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February 2024 by Brooke Alyssa
Reserved a 15’ truck and instead they charged us for a 17’ truck. No offer to make anything right. Shady, shady place. Never using U-Haul again.
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February 2024 by Ramiro
The truck I rented ended up getting stolen here in Lynnwood over night. I filed a police report and let Uhaul know what happened. Uhaul told me that I would have to wait until they got their truck back before they would issue my refund. Fast forward 3 weeks and I’m getting charged $500 and another $400 for a promissory note I had attached to my contract. It’s been a lot lately with everything that happened and then this to top it off. Uhaul did apologize and told me it was an error on there end.
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February 2024 by Michelle Seratte
I have storage at this location. They are great in that area. What bothers me is they park their trucks in the only spots for customers to park (on the side closest to 99, and loading/unloading area). Very inconvenient.
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February 2024 by Merdad
Heavy is helpful, friendly and hard working. He helped us to tow our Honda on the tow dolly, great person fantastic personality
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February 2024 by Allen Oakley
The ONLY store to rent your U-Haul. Fast and efficient. He opened the store prior to posted time! Really should be 6 stars!!
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February 2024 by CatsEyeSociety
This is the place to rent and return. Very friendly and helpful staff. Count be happier!
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January 2024 by Tommy Nguyen
William (either the owner or the manager) of this facility was extremely professional and the customer service was down right awesome. Called the day before to let us know that the 26’ truck wasn’t available due to the previous renter keeping it longer than reserved. Went out of his way to call several stores to see if it was available and none were. He gave us the option of the 20’ (which we took because we needed to move out). He even gave us a $50 discount for the inconvenience. Our drop off time was an hour before closing and he called and said it was ok if we wanted to keep the truck overnight and not have to rush if we wanted for no extra fees since no one else needed our truck. What a great place to rent, if and when we need another uhaul I will be sure to bring my business there! Absolutely the best! Cheers!!
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December 2023 by Aklilu Shifaw
Excellent customer service, fast and friendly!
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November 2023 by Hannah Scott
Absolutely the best service. I’ve been here 4 times in the past few weeks getting ready to move. The manager helped me, not sure her name, but she was so kind, and helped me load all my things in my car. Above and beyond service, if I wasn’t moving out of state I would only use them in the future!
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November 2023 by Surmeet Kaur
My uhaul location was changed in last minute. Selma was very nice and made the procedure smooth. Very good customer service
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October 2023 by Patrick Miller
Ordered moving supplies online for same day delivery. I was charged a $30 delivery fee and the material was never delivered with a message stating my home was inaccessible. I live in a neighborhood. There’s zero possibility of my home being inaccessible. My available options are now to drive and pick up the order or reschedule the delivery for an additional fee. Despite the website listing this store being open it appears to be impossible to get anyone on the phone and the “Roadie” app uhaul uses for delivery is garbage. There is supposed to be text communication with order status. Instead my order was picked up and an hour later listed as undeliverable
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October 2023 by Dominic Benedetto
I'm a household mover and have been to around 200 U-Hauls. This one is defiantly one of the best. The level of service is always top-tier. Unlike almost every other U-Haul, the employees here actually know what they're doing. 5 Stars.
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October 2023 by ERA RRR
Made a reservation for a hitch installation. When I arrived they said they didn’t have a hitch guy and they didn’t even carry the parts. They scheduled me somewhere else and when I asked for a confirmation and the address of the new place they told me to just Google it. Extremely unprofessional. Made me miss a day of work and waste my time.
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September 2023 by Lynn Rodriguez
My name is Lynn Rodriguez and I would like to share my experience with u-haul. I ordered a 26 foot truck because I had to make a move across country. I had gone into this location several times to confirm my reservation and each time I went I was greeted by a gentleman named William. Let me tell you all, if William ran every U-haul life would be grand!! He is an amazing human being and I wish he worked with me. The day came to pick up the truck and my husband and I waited and waited no luck no truck. I was tired and not in such a great mood, yet William did everything humanly possible to locate our truck. Long story made short we got our truck a couple days late, not due to the stores fault but the customers inability to communicate he wasn’t turning in the truck. William contacted every store in our location and found us a truck. Most would say that is his job right? Well I know with all my heart this man moved heaven and earth to take care of us and for that I am eternally grateful! Thank you William. God bless you Lynn
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September 2023 by Vannak Pok
Great experience and excellent customer service on a Saturday morning. Was greeted right away, and the owner assisted me with my trailer hook up. Everything went smoothly from the point of pick up to drop off. Will absolutely rent from again.
