-
April 2024 by Mary Steele
Great, diverse selection, especially of sectionals and couches which we were looking for. Lots of customizable models. Staff was friendly; Lee made himself available to help us out with questions but let us wander freely without any pressure. Great shopping experience and we will be back!
-
April 2024 by Susan
Great place to check out mattresses.Sales associate was informative and personal. Easy to work with.
-
March 2024 by Priya Paul
DO NOT BUY FURNITURE FROM MACYS AND THEIR FRAUDULENT WORRY NO MORE INSURANCE PLAN. Bought a large sectional and an 8 seater dining table set with chairs from Macys furniture and was forced to buy their worry no more protection plan assuring it would give us "peace of mind" for 5 years, would cover accidental damage, stains, rips etc etc etc and repair or replace it "immediately". Below is the aftermath of the purchase:1. The leg of the dining bench came off twice and worry no more sent a technician each time to stick it back up with glue....yeah you read that right, just glue it all the way back for it to come off again. We gave up on this one.2. The sofa part of my sectional had a tear and I have been waiting since July 2023 to get a replacement! Transferred between innumerable worry no more departments to get a simple technician visit that was outsourced to one of their third party vendors and then had to get on calls between worry no more and their third party vendor to know the date of the technician visit and the outcome of the visit. The technician was very unprepared and rude and neither worry no more nor their vendor had any professionalism to let the customer know of their decision. Then made calls to Macys and Worry no More to get information on their sales check for replacement of the sofa. Please notice how none of the business entities have the basic professionalism or courtesy to keep the customer informed! It is March of 2024 and I am still waiting for my sofa!3. The dining chairs had accidental spills on the same day, one was covered because I didnt try to clean it but other, which I tried to clean was not covered because according to worry no more, it appeared "blotchy". Then why are they giving us solutions to clean fabric?4. Try talking to Macys furniture customer service and you will be treated to the biggest scam and arrogance of your life - their first line of defence is "you will have to speak to worry no more for their decisions". They have no empathy for what the customer is going through, defend themselves foolishly, are vey delusional because they have no idea of best practices in the industry and claim boisterously that customers wait for years to get their furniture delivered (because Macys is just a middleman) and have no influence with manufacturer or insurance companies on behalf of whom they are selling. They can do nothing for the customer. They dont have the power to even raise a simple escalation to higher authorities. In the digital era, we have to write a "letter" to their PO Box in Ohio to make a complaint or get any resolution!!! Even emails wont work for any complaints! Then at the very least they should stop selling any protection plans because they wash off their hands the moment a sale is made.So yes, from my personal experience and reading those of others, I strongly suggest NOT TO BUY FURNITURE FROM MACYS OR THEIR PHONY PROTECTION PLANS.
-
December 2023 by Raye Smith
Pria in the jewelry section was extremely short with me and refused to show me anything that wasn't thousands of dollars out of my budget range... It's a Macy's, why is the first thing you show me $10,000?
-
October 2023 by Arie de Q
We were first greeted by John, the store manager. John asked some terrific opening questions to learn exactly what we were shopping for. He was very friendly and helpful getting us started and quick to help us narrow it down to 4 or 5 couches that all met our criteria. Later on, Jeff was also a huge help in helping us finalize the one couch which we are SO very happy with! It was evident from the get go that both John and Jeff were truly there to help us accomplish our goals. In all my shopping experiences, those two gentlemen were the best sales associates I have ever met. They are true professionals and provided the best customer experience. I have already recommended them and will continue to recommend them to anyone I know who is shopping for furniture. Thank you, John and Jeff!
-
August 2023 by Uncover Seattle
My experience with Mercy's Furniture has been incredibly disappointing. After placing an order, we were left waiting for two months without any updates or communication from their end. When we reached out to inquire about the status, they simply told us to wait another two months. The lack of transparency and consideration for customers' time is evident in their bad management and poor customer care. It's disheartening to see a company that fails to prioritize their customers and deliver on their promises. I would caution others to think twice before ordering from Mercy's Furniture to avoid the frustration and inconvenience we endured.
-
May 2023 by Tera R.
my couch is under the 5 year warranty and the leather is already cracking, I paid for worry no more insurance but they refused to fix the cracked leather, an expensive couch should not be cracking after 3 years, I'm not buying anything leather from Macy's again, and worry no more is not helpful
-
April 2023 by Steve Y.
Great store, wide selection, friendly service without pressure and with a smile. Lots of selections, especially rugs which we were looking for. Will check them out again when the need arises. Easy parking as well.
-
April 2023 by Jack
Great Experience with nice, knowledgeable sales people. We never felt pressured and they gave us space when looking. Jeff's the man.
-
March 2023 by Lisa V.
After visiting the show room, and inquiring on leadtimes for non-stock sofabed colors, I placed an order online with an estimated delivery time of April (approximately 6 to 8 weeks), which seemed like a fair leadtime and within the timeframe that I needed the purchase. Today, I received a call that my sofa is delivering in mid to late June, 2 months late.Not acceptable Macys. Provide better information to your associates and online, before overcommitting. This sofa bed was to provide a guest with sleeping quarters and now we have to find an alternate solution.Disappointed, and instead of offering a discount for the delay, they tried upselling a 5 year warranty.
-
January 2023 by Devinne Caples
Lots of variety. We were looking for a new sectional. They were low staffed, but we were still helped and able to make a purchase. Shipping times are a little long.
-
December 2022 by Joyce Heintzman
Every time I try to use any of my coupons they don't apply to that purchase. It's frustrating!
-
December 2022 by Char R.
My husband and I bought some living room furniture from here and the customer service was amazing and we got the furniture delivered today. Delivery guys were so polite and helpful and we LOVE our new furniture!!!!
-
October 2022 by Sarah Abdulsalam
Nice furniture collection with many good selections. I was hesitant to buy though as it seemed like old designs.
-
October 2022 by Skip Ferderber
In the last 20+ years, we've bought household furniture here and have been an daughter with their serving and service.
