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February 2024 by Jane Honda
Convenient location. Tight parking space. Staff is nice.
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November 2023 by Desiko Setiawan
Amazing staffs.. !!! ???
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March 2023 by Sarah-Marie R. Boerner Albertson
Great service. We're really helpful in helping me navigate closing out my late father's estate.
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June 2022 by Adam T.
THESE FOLKS ARE ABSOLUTELY OUTSTANDING! I agree with the gentleman that was the first to review this location. I have a small business as well and I just moved into the area. The move made this my new bank and so far I'm very impressed. Every person I've spoken to in here has been extra nice and very helpful. I'm pretty busy and I try very hard to not be late but I always end up behind. I needed to get a check into an acct so I called them and said I'm a few minutes behind. She was waiting at the door after close! She grabbed my check with a smile! And that wasn't the only time. What other bank would do that?? I've been with this bank for years and they go above and beyond every chance they get. I just had to let you all know. Hope this helps.
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June 2022 by Samuel D
Can’t talk to anyone on the phone. Tried pressing “2” to speak with someone during business hours and got in an automated loop repeating the same menu. This bank’s app is pretty limited as it is and is missing modern features and functionality like a chat window. Please improve these things!
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March 2022 by Katie S.
I usually bank at the location in Kent and I have had terrific help from them. I've been a customer for years and I have always felt appreciated by my bank. One day while I was in lynnwood I stopped at this location to get some things done for my parents and get some change for their business. I had some questions so I had to wait for the assistant manager. After a long wait, the assistant manager finally was free to help me. She didn't apologize for the wait and she seemed hassled that I was wasting her time. Her answers were short and she kept tapping her nails. I love my local bank in Kent so I was surprised there was such a difference between the two banks. If you are looking for a friendly local bank I do not recommend this one.
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February 2022 by Evelyn Ramos
Very good restaurant and the people are great hardly recommended.
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October 2021 by Angelos Drakon
Came in to talk about my account and Umpqua gave all my checking account money to the state because they "couldn't get ahold of me"... What?! The staff was extremely UNhelpful. When I ask how can I get it back he said "I don't know, the state has it." I've been with Umpqua since they aquired Sterling Savings. I'll never come back and take my checking and savings elsewhere. Don't trust Umpqua with your money, it will quite literally disappear.
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April 2021 by Lynnwood Auto LATS
Always friendly and gets the job done right :)
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April 2020 by James L.
Worst customer experience ever. My CD was mature but due to covid it slipped my mind. On day 11 out of the 10 days they give you they took 200$ out of my CD for "holding onto my money " instead of doing the right thing when everyone is out of work and no income coming in they should have waved the fee. But no one cared so here I am leaving you a bad review. You could have rolled it into my checking account or my savings. Instead I closed all my accounts and still no one from corporate has gotten back to me.
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November 2019 by Dennis Yudich
Extremely friendly staff. BEAUTIFUL bank as well!
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April 2019 by Ellen R.
My dad uses to have an account here and when I was dealing with his affairs the staff here were very nice and helpful. They notarized documents and were very easy to work with. The Vancouver, WA staff were also very nice. He had box there and the banker was very kind when I walked in after a long drive to Vancouver.
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December 2018 by Judson B.
We have had amazing service with this bank. We moved our business from another bank in town and they have bent over backwards to accommodate the way we do business. Often, big businesses get the royal treatment, but small businesses get slapped with fees. This bank treats our small business like a large business, and the personalized customer service is extraordinary! As a result, I also moved over accounts for a non profit we run and many friends who run small businesses have joined up also. If you want the best help for your business, ask for Jerrod and tell him Judson sent ya.
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August 2018 by J M
Called in and told them their everett branch was closed and needed to do a wire to close on a property, and that I'd be there just before 5. Was there with minutes to spare and they already had doors locked, wouldn't help. Now restructuring closing documents and travel plans to come back. Internet said everett store was open, they're not
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July 2018 by Pedro Garcia
Stay away from this branch AWFUL tellers and awful service. Dont use their atm because a simple deposit will have the security and tellers questioning why you were trying to tamper with their safe. Apparently you can open their safe by using the atm.
