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December 2023 by Rob K
Staff was very friendly. Good location close to a lot of retail stores. Room was fine, nothing extraordinary. Free breakfast is included and was below expectations, not nearly as good as competing brands like Holiday Inn Express.
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December 2023 by Cyndi Fridye
The room was nice and I loved the new floors. However however there was several strands of hair on the vanity in the bathroom. I chose the hampton because of the exercise room but it smelled so bad I could not complete my daily work out. I was very disappointed with the cleanliness.
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December 2023 by Brittany Quince
Worst hilton experience. I do not recommend staying here. Housekeeping was inconsistent. My room leaked water from the ceiling and ruined a pair of shoes. Another room the keys wouldn't work and we waited 1 hour and a half and they couldn't get into the room and they had to change our room. Housekeeping didn't knock everyday and even when I called ahead to have them do a room cleaning they would forget some days. They had a problem with their parents machine and the manager Jessica spoke to me like it was my account, my card issue. It turned out to be a problem on their side. She never apologized for her accusatory tone. In the end we were told we couldn't stay anore because of damages to the room. When I asked what the damages were, I was told the room took too long to turn over for the next reservation. When I called hilton and made a complain, they told them the reason was the towels and line s were damaged. I'm trying to figure out how towels and linens cause the turn over to be slow....unless they didn't replace them routinely. They never showed us any proof or pictures of this damage. I have stayed at hiltons is Wisconsin, Montana, California, Maryland and Indiana. Worst treatment and hotel experience of my life.
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December 2023 by M R (cndn_hippo)
Great place conveniently located near the Barnes and Noble, Target, and Alderwood Mall.The pool is GREAT and is 24 hours for people over 18.
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November 2023 by Julie Bromet
We stay at this location often. The rooms are clean and spacious. The breakfast is pretty good. The gym is small but clean. They have a nice pool and hottub. However, you should always call to see if the pool is under maintenance. The location is fantastic if you are here to shop, see a doctor, or go to a spa.Nearby activities: There is a lot of shopping within walking distanceWalkability: There are safe sidewalks surrounding the hotel and I feel safe as a female walking them.
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November 2023 by Linda Troyer
Employees were nice and helpful. Great location. There are plenty of shops and restaurants close by, which is a good thing because the free breakfast is awful.
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October 2023 by Jean-Paul Giroux
Says free wifi however it is unusable. Too slow to even load a web page. this is very frustrating. rooms were clean.
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October 2023 by Jennifer J
The rooms are nice and seem recently renovated. The vinyl floors make it seem cleaner but a bit colder and less cozy than a carpeted room. The app makes for easy check in and out. The staff are friendly and helpful. My only real complaint is the free breakfast isn’t very good. Barely edible but nice to have it included in our stay.Update:I probably should clarify my room rating as I actually didn't mind the vinyl floors as it definitely made the room seem cleaner and I didn't have the usual dust allergy reaction that I have in most hotel rooms. This was definitely a plus! The pillows however are very unsupportive and the bed wasn't the most comfortable but it was fine. My 3 star rating was more to do with the comfort of the beds.
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October 2023 by Chloe Oh
Overall experience of hotel was excellent!Great service, yummy breakfast, spacious of room and clean kitchen.However , both queen beds and sofa beds were dirty.I slept on the soft bed and my girls slept on the queen beds. Girls told me that they found some kind of cookie crumbs on the bed. Also bed sheets had bad odors.If they told me before they go to sleep, I probably complained right away.When I checked the beds, looks like they didn’t change and clean the bed sheets.Loved the location and spacious room but won’t go back.
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October 2023 by Emilee Williams
Worst experience ever. The first room we were given hadn't been cleaned since the previous guest had checked out. Gross. I'm talking disheveled bed, dirty towels all over the floor, garbage in the garbage cans, a banana peel laying on the floor, and an unflushed, urine filled toilet. No lie, I was disgusted, but the front desk employee seemed to have cared less and never once even apologized for the inconvenience that we had just experienced. So yeah, that was the first room. The second try was equally disturbing. We take our new keys to check out this new and hopefully clean room and what do you know, it was actually occupied by a very shocked and caught off guard couple who were trying to pull their door closed at the same time as we were trying to pull it open. It was a terrible experience for us but as I could put myself in the position of this couple who had already been settled into their room, I believe it might have been worse for them and the invasion of privacy they had just experienced. Needless to say, same front desk employee was once again very rude and off-putting without any remorse or offer of compensation, let alone any sort of apology or even any admittance of wrong doing. The outcome was a third try at a down graded room because apparently they were sold out of the room type we had booked originally. It's shocking to me that places like this could have any returning guests because I'm just going out on a limb here and thinking that we were probably not the first and definitely won't be the last to be treated so poorly. It's as if terrible service throughout your stay is what they aim for and with that being said, well then they met their mark. As Hilton Honors members we were and still are appalled at the level in which they operate. It really is an embarrassment for this property to be under the Hilton umbrella. Never again would I even step inside this facility. So stay at your own risk and keep very low expectations if you find yourself forced to spend the night here.
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October 2023 by Sharon Phillips
Love this venue and location, the best shopping only steps away, they provide a great breakfast, it is super clean, bright and inviting. We love to stay in a suite to relax for a weekend getaway, eat at a kitchen table if we prefer to stay in rather than dine out. Have a living room so some can watch TV, while others rest in the bedroom. Whole Foods is nearby, you can walk and stretch your legs. The large bedroom with 2 queen beds is so quiet away from the main hallway, the beds are comfortable. Having an area to dress and do makeup is so appreciated, perfect for 4 women. A home away from home! Coffee and Tea are available all day. We have a Happy Hour in the suite.
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October 2023 by Cherise B.
The check-in process was very easy. My husband registered and checked in online and only needed to visit the front desk for keys and his weekly bill. The staff from the front desk to housekeeping are all friendly, and he scheduled his weekly cleaning services on Friday since he sleeps during the day and can't have it done every day. There is a washing room facility with machines on the first floor, and usage is included with the amenities. The pool and hot tub are indoors, and there is a gym on site as well.There is breakfast set out every morning, and my only personal complaint is there isn't a large variety, however, that's not enough to detract from the overall experience. I would in the future like to see more diabetic friendly options. The lobby has a fountain with live koi fish, and is well kept. Pros: the large bathroom and counter space! There was enough surface for my husband and I to share comfortably.The hotel is meant for extended stays and has a small kitchen with included dishes. This made eating more efficient and affordable without the need to order takeout.Cons: I would have liked a tub but they don't seem to come with suites for a king sized bed. The shower was very spacious and modern though, and I liked that the shampoo, conditioner, and shower gel were all attached to the wall.Also, I would have liked a knob for the sink stopper so I could hand wash my delicates. We will definitely visit more Hilton locations in the coming future.
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September 2023 by Sam Choy
Booked a room specifically "for 5" over the phone a few days before arrival. When we arrived with our family, we were told there are no rooms that accommodate 5! Staff member suggested getting us bedding for the floor. After much back and forth, Manager Ciearah Young finally offered us a 2nd room as a option, but at an additional cost to us. Sadly, this will be our first and last time at this hotel.
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September 2023 by Carol Stevens
I was dropping off a friend of mine in Edmonds and this was a perfect location. And they had a good hot Continental breakfast. Not a to go bag ?
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September 2023 by Jesse Quijano
Best Hampton Inn I have ever stayed at - and I have stayed at a lot of them! (My hotel of choice) Big clean rooms, big dining area, pool, and a great
