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December 2023 by NIKHIL (NIKHIL S)
Didn't feel welcome and was treated rudely. The white guy and the Asian guy were whispering about my Indian accent, ha!
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March 2023 by Pierce McCullough
Great selection of products of all sorts. Good customer service. They'll answer questions and help you decide if you're on the fence.
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February 2023 by P M
Great selection of products of all sorts. Good customer service. They'll answer questions and help you decide if you're on the fence.
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December 2022 by Davis Smith
Didn't felt welcome
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January 2022 by Zoe Lagozzino
Jylian helped me and she had OUTSTANDING customer service. She went above and beyond to make sure I had everything I needed. It's so rare to find someone that good!!! She deserves a raise.
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December 2021 by Rachel Christensen
I went to GNC for my first time on Black Friday. I was just browsing at what was available when the employee, Tom, stepped in to make a few suggestions. I asked him a bunch of questions, all of which he was extremely knowledgeable with. Not one question was left unanswered and he was empathetic towards my own personal health as well. I was just blown away by the great customer service he offered!
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September 2021 by Beansent
Went in this particular location and the clerk was very unhelpful and needs more customer service training.I had ordered a couple buckets of GNC brand whey protein and to my dismay they tasted very "chemically", so I went and read the return policy for online orders and see if the retail store will accept returns.It clearly says on the GNC website that online orders "can be returned for a refund or exchange" as long as you have the receipt of the transaction.I have the receipt printed out showing when I purchased it and how it was paid for and the clerk refused to the refund. The reasoning she gave me was "that the system will not allow her to do that" , I tried to calmly ask her if they have the product on the shelf, which they did. So I asked again, why not just scan those items and give me a refund because the company you are working for clearly says "refunds are accepted".She still refused to give me the refund and told me to try coming back another day or time and hope there was somebody else there that will do it. This tells me that it is her that does not want to do the refund and not the store.I then contacted GNC through the sites chat service, and Edwin confirmed to me that refunds and exchanges are accepted at retail stores even if it is bought online.This clerk at Alderwood mall did not have a name badge so I did not get a name, but she is a heavy set Caucasian woman (mid to late 20's probably early 30's). Disappointed with her lack of trying, knowledge of return policy and company website and the overall attitude towards a returning customer with a bad product that was paid for in full just wanting to get my funds back.Will not go back to this store if I see this lady working there again.This happened on 9-3-2021 @ 4pm. I know management will see this so check your schedule and train your employees better.
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August 2021 by Kelsey R.
It's 2:30 on a Wednesday and it's not open? Made a special trip to the mall for this.
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April 2021 by Rick Farner
Cashier's were helpful and didn't embarass me when I asked for things
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February 2021 by Carl Boedeker
Always a good store
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January 2021 by Khellendrose
Why the hell is this store closed when no other stores are closed in the mall? No signage no update online no nothing to explain the inconvenience
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August 2020 by J P.
We were basically accosted by Tom, the out of shape salesman from hell, who insisted on knowing what vitamins we take...even after being told we are just looking and thanks. He must have asked 5 times before we said "why are you pushing so hard?" He answers that he was just "driving conversation." Vet weird and a little creepy. Some folks just shouldn't be in sales. We left and he didn't make any.
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March 2020 by rXn -iwnl-
Staff is incredibly rude. They are always so pushy about signing me up for their membership that I’m not interested in. I have to say no 10 times before they leave me alone. Awful place I’m never coming back.
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February 2020 by Black Diamond Electrical Contracting
Have what I needed and staff even pointed out a way to improve my existing membership so I dont lose discounts. Always appreciate staff that looks out for customers best!
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February 2020 by Gumdarapper
i was put in hold 11 minutes later silence lol, so i hanged up................
