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March 2024 by Anna Molitor
Will work with you if you're late on your payments one month
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March 2024 by Menglong Yang
Helps me a lot, really nice, I hope I’ll come and choose here again ??
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March 2024 by Krystina Morton
Thank you Dora for being most excellentI was renting a unit knowing my 6 kids and myself were about to be homeless. She helped me find a unit that fit my budget while being so empathetic. She was able to help me with setting up the app as well getting the gate to open via phone. She was just human to me and I appreciate her and all her help.
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March 2024 by K S
I rented a unit from them in October. In December, I received a call from Dora, an employee, telling me that I needed to move my belongings to a different unit because “damage” within my unit had to be repaired. I told Dora that I was not able to move my belongings without the use of a moving company due to the majority of my items being large furniture. I asked Dora if this was an emergency situation and if there was any damage to my belongings. Dora indicated that it was not an emergency, that my belongings had not been damaged, and that the damage to the unit had occurred prior to me renting it. Dora also indicated that the unit should not have been rented to me because of the needed repairs. I told Dora that I could not afford to hire a moving company and that I don’t see why the repairs could not wait until I vacate the unit in June. Dora indicated she would inform her “district manager.”I did not hear anything from anyone until I received a call from Dora in February informing me that the lock on my storage unit had been cut so that the “vendor” could take photos of the damage that needed to be repaired. Per my contract, I was to receive “3 days’ written notice” prior to anyone affiliated with Public Storage accessing my unit, including when that access is needed for inspection or repair. The only exception to the written notice requirement is when “criminal activity” is expected, “in an emergency,” and when I “fail to grant” access upon “3 days’ written notice” or if I “default” the Rental Agreement. During the call, Dora assured me that the contract allowed staff to enter my facility for this instance although she was not sure “where in the contract” it said this. I asked Dora when I could get keys to the new lock and she told me I would not be allowed to have keys because “they” were moving my belongings to a different unit “sometime next week.” Dora told me that if I wanted to access my unit I would have to do so during business hours when staff could allow me access. These actions are direct violations of the rental agreement.After receiving the call from Dora, I immediately responded to the facility with a copy of my rental agreement. Dora told me that they had every right to cut the lock and proceeded to read a section of the agreement, which refers to suspected “criminal activity.” I asked her if they suspected criminal activity and she assured me they did not, and kept repeating that they could cut the lock “in an emergency” although the contract clearly does not allow this and that, at this point, there was no currently occurring emergency. I asked Dora to allow me access to my unit so I could check on my belongings and she initially refused to allow me access. I had to ask multiple times before she finally agreed.I observed a blue lock on the unit for which I did not have keys. Inside the unit, there was no apparent damage, no leaking water, no fire, nothing indicating any type of “emergency” had occurred. When asked why I could not have keys to my unit, Dora told me she was only doing what she was told to do by her district manager, Tracy Bevan, and told me I needed to call her. I called and left a message for Tracy but have not received a response.I reported everything to my attorney, the Better Business Bureau and the Attorney General’s consumer protection unit. In my opinion, I would NEVER consider leasing a unit from Public Storage and hope you have a better experience elsewhere.
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March 2024 by Nelson Lester
Amazing service
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January 2024 by Crystal Bernard
I absolutely love the site manager at this Alderwood Mall Parkway location. Dora & her mom are amazing!!! Great decision when it came time for hiring this team!!!!
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December 2023 by Myleaka Webster
I used public storage to move and I was helped by Dora. Dora is an amazing person, I'm so thankful she helped us out! She was great with my kiddo and was very easy to talk too. She was kind and made sure we had everything we needed. I enjoyed her presence and how well she kept the place up and was very friendly. Thank you so much Dora!
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December 2023 by Ye Won Carey Jang
Moving out can be so stressful, but the staff at this Public Storage location were so helpful and accommodating! Big thank you to Dora for all of her help and definitely recommend storing your things with them!
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November 2023 by Paul Kligopoulos
"it's just business" said upper management to a veteran who is disabled, to justify abruptly raising the monthly rate 40%+ percent... "pay or you will lose your belongings," i was told. does anyone else actually believe this type of "business" is ethical, or considered 'good business' practices? ..because, i certainly do not.10/13/23 - i will continue to update on what public storage course of action will be. thus far, ive not been contacted. it's "just business" right?WOW!I AM STILL BEING OVER CHARGED... AMAZING, THAT MANAGER WHO SAID "IT'S JUST BUSINESS", LIED TO ME. I WAS TOLD UNTIL THE END OF THE YEAR, BUT NO. I WAS LIED TO.THESE PEOPLE WANT TO STEAL MY BELONGINGS!IS THIS HOW YOU TREAT YOUR VETERANS?I WILL CONTACT EVERYONE INCLUDING NEWS STATIONS UNTIL YOUR INJUSTICE IS CORRECTED.WHAT IS WRONG WITH YOU PEOPLE???C145.. CONTACT MEproperty management was not nice at all and just hung up on me. thanks public storage. your business tactics are shameful.
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October 2023 by Diesel
Dora is the best! She is always helpful, friendly, and kind. Thanks for helping us last week!!! YOU ROCK!
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October 2023 by Elise Huang
Dora is a very serious and responsible employee who has patiently helped us complete all the steps. Thank you very much!
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September 2023 by Layne Hammond-Champion
We’ve been renting a storage unit here for almost 10 years and the service is impeccable. Dora in the office is incredibly helpful, sweet, and kind. You don’t always meet nice people these days and Dora is a gem!! The property is well kept and very clean. We highly recommend this storage property.
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September 2023 by C. W.
Dora was amazing. My move was stressful and she continued to be calm and customer service based. She legitimately calmed me down. Thank you PS for your services.
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September 2023 by peptalkguy
Dora was amazing! Kindest person we ever met, and she's so sweet. Super helpful!
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July 2023 by Jennifer M.
I was looking for easy and inexpensive and I found it with Public Storage. Everything was completed online. They had a great move in special which helped greatly with my moving costs and it made it to where I could afford to pay the first two months of rent. I was given all the informaroom via text/email. When I got to my unit, it was clean and my lock and paperwork were in there waiting for me. It was such an easy process.
