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February 2024 by Whitney Abshier
We visited 3 different mattress stores today, and this was by far the most honest, simple, and welcoming service we got all day. Margaret is AMAZING! Not to mention, we love the bed we ended up with!
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February 2024 by Erika Cleeves
Great experience, very glad to have this store nearby! Store was super tidy and clean and had the full variety of mattresses (and pillows) to test out. We had a pretty good idea of what we wanted from doing research online, but you never really know for sure until you feel them in person. Easy purchase of our new mattress and pillows, our salesperson Judd was attentive, had great suggestions, and was super helpful.
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January 2024 by Angela Nguyen
The ambience of the store is cozy and relaxing - made mattress shopping a lot less intimidating. Margaret was extra helpful, well-versed in all the Tempur-Pedic products and joyfully shared her knowledge! Grateful for this experience as a first time mattress buyer. Thank you Margaret!
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January 2024 by Samuel J. Escudero
Margaret is the GOAT! Super friendly and very knowledgeable on the different mattresses here. She was also patient when I was going back and forth between a few models. 10/10 would work with Margaret again :)
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December 2023 by Ben Ellis
Terrible warranty and customer service. Don’t be sold by what they claim to stand by. We’ve had our $$$$ mattress with adjustable frame for two years after my wife slipped a disc. Since then both sides of the mattress has obvious signs of mattress sag. For the last two weeks I can’t go to bed without taking a couple advil or I’ll wake up with excruciating back pain from sleeping in a hole. We’ve been denied by their warranty claim division and told no matter who we try to escalate the issue to that their decision is final and will not reply in an exchange of our mattress. Definitely not what you’d expect when you spend thousands of dollars on something so important to everyday life.
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November 2023 by Staci Garrison
I called before I came in and spoke with Margaret. She was so helpful and friendly! Came in the store and it was great to meet her in person! Superb service!!
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October 2023 by Nate Robison
Margaret and Judd were great help and answered any questions we had. Both were very transparent and direct with pricing, policy, and deals. Felt very welcomed and not pressured to buy more than I needed. In summary I got a great deal for a great price for something I do for a third of my life (sleeping that is)
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October 2023 by Fikison Balogun
It’s been almost 2 years that I’ve had this mattress and it’s been some of the worst sleep I’ve ever had in my life. I paid over $8k for my mattress. I purchased a King size “Tempur-cool” bed with base. My original delivery and set up experience was terrible. My mattress was swapped out twice and the promised white glove service never happened. 1.5 years later after multiple pillows and a $700 mattress topper I am still having terrible sleep on this bed, with no solution in sight. The main problem that they incompetently forgot to mention is that their mattresses do not transfer heat well at all. In the dead of winter it feels like I’m sleeping in a sauna. In addition to that, this mattress refuses to break in, it is stiff as a rock. I am now looking to donate this mattress but I’m reluctant to even give it away. The entire customer service experience was horrendous. I thought Tempur-pedic was best in-class but clearly they’re losing market share for a reason. I would NEVER recommend this mattress to anyone
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September 2023 by Aimee Accetturo
Go see Margaret! She is incredible!Not only does she know her stuff, and is so professional but her sense of humor is awesome. Never had such a great retail experience. Thanks so much Margaret, we really appreciate you. :-)
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September 2023 by Mae Mendoza
I needed someone to help me find the perfect pillow. After two years of buying online and being disappointed with the results, I came to Tempur-Pedic without knowing exactly what i was looking for. Jim asked me a few questions and recommended the Breeze Pro-Lo for me. Being able to test out how the pillow felt and lie down with it for a moment showed me that he was definitely right! Tempur-Pedic products are well-known for their quality, but the advantage of buying in this store is being able to talk to the knowledgeable sales people and try out how the products feel for yourself. Jim's recommendation was perfect. My new pillow is giving me restful sleep for the first time in years.
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August 2023 by edgar longoria
Pleasure working with Margaret! No pressure and very patient with us.
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August 2023 by Roy
The experience of working with Margaret was wonderful. My wife and I visited the store twice to try out mattresses, and each times Margaret was kind, knowledgeable, and patient with our inquiries. She also spent time making sure we were aware of the various options that would best suit our needs.
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June 2023 by Matt Berger
Margaret was extremely helpful and knowledgeable in guiding me to a suitable mattress for me needs. She listened to my concerns and needs. I cannot recommend her enough!
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June 2023 by Nikhil Meka
Amazing in-store experience! We came to shop for pillows and we got to try everything before making an informed decision. The representative Margaret was so helpful, very patient with all our questions. She has so much knowledge on the products and made us choose wisely. I would recommend everyone to visit this store before doing an online purchase or mattress store.
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June 2023 by Kb. Matthew Park
Excellent customer service. I am really glad that I met Margaret who was knowledgeable, transparent, and compassionate. She went through troubles in applying for financing option with patience and care. Instead of purchasing online, I really enjoyed hands-on experiences and talking to a real person, funny and energetic.
