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January 2024 by Julie
Betty is a treasure! She has helped me with several purchases and with design consulting.She greets me warmly at every visit. I appreciate her professionalism and patience.Lovely furniture choices at the Lynnwood store, and accommodating help with loading.
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January 2024 by Connie Fehrenbach
We just bought a couch and loveseat set and we couldn't be happier. The set is beautiful! I was most impressed when the furniture was delivered to my home. One of the items was unfortunately wrong. It was going to be another 3 days before the contracted delivery company could make it back out to delivery the right item, (we live in Stevens Pass). Upon hearing that, Scan Design took it upon themselves to deliver the corrected item in their own company van and got it delivered to my home the very next day. I was impressed with the customer service when making the purchase but this definitely showed a company that goes above and beyond. I absolutely love the style of their furniture and will only be purchasing from them in the future.
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January 2024 by Sigrid J Strong
Enjoyed my experience at Scan Design. They were very helpful in helping find what I was looking for and even offered to give me contacts for further business. Found them to be genuine and professional. Thanks!
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December 2023 by Brian Calvo
We purchased a dining set from this store, which included a leather bench set. In less than three years the leather started failing and when I contacted the store, I was told they cannot help because the manufacturer won’t warranty the product after 1 year. I even asked them to take this to the owner Peter to see if there was something they could do at customer service level since the product now needed to be replaced. He flat out said no!For the $4,000 I spend on a high end product, it was a waste of money and I feel like the owner could care less. I should have taken care to notice the D rating with the Better business bureau.Save your money and shop somewhere else. High priced, low quality should be the name of this store.Unless you want to get ripped off go somewhere else!!!12/9/23There is no place to reply to the retailers response, so I’m adding here.I’ve had two upholstery professionals confirm this is a product failure due to the areas being high traffic entrance points. Scan design, you can claim it’s an owners accident all you want, but it’s just your way of deflecting responsibility for selling average products at high quality prices.If you really felt like customer service was a priority you’d work with the customer to find a way to make it right. As it is with so many companies these days, your focus is profit not value. Shameful!!
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December 2023 by ThoaiVy Nguyen
We came to Scan design looking for a couch and Liz was a wonderful sale associate. She is helpful and friendly in helping us search for the couch that we have been looking for! Thank you!
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December 2023 by Manpreet Kaur
I like the collection in store and is good Italian style furniture. But got really upset with the unprofessional staff. They don’t want to work or respond.
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October 2023 by Ravi Arora
Overall, great experience with the sales team. Looking forward to enjoying our new couch!
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September 2023 by Juliet Jacobsen
Noah and Tanja need to be fired. I have no tie to this store and never will. There is a reason there are no basketball programs in Washington anymore and the youth programs are no longer what they need to be. Washington needs to hold them accountable.
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July 2023 by Torjus A.
I was searching nest tables by Skovby not produced anymore for years, when I was lucky to find a display model available at Scan Design Furniture - Lynnwood. Even though I live in Norway they were willing to sell it to me, were providing useful information and packaged the table for air freight in an excellent way without any additional cost. Great service by Noah and Laura!
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June 2023 by DiLy Fly
Unique furniture and home accessories. Friendly staff that are not overly aggressive. Interesting decor ideas.
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June 2023 by Matt Larsen
Primo stuff, wonderful atmosphere. easy to deal with. You will Love to spend money here!
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April 2023 by Stephen Lobo
Great place to see the furniture, but the last time I went there to order a dining table which would have been back ordered by 3 months, there was no follow up from the sales rep, the price wasn't competitive. I ended up getting the table delivered from a store in Wisconsin that mashed the entire order and delivery+setup at a 15% discount!
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April 2023 by Don W.
Helpful friendly staff. Great selection. Had one small issue after delivery and they made it right, no questions asked. I'm super happy with the leather loveseat and sofa. Great quality and style.
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April 2023 by Calvin L
The other reviews and this store's low rating seem accurate to me. The store doesn't want to try so I wouldn't be surprised if it goes out of business.At most I'd say go to the physical store to look at something in person as they do have many display models. However, since this store doesn't follow up on sales inquiries I ended up purchasing elsewhere.
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March 2023 by Chelsea Harrington
As a design company, working with this company is WONDERFUL. Not only is the product great, but the customer service is top-notch. This company is a gem
