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February 2024 by Renee Simonton
We came to the 196th location after a horrible experience at the alderwood location. The 2 associates that helped us were amazing. We got 3 new lines activated and cases. I'm horrible at remembering names but they were so helpful.
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February 2024 by Jazzlyn Smith
Ryan and Keith were very friendly and helpful. I had a very unique issue with my child's phone, and they were patient and informative. The fix didn't cost me anything, and they were very fast. I appreciate the establishment being so kid friendly as I have a 5 yr old and a 9 yr old. They even listened to my 9 yr olds jokes and Ryan had some really funny ones himself. This location always has different staff but I've never had a bad experience here. They make me not dread my phone having issues.
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February 2024 by Henry Hagen
Helpful and informative
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January 2024 by Leslie B.
My bill has skyrocketed since I talked to T-Mobile on the phone. They switched me out of my low cost program into a higher cost program. I swear I'm going to cancel them if I can.
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January 2024 by Blanco Montoya
This store is useless
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November 2023 by Haeda
Was helped by someone named Teegan who helped resolve some ridiculousness of being told prior by two different T Mobile stores (which I presume were corporate locations actually, but nonetheless) to call customer support, and then two customer support calls later (telling me to go to the store, only to be told to call phone support) sending me on a runaround to resolve an account discrepancy of info that should have been as easy to correct as it was to make the account. Grateful for the quick technical aptitude. I just wish T-Mobile recognized that this is not a good look in general, and is enough for customers to consider switching carriers for long time customers.
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November 2023 by Q L
Pretty decent store. I've been here lots of times and in the past the staff has been pushy however lately they seem to have a pretty chill staff. Just as you would expect from any Tmobile store, all the latest tech but great service lately.
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October 2023 by Zack Galvan
Terrible service, this kid named Teegan could't care less about my phone issues. Like he's too cool to be working there. Awuful stuff
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September 2023 by Tim H.
T-Mobil at 4210 196 st SW Lynnwood. Teegan has pore customer serves. My part, I am a hard customer to pleas and I have been with T- Mobil for 17years, however I do not like electronic signature signing. I also hate corporations' data collecting and automated call centers. So, I always look for people to talk to for serves, hoping to find a way to sign a real paper document. Yes, I am one of those people. I say that to be fair. However, having a short dialog with Teegan and expressing my distain for data collecting and e-signing, (I'm not the only one) and stating he Is young, and has a pore grasp on history. He missed the sale completely. his response was, I do not need a lecture, my point is any short conversation with a customer ending with this statement unacceptable. Let me see if my manager can help. I can see if you can sign a paper contract. I understand your frustration. And Probably 10 or more other way to respond. That is my beef with Teegan.
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August 2023 by Chris Wright
Had the best guy help me figure out what was wrong with my phone and gave me a place that could fix my phone and at a really low price. It was the most honest experience I ever had with a cell phone store. Big props to Keith at the 196th T-Mobile store!!! Give this man a raise ?
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August 2023 by Jenepher White
Ryan and AJ were totally friendly, and competent. They didn't waste my time. Got down to the issue. And, gave me next steps.
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August 2023 by Derrick Grant
I had a very good experience at this T-Mobile location. I had to return a phone, and Ryan and Keith made the process seamless. They were extremely friendly and helpful. I will definitely use this T-Mobile location again, for any of my phone needs.
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August 2023 by Derrick G.
I had a very good experience at this T-Mobile location. I had to return a phone, and Ryan and Keith made the process seamless. They were extremely friendly and helpful. I will definitely use this T-Mobile location again, for any of my phone needs.
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July 2023 by Aya B
Worst place ever. I was waiting to be helped for 10 minutes and then some guy walked in and Keith helped him right away. Then when I said some thing about it, Keith was very rude and his employee threatened me with calling the policeI will never be back again
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July 2023 by Ophelia H.
Had some of the worst service ever and ended up with a phone I dont want. Teegan mumbled, was rude and very unhelpful. Even after being told three times we couldnt understand him he made zero effort to speak clearly.
