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November 2023 by Jeff K.
He is too crabby for me.Used bad plug wires and cheap plugs.Did not flush my power steering pump and it blew twice and took out the alternator...all charged to me.I had to pay 3k do undo it all.Warranty is not there.I am not a fan and got burned.
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November 2023 by Steve Hill
For almost a decade, Bret has been our go-to mechanic for servicing and repairing our vehicles, including an Acura, Audi, and Volvo. Bret is a skilled, trustworthy, and dedicated mechanic who consistently delivers on his work and word. Regardless of the scope of work, I would have no reservations recommending Bret's to anyone in need of vehicle repairs or scheduled maintenance.
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October 2023 by Craig F.
Totally ghosted me. I never leave reviews but that's what Yelp is for. I'm annoyed he had me bring it down and I had to call him several times to follow up. If I hadn't he would have closed for the weekend and I would have been without a vehicle. His assistant said he'd call Monday with a quote. No word. I called Weds. No answer. No call back. I called the following Monday. No answer. No call back. Hope everything's okay... personal issues happen. He might even do decent work. But as of right now, sorry dude. 1 star service gets 1 star reviews.
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August 2023 by Josh M.
First, I feel its unfair to leave a single star due to them, at one point in the past, being an honest mechanic shop. Where to start? I had used Bretts with success in the past, and needing a lot of work on my 2016 Civic, I decided to go with them first. Initially, I needed to get my AC charged, and they quoted the same price as all the other local shops.Unfortunately, they said my AC Compressor was leaking and needed to be repaired. You do not have the choice in the manufacture of the part, so you are stuck with what they quote you, which in my case was over $1500. One thousand for the part (Although the range of replacement parts were $150-400, not the $1000 in which I was quoted) and $500 for the labor.After wanting a second opinion, feeling something was amiss, I went to another shop (that I wont list - just search around if you find yourself in the same position as I did, or look at my other reviews). Not only was my AC compressor fine, I had a cylinder that was misfiring fixed, as well as the cause for my dash showing every error under the sun (that this shop did not even offer to tell me what the cause might be), my AC 'Actually' repaired (seems in 2016 and up Honda's require special tools in order to fill it, so maybe this shop did not have what was required? Regardless, my compressor did not leak and needed no attention other than to be filled with coolant~ however according to the trustworthy mechanic I took it too, they said this had been drained of every ounce of coolant - a process that can only be done manually) a tune up, spark plugs changed, air filter, brake fluid replaced, as well as new headlight bulbs, and all that work for $200 dollars less than I was quoted by their shop for a SINGLE part that did NOT have an issue at all. This is what is wrong with most mechanics now days. How can anyone be able to tell if the work that was paid for was even done, or if what they say was actually the cause of it anyway?Without anything fixed, I walked away with a $155 'assessment' bill. A bill that did not offer any truth as to what was wrong with my car. I understand paying for a shops time in order to diagnose, but I feel I did not pay for this - instead, since they could not get me for what they wanted, they had to at least make something off of me, but it was not any type of assessment, what I paid for was a piece of paper telling me what was NOT wrong with my car.They have done great work in the past, and in order to give them the benefit of the doubt, maybe they now hire unskilled, or perhaps unqualified mechanics. I hope this is the case, and not a shop going out of their way to lie to you in order to drain you for every drop they can. If you find yourself reading this review, all I can suggest, is take any expencive repair bill to another shop for a second opinion, and to be cautious with what they tell you. You may find yourself very happy that you were only stung for a $155 assemnet bill, instead of make-believe problems.
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August 2023 by Mandy G.
They fixed our problem the same day, but I am not sure about the pricing because I did not compare with other shops. We just accepted their quote and told them to go ahead. I called a week ahead to schedule our time slot, but when my husband dropped off the car, they had no idea we were coming, which is not the best first impression. Also, they had a pretty full lot when he arrived and parked temporarily in a spot, and an employee yelled at him to move not so politely.So all in all, we were satisfied with the result of the experience of dropping off the car was less than desirable.
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July 2023 by Dave M.
I've used Bret's for major and minor repairs on several cars over the last 7 or 8 yrs. Their prices are extremely competitive and service is done right -- and in my experience, very promptly. In two instances, Bret and team really over delivered (in a great way)! They've tidied up the office/customer waiting area over the last few years, which is a nice bonus. At least as of spring 2023 parking is still a bit of an issue in that area, which is unfortunate, but not Bret's fault -- just something to contend with. Overall, they do a great job promptly at a great price. I will continue to use them, when needed, and would recommend them.
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July 2023 by Stacy C.
I was rushing to find an appt asap bc my 2017 car was starting to rumble and the check engine light was staying on. I had booked some appts at various places in case their date was the earliest I could get, but Bret was able to fit me in the next day as long as I dropped the car off right at opening. He figured out the issue, called to explain it and the cost. He was able to fix it within the day. The front desk person was super nice along with Bret. Their receipt showed detailed explanation of what the labor was and what needed to be done. This was very helpful! Overall, price was good. Service was excellent. Customer service was excellent. I will continue supporting this family owned business. Bonus: they have the cutest mascot (English bulldog).
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June 2023 by Jim Donovan
Bret quoted me 1 hour labor to find “parasitic draw” on my battery, found problem, repaired and charged me 1/2 hour shop time. I would highly recommend him and his crew.Service: Electrical repair
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June 2023 by Rafa Serrano
Great shop very straightforward and friendly. We took a few used cars to be inspected and could not have asked for better service. Highly recommend.
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March 2023 by Aaron Banchero
I was told the electrical issue with my 2015 Chrysler 300 was not the Altenator but the rear electrical fuse box in the trunk needed to be replaced. I had the car towed to another shop and after they replaced the altenator, it runs just fine. While the car was parked for the tow truck to pick the car up, someone hit the front driverside fender and bumper. If they would have replaced the altenator first like I suggested, maybe the car would not have a dent in the front.Service: Electrical repair
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March 2023 by Aaron B.
I had an electrical problem with my 2015 Chrysler 300. I had it towed to Bretsinc.com and I was informed that the problem was not the Altenator but the rear electrical fuse box in the trunk needed to be repaired or replaced. The repair would be $4500. I called another shop in Seattle who thought it was probably the altenator. I had it towed to the other shop, they replaced the altenator and it runs.While the car was parked on the street waiting for the car to be towed, someone hit the car. This has caused me to lose revenue because I cannot drive the car on the interstate.
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February 2023 by Kate Retherford
Bret’s came highly recommended but after a few visits we had a really terrible experience with multiple errors and won’t be going back. They forgot to put our hubcaps back on 2 of 4 tires and never returned a call about that, so we had to replace on our own. They forgot to swap our break pads (which was the entire point of the service appt). And lastly during an oil change they changed oil to conventional (not recommended for our vehicle) when synthetic has always been used for the vehicle and is recommended for the vehicle. They did not ask if this switch was ok with us so that was shocking. Do not trust them with our vehicles any longer.*Edited to add this was my vehicle (I am registered owner) but my husband who has a different last name than me is the one who picked it up and scheduled service.
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February 2023 by Daniel Reed
They have done a great job for us twice now when it came time to do big overhauls on cleaning out unneeded appliances, furniture, lawnmowers, and stuff!
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January 2023 by virginia
As always, the service at Bret’s is superb. Everyone there is friendly and knowledgeable; they take the time to listen and explain things. They repaired my ancient car perfectly and for a quite reasonable price. I’m really appreciative of the time they took to find the rather elusive problem. The car now runs like it is only old, not ancient!Services: Auto engine diagnostic
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January 2023 by Lemon Esquire
This is my new auto place. They managed to get me in fast while other places were booked out for weeks. They diagnosed the issue and got the part quickly. The price was way cheaper than quotes other places gave me. And the staff felt like a family run business, super nice and working hard.Service: Electrical repair