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March 2024 by Asia Navarro
To new pet owners, I would redirect you to a different Banfield Pet Hospital. Anywhere but here. *I personally love the Mill Creek location*I came here back in the beginning of December to get her shots done and I had concerns on her weight (I also have a dog and she loves to eat my dogs food). After taking her in, they refused to give my kitten any shots because they suspected she was pregnant and asked me to pay a fee of $700 (at another vet not Banfield) to get an ultrasound. I knew she was not pregnant so I set an appointment 2-3 months because I knew if they were right she would give birth, and if she was wrong she wouldn’t show any signs of pregnancy. And I was right, she has no signs of pregnancy now that it is February.It is the day of the appointment, I receive information about what to do the day before surgery. I confirm that I will be coming to the appointment via text message. I start the fasting the night before, and leave my house and arrive at the appointment 10 mins early. 5 mins before my appointment is about to start I get the call that my vet calls in sick. 5 MINUTES before your first appointment is irresponsible and rude. I then ask for their earliest appointment and the best they can do is 2 weeks from now after I’ve had this appointment scheduled for months. I will NEVER book with this location again unless I have to. But I am not happy with my time here, and I am not happy that they didn’t provide the shots my cat needs and I am now behind on my Banfield shot schedule for my cat due to their irresponsibility.
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January 2024 by Brent Beddoe
rabies shot and an appointment fee..114.00 when I went for a required office visit before they would clean a pugs teeth....? Not going back
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January 2024 by Joana Filgueiras
The Optimum Wellness Plan (OWP) is a scam. They sold me that plan as an insurance, to lower my bet costs, including free visits. I asked if I could cancel it, and was told that I had to keep it at least for a year, the first year. It auto renewed and when I went to cancel it, they said I would have to pay for the times I visited the vet and all the other costs used, in order to cancel it. They can't service the contact anymore, because I moved out of the country, and yet, they want me to pay. It's a scam!
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December 2023 by Victoria Sue Tolman (busysusieq)
Knowledgeable and show a lot of what things I'm concerned with.They have heart.
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November 2023 by Victoria Sue Tolman
Knowledgeable and show a lot of what things I'm concerned with.They have heart.
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October 2023 by Verna Doherty
Dr. Harris and the rest of her team always treat my cat Yoda with the utmost care and kindness. Highly recommend!
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September 2023 by Sierra Olds Jablinske
Absolutely amazing here! Got me in and out and took care of a really bad reaction lickety split and i was able to take my baby home under a hour all better! Go here for a ER?
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August 2023 by Jennifer N.
Not a single reason to take your pet to this money hungry establishment. They would rather charge for X-rays and unnecessary medication than actually care for your ailing pet. When it comes to end of life service you need to schedule an appointment for days after you know is best for your fur baby. Heartless!!! Do Not waste your time with pet insurance if you have an older animal... They will continue to suck out your money for a pet that is no longer alive....Sad to say but this is my unfortunate truth.
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August 2023 by Chrissy Reid
Best place to take your pets. Caring staff all around
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August 2023 by Nick Sousa
Good vet, feels kind of informal for being inside of a petsmart but the employees are very nice!
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June 2023 by Samuel Willis
Would give this place 0 stars if I could. Dropped off my dog at 8am and was told I would get information about when to pick her up. I call at 4:30pm after hearing nothing, waited on hold for 20 minutes only to find out that they have done nothing with her until I called to figure out when I could pick her up.When was this going to be communicated? Why not call with an update? Why even accept a drop off if you know you are too busy to even start looking at them before you close?My biggest question, what was their plan if I didn't call and ask them to look at my pet?!How can a facility be focused on "Pet Health" when they leave them in a cage for over 8 hours of the day without communicating with their owners?Then the price, $120 to find out nothing the first time, $180 to find out nothing the second time. I had a Banfield wellness plan, but I am 100% cancelling it.
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May 2023 by Janine Chandler
Banfield keeps both my boys happy and healthy! The staff is so friendly and welcoming. The vets are incredible and knowledgeable. 10/10
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April 2023 by Stephanie Perkins
Everyone who works here is super nice! Doobie loves them too!
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March 2023 by P S
THE only place I take my animals, Dr Achenbach (not sure I spelled that right) and the staff are hands down the best vet I have found in 35 years of living in this area, I drive 2 towns over to go there over other Banfields. The front desk and the technicians really cared about my pets.
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March 2023 by Sandra Carr
Vets and techs are friendly, thorough and knowledgeable. Most importantly everyone is really nice to my little dog, who is always very afraid.