Value Village, a Savers brand, is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Their Rethink Reuse® business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. They also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help supports their vital community programs and services. The brand operates over 300 locations and has 20,000 employees. Customers have mixed experiences at Value Village. Some enjoy the Halloween decorations and the variety of items, though note that high-end merchandise is not commonly found. There have been reports of employees asking customers, particularly women in their 40s, about senior discounts, which some find inappropriate. However, many customers appreciate the friendly and helpful staff, such as Rita, Ava, and Rick. While the lack of changing rooms can be inconvenient, the "exchange only within 14 days" policy is seen as reasonable. The store has adapted well to the pandemic, with a more organized layout and a focus on customer service. Overall, Value Village remains a decent option for thrift shopping, with prices that are comparable to other discount retailers.
