where the princess was". The Employee, apathetic just said flat out to the little girl "I get the joke, but there is no princess in this castle" making the little girl feel uncomfortable and sad. I experienced this as I was browsing the selections of games here and was appalled at how unfriendly the Employee was to a child who is looking to have a positive time in a video game store.My personal experience right after having listened to this situation unfold was a bit rude. I had purchased a copy of Pokemon Blue, as I was looking for a cartridge in acceptable condition to add to my collection. The two Employees had the following exchange in front of me as I was being rung out:"Man, maybe I should trade in my Pokemon Blue, what am I going to do with it""Maybe you should trade in your Pokemon Blue""Yeah, maybe you'll be the one to ring me out when I trade it in"This exchange was subtle yet felt like a dig at me for buying Pokemon Blue. I shouldn't have any inkling of being antagonized for any games I purchase in Another Castle, yet I felt as though I was getting ripped on for just buying a game from my childhood and about how the game was "effectively worthless".The date and time of which this occurred was 9/17/23 around 1-3pm. I hope that any follow up from this review can at the very least speak to the employees that were on shift. I get consistently better customer service from Gamestops rotating crew in the mall across the street. I know that this location can do better.
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September 2023 by Martin
Prices are significantly above market value. They will not negotiate. You might as well just buy online because you will find much more reasonable prices for games in much better condition. My least favorite online gaming store is a better option than this place. It is a shame considering how much I enjoy shopping locally.
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September 2023 by Jonathon Laws
I've bought several Playstation 2 games from this location over the last couple months, and I'm lucky if half of them work. The customer service leaves a lot be desired as well. Probably won't be back, as there's other game stores out there that actually value their customers and don't try to rip them off consistently
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August 2023 by Ready2Shoot309
I came in with a heavily scratched Xbox 360 game, and Aaron went above and beyond to “resurface” my scratched disk. After 1 cycle in the machine there was still some blemishes and he offered to run it again, which I believe did the trick because I no longer receive an error when trying to play NCAA Football 14. I am also able to download the game to my console hard drive now, which I wasn’t able to before due to the scratches! Thanks to Aaron for his help and cheers to many more hours of gaming :-)
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August 2023 by Joshua S.
The store is packed with video games for current generation consoles and nostalgic titles. The games are competitively priced and the store employs are helpful and knowledgeable.
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August 2023 by Andrew Hill
Pretty nice, employees were helpful. I plan to come back and increase my amiibo collection at some point-
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July 2023 by Andy Avenell
Great selection and arcade games, but prices are generally 10-15 dollars higher than other places. Also, employees regularly ignore people. I've been here maybe 10 times, and I basically never get good customer service. I routinely end up standing around for like 20 minutes, AT THE COUNTER, and someone is talking to his friend about random stuff while ignoring me and other customers. David was very nice though, and helped me pretty well. His coworker, on the other hand... Overall, nice place, but I just can't recommend it if you have questions or need more help.
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June 2023 by Toni Higgs
I always feel so out of place here like the staff picks and chooses who they want to be friendly with. I'll leave this trip to the boys in my house I don't have to go back.
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June 2023 by J.eliott
I buy most of my games here. Get my comics next door. Never had any issues with the used merch. But they've got a good return policy anyway.
