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December 2023 by Magnus Stonhill
Very comfortable and clean. Employees were very helpful and courteous. If your thinking of a Lovesac product , head to the store to try them out .
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December 2023 by Artur Kania
They say they have the most comfortable couches, that's probably true. Staff was super nice and helpful
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September 2023 by Ijin Link
Thankfully the store manager from Spokane, Kayley, was able to fix a flaw in the customer service style of this stores manager.The SAC is GREAT!
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September 2023 by Rita Burden
My first experience was not great. We got some bad advice in the show room and the wrong sides delivered but customer service has been awesome! Hoping the new covers will be a better fit for us.
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August 2023 by sidney williams
I LOVE my couch! But I am very disappointed in the bank that’s offered for financing. Synchrony is the worst bank I have ever dealt with! Please consider a new place to finance
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August 2023 by Aaron Caton
Don’t do it!! We have had a nightmare of an experience with this company over the past 4 months. They sent us the wrong cushions multiple times and have no product tracking system so they are essentially guessing and putting it on the customer to try to figure out whether the cushion is the one we ordered; we are still not satisfied and the cushions are all different firmness. Also even after the 10 hours it initially took to put the couch together they do not have a solution for a structural issue with the couch base. It’s all on you as the customer to unpack the boxes and put it together and troubleshoot; there is no paid service to assemble and no one from LoveSac will step foot in your house. Would have given 1 star but giving 2 since the people who work here at least are kind. Overall I would never recommend buying a couch from here though.
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January 2023 by Kay Vee
Hi, we would just like to give a commendation to one of your Lovesac colleagues- Markeisha of Lynnwood, WA. We came in your store and she attended to us. Her customer service skills is exceptional and her knowledge on your product is fantastic. Eventhough the store would be constantly be with customers, she makes sure to acknowledge everyone coming in or she would also have a colleague make sure customers are greeted. Also, Markeisha answered all of our questions intelligently and processed our order accurately. Thank you, Markeisha we appreciate your assistance in the product we’ve been wanting to get for a while now.
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January 2023 by Jenn Steidl
Service was awesome. We got to see absolutely everything we wanted to AND MORE. Couches are comfy. The woman who helped us, was helpful. happy endings for us.
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January 2023 by Darren Habel
Store personnel were helpful and knowledgeable. We are looking forward to our new couch!
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January 2023 by Sharon Ehde
The young lady that helped us was amazing. She explained all of the options and took the time to configure what we need and send us off with all of the measurements and fabric swatches we need to make a decision. Exceptional customer service!
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December 2022 by Sam Smith
Kim was awesome. However much y’all are paying her, double it. She was extremely personable and was able to offer her own personal experiences without being pushy. She was also able to answer any question we had and was able to pivot when we changed our minds a couple times. All the other employees were very welcoming as well. The only downfall might be the location, it might make for a better experience if the showroom was a little bigger. Kim and the whole team deserve all these stars and more though. Thanks!
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November 2022 by Eric Jason
A very nice and informative young lady assisted us today. I've appreciated her honesty. 11/11: made a purchase today. Such wonderful staff! I did not find a beter, more comfy modular couch anywhere. Nice investment.
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November 2022 by Brent C.
Was walking around the mall and noticed this store. After seeing it online, I was happy to see an actual storefront to be able to test quality since you can't do that online. From the second I walked in the door, I had a less than great experience. The employees were so in your face that I didn't feel comfortable looking at the furniture and gauging quality. While the furniture itself was fine, I wouldn't return to buy because it really felt like they were pushing you. There is a different product/furniture store right next door and they immediately say they will answer any questions, but then they leave you alone to look and test their products. I may still buy this product when ready for my next couch purchase, but this experience definitely left a sour taste with me. I really hope you have a better experience!
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August 2022 by P.J Feinson
The Mobile Concierge van came to my home.That helped greatly with figuring spacing size and color of our sectional. I truly appreciate that!
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July 2022 by Susan Heimbigner
Love sac has nice furniture. It is modular and connects with their specific hardware. Super comfortable- has multiple stuffing options to ensure that it is and different sizing options. They taught a lifetime warranty, but that does not include the fabric. They say one of their fabric options pills, they will tell you which one so ask. They sell by the piece (a back is a piece and a seat is a piece). They have an option for sound/ speakers which sounds amazing. This would be good if you watch a ton of TV or movies. We were not sure that we wanted music coming through our couch. A big bonus is that you can wash the covers. What we also learned is that because of that, the seams can become misaligned on the seats. This would drive me crazy having to fix them to make it look nice. We priced out both. They are extremely expensive. For what we were looking for- a large sectional (10 pieces and an ottoman in a basic fabric) we were looking at over $7000, $11500 with the sound system). This was with a 25% discount. They do offer other discounts (1st responder, nurse, and others) that I would have used. I will say the salespeople were friendly and patient. Ultimately, we spent half the cost and got a really nice sectional. We could not justify that cost. Having the brand notoriety and limited warranty was not worth it in my mind.