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October 2024 by Gabriel Cano
Unprofessional and selective service
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October 2024 by Taylor Birdsong
The team was very kind and helpful and worked on my car in a timely manner. I highly suggest them for anyone needing their vehicle worked on.
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June 2024 by Ty Garfield
What a fantastic experience! Excellent customer service is a rare attribute for a business, especially among collision and glass providers. My exposure to a competitor of Gerber last year left a poor taste in my mouth, but it feels like the industry has been reformed by the Lynnwood team at Gerber Collision and Glass. Joshua Affre was patient, carefully explaining the process and adroitly setting expectations even when delivering tough news. Fi is fantastic! She is welcoming and eager to assist, welcome customers, or answer questions. A special shout out to Adrianna on her first day helping me figure out the Keurig Machine. I highly recommend this group of professionals when you need them.
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April 2024 by A1em5eged Bent1
The Gerber location intentionally provides a low initial estimate to attract you to choose them for repairs. After you leave your vehicle with them, they will continuously contact you to inform you of additional damages they have found. Despite the minor damage to my front bumper, my final repair bill ended up being almost $8000, while the initial estimate was only $798. If someone doesn't consider this a scam, then what would they consider a scam?It takes at least one month for everything to get done here. I waited for one month to receive a repair estimate, another month to bring in the vehicle for repair, and yet another month to have the vehicle fixed.
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November 2023 by Christian Menard
Great place with very accommodating staff
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November 2023 by Krystal Medina
My car was finished ahead of the projected deadline, with outstanding quality. I was given regular updates via text about the status of the repairs along the way and have never seen a better paint blend. You can't see where it is at all and the car looks pin straight down the side (someone drove into the side of me and destroyed a door and the back quarter panel). I couldn't be happier and will be returning if I have any further need for body work on my car.
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August 2023 by Ali Electric shock
I waited almost for two months for estimating, and they canceled in day of my appointment, without any apologies. Probably they have a plenty costumers and don’t care about new.
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June 2023 by JB
MVA unfortunately, but they got my sons car in fast and did the estimate pretty quick. I am overall very happy with their customer service. MVA are no fun and they took a lot of my stress away. Thank you for your amazing compassion and stellar customer service.I called other places and was told 2-3 months out to even accept a tow in!The car was a total loss and we settled with insurance pretty quick thanks to Gerber for doing their part expeditiously well.Happy customer!Thanks again Gerber
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January 2023 by Krystal Stephens
My car was finished ahead of the projected deadline, with outstanding quality. I was given regular updates via text about the status of the repairs along the way and have never seen a better paint blend. You can't see where it is at all and the car looks pin straight down the side (someone drove into the side of me and destroyed a door and the back quarter panel). I couldn't be happier and will be returning if I have any further need for body work on my car.
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December 2022 by Jack Pu
Had a car accident and sent my car to Gerber collision. Despite some wait time on some backorder parts, they did a fantastic job on the repair. They kept me updated routinely with text on the progress. I enjoyed working with Gerber Collision. Highly recommended!Service: General repairs & maintenance
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July 2022 by Eric Brodsky
Gerber Collision and Glass have always delivered outstanding service and repair whenever I've needed them. The manager Suzanne goes above and beyond and has always exceeded all expectations.
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June 2022 by Philo C.
Takes a month just to get an estimate on a torn plastic piece on my car's undercarriage. They bit for insurance business but clearly do not have the capacity to deliver in a timely manner.
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May 2022 by Gregory Miner
Joe in the office is very easy to work with.To bad we have these supply chain issues. They did what they could in a timely manner!! Thank you
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March 2022 by Jeney Wierman
Great customer service and transparency. Car fixed, and couldn't be better!Service: Auto glass repair
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February 2022 by Seth Sedberry
They kept to the date they provided and the work was very high quality. They matched the paint color very well and blended seamlessly. Would likely go back in case of future issues.Service: Painting
