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July 2025 by Nick De Mercy
Took my parents into the store to look as my mother is very interested and my father was unsure about the idea of the product. Harmony was very friendly and answered all of their questions and was able to send them home with samples of the fabric as well as a quote. She seemed to go out of her way to ensure a great experience and leaving without any further questions. She may have made a believer out of my father.
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March 2025 by Alyssa O’Brien
I purchased our LoveSac about a year ago and I would not recommend. Way too expensive for the stuffing inside the cushions to completely break up inside.
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December 2024 by Cassandra Wilson-Emmons
I have owned quite a few couches over the years, so finally investing a few thousand in a couch made sense in the long term. I am an ADHD researcher, so speng time looking into many options, here is what makes this worth the hefty price tag: there are always deals 20-30% off, they offer 0% financing (as long as you pay it off no cost), the quality is far surpas the ikea modular option, we are talking everything from the filling to the guarentee on the product and modular functionality will always be ideal so you can change it up. Not only do they have a pet friendly option (well truly only 3), but you so have the option to keep the guts and replace the color instead of the whole thing for a fee less than replacing a whole couch. And the cherry on top is even after you spent your cash the sales team will still help you (not always the case imho). I am a visual learner and got a little confused on how to change up my configuration, and the sales person Chris spent a few mins on the phone and even sent me the configuration with what I already had, plus some potential extra parts that may help in the future. I will mention, for me, all sets ups are not the most comfortable, please check out the deep seating options, something I wish I knew. Hope to be able to upgrade to at least one reclining option some day. Over all great experience, just really spend some time noodling over the space and your needs.
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November 2024 by Francis
Lovesac is nice but very expensive.
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October 2024 by Lauren Carver
Jacob was our salesman and was extremely helpful as he knew the product extremely well. Our experience here was awesome, he was not pushy at all and spent a lot of time quoting us for different options. Can’t wait till our new couch is delivered!
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December 2023 by Kenneth Sides
Super helpful staff, helped us configure the perfect living room set.
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December 2023 by Magnus Stonhill
Very comfortable and clean. Employees were very helpful and courteous. If your thinking of a Lovesac product , head to the store to try them out .
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December 2023 by Artur Kania
They say they have the most comfortable couches, that's probably true. Staff was super nice and helpful
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October 2023 by D Nguyen
Awesome service by the showroom staff
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October 2023 by Mischelle Simon
Great customer service! Love the many different options!
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October 2023 by Peggy Sharp
Great experience. Great customer service. ?
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October 2023 by Kristen Adams
Friendly and eager to help.
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October 2023 by Nicklas Huff
Responsive, efficient, and knowledgeable staff. What more could you ask for? Thank you for your help, Sareena!
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September 2023 by Ijin Link
Thankfully the store manager from Spokane, Kayley, was able to fix a flaw in the customer service style of this stores manager.The SAC is GREAT!
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September 2023 by Rita Burden
My first experience was not great. We got some bad advice in the show room and the wrong sides delivered but customer service has been awesome! Hoping the new covers will be a better fit for us.
