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December 2023 by Claudia Ladino
Alderwood mall, shift of Dec 21st 10:00 am. I am a regular Pandora customer and I have never been treated with such rudeness.
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October 2023 by Sasha Soares
My mother bought a beautiful cubic zirconia rose gold plated set here. Costed her $500 with the entire set a few years ago. My mother recently passed away, and I wanted to keep her rings. I went to the location that she purchased, and it asked them about sizing. I was told that they don't do sizing of their rings, that I would have to buy a new set for my size. I asked what do if they don't they don't have a product in the size that someone needs. The girl couldn't give me a straight answer. She said not buy the set. I have never heard of a jewelry store that does not do their own sizing. I'll never be buying fine jewelry from Pandora.
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August 2023 by Bradley Smith
Worst experience ever Kayle wasted my time told me one thing then says she never said that then continues to laugh at me saying I’m wrong
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July 2023 by Jamie Clarke
Great Experience!!!Both employees there were amazing, friendly, and helpful. Miriam offered to clean my pandora jewelry while I was shopping. Definitely coming back.
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November 2022 by alejandra valdez15
Hello,About 3 weeks ago me and my cousin went into the shop to look at some rings since we were planning on getting identical rings together. We are both Hispanic and decided to wear casual clothes to the mall. As soon as we entered the shop this older asian women maybe in her 25-30s instantly started to put away rings she had on top of the counter. Keep in mind she did this while asking how she could help us. While we are both explaining that we are looking at rings she started to continue to put them away. She acted like we were going to steal from her or something. Pretty sure she was the manager too.
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November 2022 by alejandra valdez
Hello,About 3 weeks ago me and my cousin went into the shop to look at some rings since we were planning on getting identical rings together. We are both Hispanic and decided to wear casual clothes to the mall. As soon as we entered the shop this older asian women maybe in her 25-30s instantly started to put away rings she had on top of the counter. Keep in mind she did this while asking how she could help us. While we are both explaining that we are looking at rings she started to continue to put them away. She acted like we were going to steal from her or something. Pretty sure she was the manager too.
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November 2022 by Nisya T.
I have never posted a negative comment online before but my experience was terrible! First we simply tried to get the new sales price because within the 30 days return policy. Then manager told us we could not return and must apply to another sale. This was so surprising and negative that I told them to just return. We will simply buy another time. Then the manager told us we cannot get a refund because we paid cash! No refund for cash???? Mail a check to us in 10 days???? Really? I asked why they took our cash if they will not refund the same!!! Terrible!!!! My wife was concerned about going to this store because of the bad reviews and so I came with her.....I am glad I did because I wouldn't have believed it! The manager also was reluctant to give me her last name and said that they don't use cards. They said her name is Kaye and with more prodding she admitted she had a last name....Mason.....Kay Mason. If she is following corporate policy.. .this corporation is on its way out, which is upsetting to me because my wife likes the product! I recommend to anyone out there to stay away from the Alderwood mall location....avoid your frustration and wasting your time shopping where you are not appreciated!!!
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September 2022 by Juana Rodriguez
Great service the two young ladies who attended my daughter and I were great. My daughter was buying a birthday day gift for me. My daughter wanted a special gift and it had to be a bracelet from Pandora.Will return to continue to collect more charms
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May 2022 by Elizabeth Pitrucha (Beth)
I haven't given charm bracelets a thought since 3rd grade. My mother in law showed us a very inexpensive bracelet on Amazon she wanted, specifically with a "grandma" charm. Well, neither my fiance or me do cheap jewelry. I couldn't find much for charm bracelets that were just sterling at most stores. I had heard of Pandora through all the advertising over the years and knew I needed to go there, so I did. The bracelets are beautiful and some of the pre made bracelets look magical. I had a great time picking out 2 bracelets, one for my mom also. They definitely aren't cheap (what is these days?) but will hopefully last a long while with few issues.
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March 2022 by Promise Pain
Very rude manager and salesperson. Way too pricey for what you get. If you don't give them your phone number, they void your warranty, which is insane.
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March 2022 by Biggie Boi
Beautiful jewelry for cheap and amazing customer service. Very helpful people there to.
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February 2022 by Angel G
Purchased a charm bracelet. Received great information, shown many different pieces to help us decide on our purchase. Very kind atmosphere.
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January 2022 by Christian Conahan
The manager at the location, Danielle, does not accommodate for disabilities. I was shocked she even asked me what my disability was. In disbelief, and with many other customers around, I declined to state my disability and they tried to kick me out of the store. I was able to purchase what I went in for, but darn did I feel personally attacked.
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January 2022 by Toby Souleimane
No one was here to attend to customer during the business hours . That’s so bad
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January 2022 by Sam C
Came there for pick up at 11, waited an hour and they still weren’t open? Thought it was maybe Covid hours but they have no sign there about their adjusted schedule
