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November 2025 by Riannon James
Staff is always friendly and helpful at this store. Store is kept clean and organized and is easy to find what your looking for. Always a bit nostalgic taking my kids to the store i loved when inwas there age.
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November 2025 by will leow
I am extremely disappointed in this specific hot topic store location not only did none of the employees even greet my mom or me but the vibes were so horrible unfriendly and unwelcoming, it was just disrespectful and rude my mom and I are never going to set foot into this particular hot topic store ever again. You are guilty of the one unforgivable crime FAILURE
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October 2025 by Damien
Tried buying from here 4x online to ship in store I’ve talked to the staff about it and they’ve cancelled all 4 times for in store pick up like why give me that dog 💩 option when yall gonna make me wait 3-4 weeks to cancel when you guys have it as pending idk if they do their job stocking or finding said item but never shopping online or in store at this place lmfao
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October 2025 by saurabh gaikwad
Nice store, friendly staff and great collection. Love this store.
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October 2025 by Jaz
Clean , organized and staff was attentive
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September 2025 by P A
Very chill staff!
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September 2025 by Sarah-Marie R. Boerner Albertson
One of the better shops at the mall for unique and or Gothic clothing.
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August 2025 by Josh Brown
Was there on 8/23/25 my daughter wanted to see a shirt was hard to even see who were employees there they didn’t greet anyone she wanted to see a shirt on a hook above so like I have at previous stores used a hook handle tool to pull it down so we could look at it closer was abrubtly told by I assume was an employee that watched me do it and didn’t offer any help but to say I wasnt allowed to do that and it’s for employees only and didn’t offer any other help and I said ok well I did it.. she snapped back at me and I told her maybe don’t wait and watch so long and create a conflict she was about 5’5 brown hair hot topic alderwood mall we promptly left as we were looking for sweatshirts and shirts weren’t going to get any real help for back to school shopping.
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April 2025 by Demir Palic
Idk I felt like giving 5 stars
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March 2025 by Noelani
Staff is friendly and healpful.
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March 2025 by Danielle Garcia
Mack was very helpful !
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October 2024 by Aundrea Marie
Management has gotten a lot better. Was in recently looking for a gift & was expecting to be ignored like a was the last time i had gone in. But Mimi (I believe she’s a manager), Jayden & Jacob were very helpful & were even joking around with me glad i gave this location a second chance. The last time i had gone in i believe she was a manager she had split hair white & black & she was extremely rude. I needed help getting something up high & the lady “Bunny” i believe her name tag said was preoccupied talking to another employee. The other lady had a short colorful pixie believe her name tag said “Sam” looked bothered when I interrupted their conversation. Glad those 2 werent there when i went this last time both have horrible customer service skills.
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August 2024 by Santana Padilla
My friend and I were going here to find him a foo fighters shirt for the concert and we asked and the employee who helped us had purple hair and she informed us that they were out of stock, after this we thanked her for her help and when we went to leave another employee who had short black curly hair made a comment under his breath about how if you like a band you should already have a shirt before their concert. It is very unprofessional and rude, we were very respectful and didn’t make any comments about them not having it. I feel sorry for this sad man.
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August 2024 by Charlie Cornell
I always love hot topic, the people were nice and helpful and questions asked got answered nice and efficiently
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April 2024 by Elsie A
Bestie's Hot Topic is truly the topic of being hot ?? as a huuuugggeee Sanrio girlie I am IN LOVE and trust me when I say, this is where all my money goes! ? Also the employees are all so sweet and social, they are all supportive to of whoever you are.
