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March 2024 by J C.
Have now been without sleep apnea supplies for 3 weeks. Very unhappy that Virginia Mason forced them on me. Will be going elsewhere.
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February 2024 by K. S.
Deplorable customer service. Every time I try to call them, I get the complete runaround. By the time I’ve talked to the fourth person, I still have not had my issues addressed. But what should I expect when there’s no other option because this is the medical supply company where my doctor prescribed my CPAP machine. If your medical provider prescribes anything from this company, beg them to refer you somewhere else.
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February 2024 by Ross Yanagawa
Very knowledgeable & professional definitely top
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February 2024 by Kate Hunter
I’m happy with my mask fitting at Lynnwood location. Aylin was very helpful and professional, and was able to help me find a mask that I’m much happier with. I appreciate the well organized re-supply and support that requires very little effort on my part.
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January 2024 by Gary Rackliffe
Aylin Souza was very helpful in getting us set up and started with our C-PAP. She said we should call her whenever we had a question.I have called several times in the last few days and have been put on hold for 20 to 40 minutes each time. I've asked for call backs and was disconnected when the call back finally came. This lack of service is very frustrating. I can imagine a surge in calls once in a while, but this seems to be consistent.
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January 2024 by CRAIG
Elizabeth was incredibly helpful in assisting me. ?
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December 2023 by Marilyn Schaler
They are very knowledgeable to help new clients.
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November 2023 by Tim G.
Since my last review, I have had nothing but good experiences with PHM. I've had to call regarding a couple of issues, including a water leak with my CPAP device. The representative, Randi, was very helpful in troubleshooting possible reasons for the leak and suggested solutions, giving me plenty of information and options. We decided that a visit to a nearby office to have a clinician troubleshoot the device was the best and she set up an appointment for me. This is what customer service should be like!
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October 2023 by Dave Baker
Did not know what to expect. Very clean office and great staff/customer service. Thanks!
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October 2023 by Theresa Hernandez
Wonderful experience getting my CPAP supplies with Aylin Souza!
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October 2023 by Mizan R.
This is the 2nd time, I am writing about this company. They always charge different amount than whatever they say. I have a bill it shows $486 for the equipment that i bought . But automated systems charged me $577. Called 3 times but could not resolve the issue.
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September 2023 by Melina C
I came in to exchange masks and get advice after my first two weeks of PAP therapy. Aylin was helpful and attentive and helped me find a mask that was a much better fit for my needs. I am so pleased after just one night on the new mask!
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September 2023 by Maud Steyaert
Clinical sleep equipment specialist Aylin Souza is consistently very helpful -- thank you! On the other hand, the tech delivering oxygen was due before 3 pm; left a message 2 hours later saying he would arrive between 8-10 pm; when I repeatedly called back to say that would not work, his msg said "this phone is not set up to accept messages,"; then when I told him this when he arrived at 8:15, he said dismissively, "Well, you should have texted."Even if this was their busiest delivery day, there is no excuse for this absence of courtesy and professionalism.
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September 2023 by Christopher Clemente
Aylin did an excellent job. She new the hardware and was confident which made me feel comfortable. Overall a good experience
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September 2023 by Anthony Calozza
Great customer support. Very quick at scheduling equipment rental/ purchase and Hassle free!
