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December 2023 by Nina
No line to make my returns. Entrance is outside the mall,so no need to go in the mall- which I prefer. Good selection of women’s clothes.
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August 2023 by Mary Doescher
This place is great! Cheri, the store manager, was very pleasant and extremely helpful. She made my visit very pleasant. I will for sure come back.
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May 2023 by Dan
I stopped by today at this store on my way out the mall and I had nothing but the mist pleasant experience. I unfortunately didn’t get the lady’s name who helped me process my purchase. She apologized for the wait time (she didn’t need to, everywhere you go nowadays is a bit short staffed and I would hope every person would understand that) and made my visit so smooth.
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December 2022 by Migena Corri Kocaj
I love our Alderwood Loft store. The costumer service is good in general, but Klaudia is my favorite there! Always with a genuine smile and with her Italian fashion mindset helps me pick what I always come to love putting on.
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July 2022 by Google Level 8 Reviewer
Despite the size of the store being slightly smaller than other LOFTs, there are great sales and items in the clearance.
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July 2022 by Sola A.
Absolutely horrible service at the Alderwood Mall location. I've ordered online for store pick up, as well as shopped in store and service has been sub par for both. Associates in store are rude and online orders have taken much longer than anticipated, only to be cancelled by the store. I love the clothes but the staff and service have made it difficult to shop at this location. .
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June 2022 by T C
Store clerk, Amy, was extremely rude and performed a very poor level of customer service. Not sure if she was just a store clerk or a manager as she was being very bossy around customers and co-workers. Definitely, she needs to have another customer service trainings, if she ever got one when she got hired?? I would never expect that level of horrible experience from the Brand Loft.
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June 2022 by Emma Stevenson
I was at the store just 10 minutes before closing time. I grabbed 2 dresses and was heading to dressing room but I was stopped by the cashiers who told me that I could only use the dressing rooms if I can try them in 5 minutes. If you don’t want customers to use the dressing rooms just before closing time, you can nicely inform us by stating that your dressing room is closed 15 minutes to closing time. When did shopping become a negotiation issue with the employees? I respect that they are hourly employees and they want to go back to home on time but there should be a better way of communicating this. Very disappointed.
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June 2022 by J. S.
Great customer service and easy online to pick up ordering.
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March 2022 by Alicia Adamson
I found some really cute clothes. Staff was attentive but way too pushy about credit cards and programs and such
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January 2022 by Val G
Nice overpriced clothing. Target is it's for smaller people.
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August 2021 by Morgan Rousette
I’ve shopped at this location a few times now and the store manager Meg is unbearable! I try to call ahead to shop when she’s not there. She makes me feel uncomfortable because she’s overly aggressive and I’ll over hear her complain how she is not home for her children’s bedtime. She will close the store early as I am shopping and the website reflects an 8pm closing time. This store feels highly mismanaged. If it wasn’t for the sweet asian girl (Hayley?), I would ban this location all together!
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August 2021 by Pomee Kim
I love to shop here but most of time I cant find the clothes I want
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June 2021 by Dayna Sakanashi
I never enjoy coming here because the customer service is always mediocre at best or just plain unfriendly- they have this demeanor like they want customers to leave which is why it's usually empty. Bellevue is farther but my go-to if not online. If there's someone that can change my mind then I will update.
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April 2021 by Dasha Greben
Great and stylish clothes. Masks required for employees and customers. Clean and beautiful!