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February 2024 by Ashley E.
Nolan Sweeney was SO helpful! He made our experience fantastic and was so kind. He was willing to try many options and worked for over an hour with us to find the most perfect ring.
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January 2024 by Mark Nelson
I purchased my engagement ring in the past 30 days and I bought from the Lynnwood store.Overall it was a poor experience. The diamond was set so I couldn’t see the serial number and they had to remount the diamond so the serial number could be read. Nothing was offered for my time and seems like a basic check on a list before giving it to the buyer.My fiancé and I wanted to look at rings for me and her. The sale person Blair was average and the selection of men’s rings seems to be lacking based on the selection. Blair also cleaned the engagement ring and it looked amazing. My fiancé was looking at some cheap stackable rings and not until Blair brought out a ring that wasn’t on display did I see something I liked or had that moment like I could wear this ring forever.Once my fiancé received her ring back I asked Blair to see some other rings in the front to see if they went with the engagement ring. He told me he had other customers to help and walked away. This was incredibly rude and lost my business forever. I asked for the manager and she told me I needed to make an appointment. I guess Shane co values only matters if you spend money every time you walk in the door. Blair was disrespectful and handle the incident poorly. This was a horrible way to end the contact and should be fired along with the manager who allowed this behavior. I wouldn’t shop at your business again and I’m not recommending Shane Co to anybody. Way to trip over dollars to pick up pennies!
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January 2024 by kayla Atkinson (Kayla)
Everything a jewelry store should be. Fun, full of knowledgeable people, a great section, lifetime warranty and a no pressure friendly sales environment.I had not been into a Shane Co in years, stopped by this past Sunday and had a lovely time trying on pieces with Phillip.
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January 2024 by Carly Salvador
Complementing ShaneCo on the recent update interior, pleased to see that the building will look as professional as the staff are here. I highly recommend this Shane Co. near Lynnwood Mall.I really haven’t had a bad experience with any of the staff, all of them seem to be getting trained extremely well, and possess quality customer service along with a regularly changing selection of jewelry. It makes me happy as a customer to know that I am not getting something that tons of other girls have shopped before.I also think that the policies and expectations that they have of themselves and their customers is respectable.Special shout out to Sydney, she was a kind woman who knew how to be efficient and speak with customers. Hoping to bump into her more often.
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January 2024 by Emerald Unicorn
This is THE local Jewler to go to. They exude professionalism at every corner of operations. I won't waste my time with the jewelers inside the nearby mall.Don't let the outside building scare you off. It does look and feel a bit dated, and the company probably should spend some money addressing the curb appeal to bring it into the modern age, but once you go inside, it's a completely different visceral experience that can hang with the big leauge, no problem. You then quickly see where the company spends its dollars.Don't take my word for it. Go visit and see it for yourself. I seriously doubt you won't have a positive experience.
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January 2024 by Carly C.
Complementing ShaneCo on the recent update interior, pleased to see that the building will look as professional as the staff are here. I highly recommend this Shane Co. near Lynnwood Mall. I really haven't had a bad experience with any of the staff, all of them seem to be getting trained extremely well, and possess quality customer service along with a regularly changing selection of jewelry. It makes me happy as a customer to know that I am not getting something that tons of other girls have shopped before. I also think that the policies and expectations that they have of themselves and their customers is respectable.
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January 2024 by Sarah Mott
My husband and I have bought many pieces from Shane Co. throughout the years and we love them. I took my ring in to clean this weekend, and while I was waiting, Phillip helped me pick out a mothers ring for my sister. A few hours later and I had to cancel my order (some miscommunication with my BIL and other sister), and they were able to return it no problem! I felt awful for cancelling, but they were very kind and understanding of the situation. I will definitely continue to use Shane Co.
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December 2023 by Shevaani S.
We have bought jewelry from here in the past, latest were a pair of diamond earrings. Today we stopped by to get it cleaned and I must say the experience was less than stellar. Person helping us made it pretty clear she didn't e at to be there, was very non communicative. Why do we pay $$$$ here for mediocre service for menial cleaning when we can go to Jared's. Meanwhile, it's easy to locate and decent amount of parking. So that's a plus.
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December 2023 by Colton Stallings
While browsing through the store trying to find a gift for my wife’s birthday, Phillip asked me if there was anything he could help me with. The only jewelry I had ever bought before were watches and my wife’s wedding set so I had no idea what to get her. He asked me what my budget was and a few details about her. He showed me a beautiful pendant with her birth stone in it and I knew she would love it. I highly recommend visiting this location, the lifetime guarantee on the jewelry and 60-day return policy make it a no brained to purchase your fine jewelry here. The staff are all very welcoming and do not feel like pushy sales people, they genuinely want to see you happy with your purchase.
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December 2023 by Chris Painter
Philip was an absolute pleasure to work with! He was extremely knowledgeable and friendly. He helped us find the perfect wedding bands, showing us all of our options and styles with all the patience in the world. We’ve been in several times and Philip has been our favorite to work with!
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December 2023 by Terrah Hatch
Great jewelry and amazing customer support. Love that I can get repairs and sizing done for free. My rings have held up extremely well with routine maintenance. I wouldn’t buy jewelry from any where else!
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November 2023 by Erica S.
After years of looking for my perfect setting, I found it online at the Shane Co. I went to the Tukwila Shane Co. and was greeted by very friendly experts. I worked with Laura Parks several times as I came in and looked over different diamonds to go into the setting. (My husband didn't mind the trips because there is a Five Guys in the same parking lot and we hit it up ever time.) It was a very comfortable experience. Everyone there was kind and made the process easy! I didn't feel pressured and I ended up with a ring that I love! Oh, be sure to take screen shots or pictures of the diamonds or items that you're looking at on the website, make sure all necessary details, item numbers and pricing so they kind find stuff quickly in their system for you. I'm sure they can find it all without screen shots, but having that information handy just makes things smoother and easier.
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September 2023 by Brooke Saul
My fiance & I had the greatest time picking out our wedding bands. Polly & Julia are exceptional! They're caring, kind & patient. Thank you!
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September 2023 by samantha konikoff
walked in to get my jewelry cleaned and was met by Phillip. He was helpful with a ring that needed more than a cleaning. He is professional and approachable. I am looking forward to working with him again when we go back.
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September 2023 by Amy B.
DO NOT buy any jewelry from this store. The diamond fell out of my ring, and I have not put the ring through any rigorous activity and I have owned the ring a short amount of time. Fake jewelry last longer than their 'quality products'. They do not honor their lifetime warranty. Despite their website saying they do. Do not be fooled by their websites or store promises. Their jewelry falls apart and they do not honor their word.
