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March 2024 by Michael MacFawn
So impressed with Christopher at this location. iPhone 11 to 15 Pro Max 1Tb, new plan, new number, whole enchilada. Data migration was flawless, like seriously, flawless. He did all this in less than 30 minutes and we spent the whole time chatting about gaming - old school 90s stuff, TA, Halo, FF. ATT Brass need to pay attention here, this cat is your Director of Customer Experience for the Americas! You need to pay this man or I will! Chris: safe travels, my friend - enjoy that FF7 downtime. ?
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February 2024 by Sai Prasad Rakasi
I had ordered my phones in costco and the order got cancelled and had to visit the store. After visiting a couple of AT&T stores where people were clueless. I last tried this store and Jazz was super helpful and very professional. He resolved the order issues, and was able to place an order for phones. His boss was also very friendly and helped in securing the order.Thank you Jazz and team.
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February 2024 by Diana
Fast and knowledgeable
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February 2024 by C Reyes
Janel was really helpful and able to assist my son & I with the upgrade without any issues. Thank you!
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February 2024 by Shawn Moynihan
I walked in and immediate help! She did everything we asked in helping to setup the new IPad and she answered all of our questions. It was awesome! May our day go smooooth
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February 2024 by Hinhan Gleska
Great people working here. Very friendly and knowledable, if they don't know something they take the time to find out and give you the proper answers. Customer satisfaction oriented, not seeing people as dollar signs.
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January 2024 by Sam ..
I had my share of really bad service from multiple AT&T locations and agents, but the experience I had with Chris at this location was superb. He was knowledgeable, honest and did all he can to assist with our upgrade. Thank you!
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January 2024 by Larry Floyd
Great service from the staff !
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January 2024 by Hao W
Just want to share a bad experience we had here. My wife and I visited this store in Oct and were told there was a promotion with $830 credit per line if we open an account and trade in our iphone 11s. So we switched over and brought in two iphones which they inspected and signed an agreement with us saying the phones were in good condition with a $830 trade-in value each.Then several days later they sent a text message to my wife's phone saying there was a crack on the back of her phone, and her credit would be $350 instead of $830. My wife missed the text message. They also made a phone call but did not leave a voicemail message so we did not know where the call was from. They did not follow up to make sure we received their message, and just generated a new agreement on their side with the $350 trade-in value without us knowing or signing it. Only when we checked our credit on the bill this month we realized that my wife did not get the credit they promised initially.So we called ATT and they said it's the store's (and they said this is not an official store but an authorized retailer) fault for not inspecting it carefully initially and signing the agreement with us. Then we went to the store but they would not take even partial responsibility. I actually suspect they use the trick on others too, telling people they could get the full credit initially, then after several days saying that only partial credit can be given, but at that time people would have already signed up and switched over, and it would be very inconvenient for them to revert back.If we were told the actual trade-in value initially, we would have not switched over and done the trade-in. If they followed up (e.g. by email/mail) to make sure we received their message, we would have cancelled the trade-in of my wife's phone. Shame on the store for not taking any responsibility on their own fault.
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January 2024 by Viktoriya Barladyan
Great customer service!
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November 2023 by Harika Niha
Staff here has no respect for their customers. It was one of the first store where i have experienced such kind of treatment.
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November 2023 by Liz Windgate
Exceptional service quick and efficient hospitable and problem solving wonderful experience highly recommend
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October 2023 by Craig Alan Schiller
Jazz was a HUGE help and very professional.He deserves a BIG RAISE!!!He's empathetic, friendly, and knows his tech product knowledge extremely well.Not only that...he has a refined sense of humor and makes the purchasing experience fun and painless. Ask for Jazz.
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September 2023 by Brian Sanchez
place is trash. you have to wait 20 minutes to be added to a que, then wait longer. no greeting, no customer service
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July 2023 by M Nosredna
Nicholas was very efficient and listened thoroughly to my problem before setting about to resolve my iPhone's issue (the issue was a new chip replacement) and restore service at no cost to me.Thank you Nicholas!