-
October 2023 by Connor McClain
Not worth it. The customer service is poor and sizing is really all over the place. You are going to run into sizing issues regardless of your order, just a heads up as it is not cheap for what you get.
-
October 2023 by Tom
I was having issues with my fittings and have ordered a few things and was frustrated. I went into the Black Tux ang the gentleman that helped me was amazing - excellent customer service.
-
October 2023 by Chris Spinney
Customer service is the only reason this isn't a 1 star review, but I'm guessing that's because they're used to having to fix the problems they create. The shirt was very poorly fitted, the store did not accept 2 of my credit cards and when it was time to return my rental they charge me for a late fee. Thankfully I kept my receipt but all in all a bad experience, I would not recommend using this company.
-
October 2023 by Shannon Dustin
Great experience! Love the convenience and fast service. Modern styles to choose. Everything arrived as we selected. Very fast delivery!! My son will be the best dressed at HOCO. Thank you Black Tux!
-
September 2023 by John Filicetti
Being measured and fitted for a suit was actually a good experience. I needed a suit for a wedding and didn't want to buy one at this time because it would only be worn once every 2 years. I would highly recommend The Black Tux at Nordstrom if you need to rent a suit or tux. Great selections.
-
September 2023 by Holly Kieling
Very millennial friendly suit company! Loved the ease of sending outfits to all our groomsmen from their online website. I would recommend going into a Nordstrom to try on a suit/tux to allow for proper measurement. They can make notes in their rental system to ensure you are getting an exact fit.
-
September 2023 by William Witkop
I just needed a tie to match the rest of the groomsmen. The groom picked out a $10 rental tie. After shipping, handling, and damage waiver fee, the charge for the tie was $45.
-
June 2023 by Alice Skipton
We didn't use a local showroom. Just rented online last minute for prom after realizing were too late for most other rental services and the process was A-MAZING!! Everything came quickly, the size was perfect (but we really appreciated that we could have potentially gotten a different size), and the return process was simple. All we had to do was put everything back in the bag/box and then peel off the send label to reveal the return label underneath. (Only suggestion: maybe offer more sizing guidance since we had it wrong and then only nailed it because dad and son were the same size and dad helped). The suit also looked super good. Thank you Black Tux! We would definitely use the service again and recommend it to others.
-
May 2023 by Alex M.
Had an excellent experience with The Black Tux for my wedding! The person who did my fitting was great and I felt confident going home and getting everything ordered. Even when the original suit didn’t work out when we got it, I got a whole new one shipped to my door within a few days.Only thing I would mention is that they don’t have slim fit suits (that I’m aware of) and it’s regular fit.
-
May 2023 by Zach Renner
2.5 weeks before my wedding and my order arrived... and almost nothing fits. Which is super weird considering I went into a showroom for a fitting not just once but twice. At least the jacket fits, which is the reason I went back a second time to confirm the size.The shoes are completely the wrong size and look like clown shoes. The pants are at least a size too big, maybe two and look baggy. The belt similarly is too big. I have no idea how any of this happened, since again I had someone measure me not once but twice.If you're thinking about choosing The Black Tux because it's "easy" to have you and your groomsmen match - maybe think again unless you like the idea of paying (shipping) for replacements that *might* fit, and having to consider fallback options right before the wedding. It feels sad that my fiancee has had her dress perfectly set for months and here I am scrambling for something to wear.
-
May 2023 by Ryan
Headline: the worst rental experience I've ever had. Goodwill has better product and CX.Product: terrible - avoid at all costs.The suiting is cheap. It lacked buttons on the cuff, the front pockets are fake, the shoulders were way over-padded, there was a stain on the trousers, and the button stance was so low you could see my trouser waistband above the buttoned jacket.CX: customer experience was worse than the suit (if you can believe it).$60 in fees for one day of shipping delay.A 48-hour turnaround post-event to pack and return the rented garment is unrealistic for people spending the next day with the bridal party and requiring a full day to travel home. It's just brazen disregard for customer experience, and clearly a means for the company to rake in additional revenue by gouging their customers for pure profit. To be clear, I understand and support a realistic late return fee to offset lost revenue on inventory they aren't able to rent, but more than 1/3 of the rental price is disgusting. I will endeavor to ensure no one that I know ever uses this service (if you can even call it that - their employees should be ashamed).
-
May 2023 by Zach R.
2.5 weeks before my wedding and my order arrived... and almost nothing fits. Which is super weird considering I went into a showroom for a fitting not just once but twice. At least the jacket fits, which is the reason I went back a second time to confirm the size. The shoes are completely the wrong size and look like clown shoes. The pants are at least a size too big, maybe two and look baggy. The belt similarly is too big. I have no idea how any of this happened, since again I had someone measure me not once but twice. If you're thinking about choosing The Black Tux because it's "easy" to have you and your groomsmen match - maybe think again unless you like the idea of paying (shipping) for replacements that *might* fit, and having to consider fallback options right before the wedding. It feels sad that my fiancee has had her dress perfectly set for months and here I am scrambling for something to wear.
-
March 2023 by Casino Players Report
Really great experience at the Alderwood Nordstrom getting fitted for a wedding suit. I'm just a country guy that is being forced against my will to wear a suit for a family wedding. Not really my thing. But after trying on a black tux that the awesome extremely helpful fitting lady gave me, I gotta say, I looked pretty freakin good. And on top of that I got the wife approval too (very important guys). I would recommend filling out the body info on their website before walking in for the fitting. Seriously it took all of 30 minutes to get fitted.
-
March 2023 by Ben Lang
DON'T USE THIS COMPANY! I ordered a tuxedo. It was supposed to get to me 3 days before the wedding and I paid for expedited shipping but now its getting here the day after the wedding.
-
January 2023 by Casey Wood
I was able to secure a last minute appointment online for a fitting at Nordstroms. They were knowledgeable and helpful with fit and style. Pricing was comparable to other rental outfits, only up charging for expedited service. It was very convenient that the process was through delivery! And to return just drop off at UPS. Overall a good experience