Lush Cosmetics Alderwood Mall offers a wide range of fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. The store emphasizes ethical practices, with over 35% of products being packaging-free ("naked") and most packaging made from recycled and recyclable materials. Customers can find popular items like bath bombs, body butters, vegan haircare, and fresh face masks, making it a fun and fabulous shopping experience. The staff at this location are known for being helpful, friendly, and professional. Customers often praise employees for their knowledge and willingness to assist, with some staff going above and beyond to ensure a memorable experience. Notably, staff members have helped customers with gift wrapping, online orders, and even hosted birthday parties, creating a relaxed and enjoyable atmosphere. Guests have appreciated the welcoming attitude of employees, including those who remained kind and helpful even in challenging situations. Overall, Lush Alderwood Mall is recognized for its excellent customer service, welcoming environment, and dedication to ethical, fun products. Visitors often leave satisfied and eager to return, highlighting the store’s commitment to making each experience special.
Their customer service really need to improve literally every time they have this mean energy going on
September 2025
We did a birthday lush after party at the Alderwood mall and Carissa and Zoe were so wonderful! They had such great attitudes and excitement in showing us how to make cleansers and apply products properly. The whole experience was super fun and can’t thank Carissa and Zoe enough for making it such a memorable birthday... read full comment
August 2025
a smaller lush location but it still has a good variety of cosmetics, the employees are friendly and knowledgeable!
