-
October 2023 by Carmen Orsillo
A bit disappointed for my Friday evening appointment. I was on time and 8 minutes early, and was told my stylist was just finishing up at 6:30pm. I waited patiently, things happen..at 6:58 I asked why I was waiting so long. “ It will be just a few minutes more”. I could see that it was going to be longer than a few minutes. For better customer service, to let me know by the stylist herself to come out and just say, “hey I’m running a half hour or so behind schedule and wanted to let you know, my apologies”.I would have appreciated that personal acknowledgment for sure.It’s the small things that take just a moment for a customer to want to come back and sit in one of your chairs.
-
July 2023 by Becky Springer
Sydney did an AMAZING job on my hair. I got a full balayage and haircut. I came in with expectations and she exceeded them. I love it! I will definitely be returning. Thank you!!Services: Haircut
-
July 2023 by Gandhali Juvekar
Anna is amazing! I got a great haircut and she styled my hair so well, it looked and felt great. Anna answered my questions patiently and helped me understand my hair and how to manage it. It was my first time visiting this salon. It's nice and clean and comfy.
-
July 2023 by Angela Winnike
UPDATE: Gene-Marie the manager and I connected and she corrected the cut, at no cost. I am loving my hair again and am finally able to style it and wear it down. I really appreciated her taking the time to connect, correct and not making me feel bad about it. The whole experience & vibe were different. The salon was bustling and busy!Changed from 1-star to 5-star experience!!I received one of the worst haircuts & services of all time here. It felt like the stylist was chopping away at my hair with kid scissors and that’s how it looks. The ends are damaged, the layers are so uneven, drastic and chunky it’s embarrassing to wear my hair down. The water during the wash went from ice cold to scalding hot without warning. And after the cut, the stylist had no holding product to use to style my hair… in a hair salon.I attempted to call & contact the manager and never received a response. I’ll give them the benefit of the doubt that maybe the messages weren’t passed along. I stopped into another branch of Elle Marie Studio and showed a stylist my hair and the look of horror on her face said it all. She guided me to contact the manager and ask for a fix or come back and they’d fix it for me. *Which I will take her up on the offer.
-
June 2023 by Sarah Qazi
Jordan did an AMAZING job with my haircut and foilayage! I originally wanted a balayage (which she was happy to do), but she advised me that based on my hair’s texture and type, foils would suit me better - especially because I wanted a subtle, weaved-in look with as little damage as possible. I honestly couldn’t be happier with the end result. I described to her what I wanted and showed her a picture or two, and she picked the most beautiful color for me that was exactly what I wanted and better. She even took detailed notes on the tone and technique she used so that future stylists could understand my hair type better, which I appreciated so much! The haircut was wonderful, too. She was so thorough and kept checking with me multiple times to ensure my hair would turn out exactly how I’d wanted it to. She’s also such an incredibly sweet person, I loved talking to her during my appointment. Can’t recommend her and the salon enough!Service: Balayage
-
June 2023 by Stephanie Pendell
I appreciate the skill of my hairdresser, the color was great. However when you walk out of a salon getting highlights lowlights on 1/4 of your head with a bottle of shampoo & conditioner & a 385$ you pause. I am willing to pay 250$ plus tip for these services as my hair was needing help. I think the up selling of shampoo & conditioner @ $38.93 for 9 oz. is a steep price. I should have asked what the price was as it was not marked. I was willing to pay 20$ per bottle. Moral of the story, ask for pricing, don’t tip on extra color.Service: Hair coloring
-
April 2023 by Taylor Shrestha
Highly recommend this salon! And especially Gene Marie! She is amazing and by far my favorite stylist ever! I’ve never trusted anyone with my hair as much as I do with her. Thank you Gene Marie! ❤️Services: Hair coloring
-
March 2023 by Bree Kressly
Elizabeth was incredible! Very warm and welcoming. She understood what I wanted and achieved an amazing result. She took her time and made sure I was comfortable the whole time. I am certainly impressed! My hair was severely damaged, uneven, and my hair looks amazing now. Highly recommend seeing her! See my before and after photos!
-
February 2023 by Vanessa Bedolla
I had a long haircut & style by Sydney today and she was amazing! I am always worried that the stylist will take too much length off, but she knew exactly what I wanted and gave my hair the refresh it needed. She also gave me a lot of tips and styling suggestions. She was funny, personable and super nice. I will be back again to see her!Services: Hairstyling
-
January 2023 by Lyn H.
The first salon I have been to that has several people I would be happy going to. Usually there is not even one. Highly recommend Jasmine in Kirkland and Emma in Alderwood for color and cut. They follow what you wish them to do and do not insist on highlights you do not want nor do they chop up your hair when you ask to leave it blunt. I actually feel good when I leave here when usually actually 100% of the time previously at any salon I have had to go home and immediately wash my hair and re-style it. Highly recommend.
-
December 2022 by Cindy Robertson
The entire team is amazing. They are friendly and great at making me feel welcome. Jordan is wonderful. She listens to what I want and makes sure that I understand what works best to make sure it happens the way I envision.
-
December 2022 by Lois Centanino
Even though I didn't care for my cut, Katie the manager called me and listened to the reasons the cut doesn't work for me. I thought that was very professional of her and very much appreciated. After my hair grows out, I will be back to Elle Marie for another cut.It's been a month and 1/2 since I had my hair cut at Elle Marie. Every time I look at my hair, I get depressed. It's going to take another year to grow out the damage and then, after that, I can start to grow it out again. The reason why is because one side is shredded by those dreadful "shredding sheers" .....they look like regular scissors. It looks like my hair has ripped out of my head. They really need to ask permission before using them!!!!! And then use them sparingly!!!!!Service: Haircut
-
December 2022 by Alexandra Atesok
Booked an appointment for balayage. Was told at appointment they couldn’t do it. But they suggested something else. I said no. They offered something that I thought was balayage. It wasn’t. I specifically asked to cover certain areas that were ignored. I had to correct the cut. For the price the lack of experience was disappointing. Yes I’ve paid a lot more, but I’ve paid a lot less and gotten better results. Services should be priced accordingly (not upwards of 450 for this)Services: Hairstyling
-
November 2022 by Ashley Abreu-James
It was my first time going to Elle Marie Hair Studio. My stylist was Madison. I asked for a maroon balayage. During the session, Madison was intentional with getting my opinion on the color/cut before making any moves. She was a great conversationalist. She worked quickly without compromising her technique. I am very very happy with my hair. We were not sure if my husband would like the color but I can say Madison did my coloring in such a way that even my husband and friends absolutely love it! Overall, we went more for a ombré look with some highlighting in the front. She has before and after but here are the pics I have. I recommend this studio and Madison!Services: Hair coloring
-
November 2022 by Crystal A.
Emma is AMAZING! She does an excellent job of making sure you are comfortable, listens well to what you would like and the end result is phenomena! I get so many compliments on my hair and I love it too!
