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August 2024 by Peppa F.
I shop at this location about once per week as we live nearby and swing over after working out. My issue is with customers bringing in their pet dogs. Not service dogs, but pet dogs that have no business being in a store that prepares and sells food. On at least 4 occasions now, I have witnessed customers with dogs in the deli area and the dogs sniffing food. That is a health violation! Some customers put their dogs in the seat where a small child can sit and then do their shopping. The dog's bare butt is all over that seat and many shoppers put their food in that same spot. That's filthy and disgusting. Safeway's website says no pets. No PETS means you aren't allow to bring in your pet dogs. Dogs off-leash, dogs in carts, dogs in arms - always dogs. Today, I mentioned "no pet dogs" to a woman carrying her puppy into the store, and she imediately claimed, "it's a service dog!" A puppy can't be a real service dog and training does not start until dogs reach a certain age (18-24 months.) So right there is a reason to expel the liars from the store. It's also a crime to falsely claim your dog is a service dog, although laws are likely not enforced. Also, I have heard barking and seen lunging by supposed "service" dogs. Does Safeway care about the safety of their customers? Or the cleanliness of food and food preparation areas? Let me also mention that today, I also witnessed employees cooing over this "service" puppy and even petting it. I would assume that petting an animal while working with food is not allowed, so maybe it's time Safeway cracked down on this. Sanitation issues abound here! The Yelp reviewer who got bitten by a customer's dog should contact a dog bite attorney and sue the store. Shame on all the employees who stood around doing nothing. I've seen vicious dogs and been lunged at myself so continue to be on guard when I shop here. So are dogs allowed in Safeways or not? Safeway's "official" policy is NO PETS. The company website says no, but in practice this store, its employees and its manager allow it and interact with dogs while working.
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June 2024 by Angela V.
I am a local resident, and I had an extremely distressing experience at this Safeway location on 06/12/2024. The store liquor manager, Steve L, verbally assaulted and threatened me because he didn't like my tone of voice and the fact that I was irritated about having to wait due to a broken computer system. Steve L called me a b*%ch multiple times, accused me of not paying despite having proof on my phone, and refused to check my phone for the payment confirmation. He repeatedly called me a b$#ch and went as far as to say that someone needed to teach me a lesson. This behavior is absolutely unacceptable, and it has left me feeling unsafe in my own community. I fear for myself and my family because of his threatening remarks. This experience has severely shaken my trust in Safeway, a store I previously frequented. I hope Safeway takes serious action to address this incident and ensures that such behavior is not tolerated towards any customer.
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June 2024 by Richard R.
I chuckle every time I read reviews about how bad the store manager is at this location. Tell you what, if you worked for this moron company, like I used to, and had to put up with the idiots in corporate management, you'd feel like being mean and nasty all day, too. Next time you're shopping there, ask yourself why are there no customers in this store.
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May 2024 by Candie C.
I've been coming here over 3 years and do like the store and employees. Only complaint is the deli service to get chicken or salads or Chinese food. Staff is behind the counter but don't want to wait on you as they are busy doing things. Today I got an express meal and the guys hair net wasn't covering his hair all the way and he's smacking his gum and says lazily Can I help you. It took all he had to move but kept smacking his gum and blowing a bubble. He wiped his mouth with the back of his hand and not wearing gloves reaching in to get the rice and I said never mind I gotta go and left. The more I looked at the food inside the case it looked really dried and the honey sesame seed chicken looked hard. They've gone down hill on customer service and quality of food. I still will shop here but probably not the deli anymore after that. I've also had to wait awhile to get help and have seen other's walk away from waiting to long. Hopefully this will change.
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April 2024 by Kris A.
I am disabled so It was a very sad day for shopping at Safeway when I was attacked and bitten by a dog the store employees allowed someone to roam around the store with, it was not a service dog it was a mean vicious Pitbull. After being attacked and bitten the store employee's refused to do anything to help me, and refused to call police allowing the dog owner to escape with a dog that by law should have been put down for biting.
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March 2024 by Ginger L.
i'm never shopping at this i'd up store again!!!! i was straight treated like a f'n criminal!!! i always shop with my tote because i don't care to have other peoples germs all over me, and as I was shopping, there were different employees following me around the store!!! not one of them asked me if i needed help finding anything!!! i had to drag one of their ladders over to the bottled water so I could climb up and reach my water shoved way in the back, of course no employee around to help me with that!!! not to mention that i just got off work and i was in massive pain, so it literally hurt me to reach for anything!!! then, I go through the checkout line with a checker (I usually go through the self checkout), and she was rude to me, no greeting, " hi, how are you today, did you find everything alright???", no, i put all my groceries on the belt and was holding my tote, and she grabbs it out of my hands, hands it to the "bagger", who proceeds to rip my tote apart, looking for "stolen items "!!!!! m'therf'cker, "this isn't customs!!! hello!!! why are you rifling through my shit???!!!! wiping your germs all over my bag???!!!! wtf !!!!!" how dare you treat your customers like this!!!! I expect a hand written apology from safeway!!!! rude rude, rude!!! my day is ruined thanks to you guy's!!!! shame on you!!!!! I'm upset that I had to waste my time writing this review!!! f u safeway!!!!!!!!!!!!!!
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March 2024 by Victoria A.
Honestly one of the worst grocery stores in Lynnwood. The (bright blue shirt) manager is creepy, some of the employees are helpful but others are very short tempered so it ruined the whole experience.
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November 2023 by Reda S.
The store is very nice, clean and the staff are friendly but the pharmacy never answers the phone
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October 2023 by Philip K.
The pharmacy is the biggest issue. They never answer their phones and are very rude at times. Plus they can't keep more than two things on the shelves before they sell out. We are already paying their ridiculous prices five dollars for a can of Progresso soup and you can't keep more than a couple on the shelf?
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October 2023 by Viliami T.
The food is okay, bathrooms are kind of disgusting, most of the staff is nice. But the worst part about this store is the manager, The manager is the hugest a**hole I've heard of at a public place, he called my mom a stealing c*nt. I'm not even lying. He needs to be fired due to all these reviews about him. I hope someone takes it up to his boss. No stars.
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October 2023 by Marina F.
I go here often, for all my groceries. Good prices for food. BUT I'm pretty sure i've dealt with the same "manager" guy that everyone is potentially talking about in the other reviews. Tall, slender, grey hair half bald. He is never in a good mood!!! He's either managing the customer service/lotto ticket desk or the alcohol. He's just so grumpy! I try to make small talk and he doesn't say much, it seems like he really hates his job. I've never seen him smile once it's just "what do you want?" It's pretty much a chore asking him to get a bottle of alcohol out of the display case when I press the button. One time a month or so ago, another customer in front of me was getting one bottle of alcohol and he was guilt tripping the customer saying, "Oh alcoholism has gone up so much since COVID-19 people are drinking themselves to death it's sad and pathetic" Good grief, nobody asked please do your job and not guilt trip people that want one bottle of liquor on a Friday night after a hard days work! I almost feel scared pressing the button because I know it will be him and he will have an attitude acting like he's doing you a favor by "killing yourself" with alcohol. Otherwise, the deli department is nice and fresh and everyone else is nice there. Please have a talk with this guy!
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September 2023 by Connor H.
Spoke to the gruff asshole of a manger ( dude in his 50s), asked a simple question and was treated like I was stealing. I get it, people cause problems for them in the store, but it's customer service, your job is literally to be of service. Fuck that manger and fuck this store. No stars
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August 2023 by Taylor S.
I was with my husband on two separate occasions at the front customer service desk. The first time I told the "manager" I needed a certain Powerball option. He looked at me and said, "you want it, you don't need it." A couple of months later, I went back and the same manager was there. A customer was in front of me organizing his paperwork, and the same nasty manager said to an elderly customer, "you have to hurry up, you can't take this long next time." It was shocking the rudeness and inconsideration from this employee. What a direct contrast to Diane who is always helpful, kind, and professional. I will be taking my business elsewhere.
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July 2023 by John K.
Boy has this Safeway changed in the last year. This used to be one of the nicer locations in the area with great customer service. Today I sat in front of the meat counter to get some chicken for just about 10 minutes before I got fed up and left the store. I will not be coming back, and I'd recommend you do the same.
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July 2023 by Desirae Z.
This Safeway is in sad, sad, SAD shape. I was door dashing in the area and I needed to stop somewhere for a quick grab and I'll never forget my experience here. I hate to leave a bad review for any place but this store really deserves it because of the complete lack of cleanliness! Since I had been in the car so long I had to use their restroom, and OMG this place takes record as the MOST DISGUSTING public restroom I have ever been in! If I could have made it somewhere else I would have but I wasn't able to. THe SMELL was just god awful, and this wasn't THAT kind of bathroom smell, it was the smell of....years of nasty soot and god only knows what else. Everything from the parking lot to the inside of the store is just filthy. I'm honestly shocked, because I have always expected and have found good dependable quality at any of the previous Safeway I have visited in the past. I would avoid this store because I wouldn't trust anything coming out of this store. The only good thing about this visit is I found some drugs in the parking lot on my way out. Lol. Too bad I don't do them.
