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May 2023 by Keri Vandelac
They have the best customer service, very welcoming, very clean
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November 2022 by C Chen
I was traveling overseas and couldn't access my online bank account. 800 support had a very long wait and was not helping, HB needs to improve its banking phone services and its online support such as oversea traveling expat.
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April 2022 by Maraxik (Maraxik)
Made me take of mask in crowded bank
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June 2021 by Stefan Halata
Worked with Paul Crawford the VP Community Banking Manager. His knowledge and patience to help find the best solution for you combined with his excellent follow up is very impressive. Give them a chance before you find your normal big bank and get average customer service.
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July 2020 by Bailey Burroughs
Today I tried making a deposit through the window. Was told that the manager was coming out to my car to talk to me. She walks out with my deposit in open air which was a large amount of cash completely uncovered for everyone and anyone to see. She tells me that since I own/work for a legal marijuana company that she can't make the deposit. I havent used this account for anything other than my personal usage. I explained to her that I wasn't using the account as a business account but as a personal account and she said she didn't care. The federal government has given all banks the okay to work with all legal, state licensed marijuana businesses at this point. If the bank chooses not to work with marijuana businesses, fine thats on them, but once again this wasn't a business account and it wasn't being used as a business account so she should have definitely been able to take my deposit. And to walk out w my large amount of cash in her hands completely open for everyone to see was careless and rude. I decided to take a different route home incase of any follows.
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March 2019 by nate c.
They charged my $38 twice because my card was declined twice. Then claimed I owed them nearly $300 for a "daily overdraft fee" stole the $20 that was in my account and sent me to collections. These people are criminals. They should be ashamed.
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July 2018 by Sy Bunten
Slowest bank ever.
