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December 2023 by Amy Q.
Do NOT use this place! Your belonging will eventually be stolen. They have had several thefts over years and still take zero accountability for security. There are no cameras on floors, pointless employees on-site that do not monitor facilities. If you need a place close by try public storage off Evergreen & Holly, I've had a secondary space there for years, their live on site people actually pay attention and even during business hours have literally chased people down that entered the gate behind someone else. Also, Trojan in Bothell is more secure. The reality is it's either employees or renters committing the theft and this company does nothing to investigate or up their security. They don't even do a simple sweeps by walking the halls to see if anything is suspicious, just sit in the office useless!
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November 2023 by Stephen Seslar
Great customer service, friendly staff, secure facilities, competitive pricing. We had a great customer experience.
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October 2023 by rick & kim gauger
Will never rent from extra space again. The manager (fernanda) is never available. Only shows up to yell at people when they are moving. Telling everyone helping us move that we can’t stack boxes in hallway or by the truck or hold door open to get boxes thru. Worst customer services ever. Also price of unit doubled after promotion! Luckily we were only renting for 6 mo. Couldn’t afford their prices long term.
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October 2023 by Filipp Chubukin
Very rud management. Creating not existing rules. Trying scary people with criminals. Tiny space, hard tovoe stuff around if you have other place battar go there!!
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September 2023 by Blayne Dequaine
The employees were super helpful and the facility is well maintained and clean
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August 2023 by Rachel Konrad
Small space costs twice as much as anywhere else and no cameras on all the units. I have a small space. About 2 years ago it was 200 or so and now it's 330. My lock was drilled out of my unit and it was robbed. They still haven't paid me the money I pay to get reimbursed for my things and I believe have changed insurance companies 3 times and I'm not the only one it sounds like a regular thing there and so if you want to keep your stuff safe do not go here. If you get insurance and want to run some stupid scam go ahead and try it they won't respond or try to pay you and will send you on wild goose chase without follow up or thru. For the amount I pay for as long as I have you should have cameras at least and then when my auto pay gets shut off afor unauthorized charges I expect that you at least be polite and not yell at me and hang up on me for excuses when I'm obviously having a hard time not that I didn't have funds I was just asking about how I could pay as an alternate method without too much driving around if possible and that manager is the rudest most awful cut you off and go off on you for being a day late when I'm trying to pay but won't listen to you enough to answer the questions politely so you can just pay them wow. If someone a should be mad it's me for my stuff being gone and not paying me and then treating me like this after paying them so much so long it is not even worth it. I just should've shopped around or read reviews first. Save yourselves!
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July 2023 by Alan Douglas
This was easily the best storage experience I've ever had. I'm most grateful that it was dry but every aspect was great.
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July 2023 by Karen D.
I tried going on-line to book the unit but it wouldn't give me the date I needed. Glad I decided to go in person. Fernanda was kind and pleasant to speak with and I was able to get a space that will work well for my needs.
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July 2023 by Robert Fergusson
I enjoyed the climate controlled building and double secured entry system to the storage units plus the locks that could be used, but real issue came down to the price jump on the unit. Going from 150 to 200 on a 10x10 unit after only a couple months made it untenable and was easier and cheaper to move to another place that had storage space already. Renter beware.
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June 2023 by Jacki
Fernanda was very helpful, pleasant & professional. She explained different options and charges available to me clearly & succinctly. She showed me how to use the locks and made sure I knew how to use the entry code. I hope I will see her again when I am using my storage unit. She's a keeper!
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June 2023 by Justin Carter
Awful experience. I had a U-Haul full and no one there to let me into the storage unit. Their move in day email says NOTHING about needing someone to let you into your unit and that the lock and key will instead be available to you within your unit. I had to go to a different storage facility. I reached out and they were unwilling to fully refund my money despite me never being able to access the unit.
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April 2023 by Nathan Smith
So far my experience has been great. It was easy to reserve a unit and the pricing is better than other places I have rented from. The people at the front desk are very friendly and helpful.
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April 2023 by Keaton White
Extra Space Storage in Lynwood was great - I kept several antiques and many boxes in their facility for years without any issues. The space was clean, well maintained, and the staff have always been helpful and friendly.
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April 2023 by Katy Fish
The facility was always clean and well-lit. However, the many price increases drove me away. The last hike on my 5’ x 10’ space to $123 monthly finally made me do some research. Now I’m paying $76 monthly in another facility for the same amount of space.
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March 2023 by Dena Taylor
Clean, safe place with great customer service and easy sign up. Rates are good for location. Carts available for loading/unloading.
