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October 2023 by Dale Burks
I love this company and it’s employees. That’s why I spend so much money here.The shoes are a no-brainer: folks gotta have ‘em. But the clothes are also off the chart.And the other day my son says let’s go to Vans and build a board. And the guy who built the board said - wanna try something new and smooth?We did, and the board is top shelf.So get yourself over to Vans. Everyone needs a pair of slip ons or two.
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October 2023 by Sara Culp
Helpful staff. They quickly and efficiently helped us find what we needed and made great recommendations.
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June 2023 by Bree Jenn
I placed an order online, I called in to see if they could fulfill the order same day. I spoke with Mimi and she placed me on hold for a long period of time. Waiting and waiting, another person answered and said they could see my order in the system but did not feel like processing the order until the next day at 8am, since it was an hour before closing. I called two other official local vans stores, and they kindly said that it was easy to process the order, since they could see the order in the system, they didn’t understand why my order wasn’t being processed by the employees of alderwood mall. Would have just been easier to walk in to the store, why even bother with online ordering when employees are being so rude and refusing to simply walk to the back and pick out the shoes. Disappointing after being a loyal Vans customer for years.
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April 2023 by Jessica M.
Went in for an exchange and everyone was pretty ok. Not nice but not a bad experience until I got to the register. I went to return the shoes but there was a a deal for buying one shoe and getting another pair 50 percent off ( which was actually supposed to be a shoe already on sale). Got to the register and asked if we can return and got the other two pair separately so I can get the promotion. She condescendingly tells me that I can do that on one transaction and continues by saying "that's what an exchange is". The cashier was a middle aged women, a little overweight a bunch of jewelry in and big lashes ( just a description to stay clear) . It was honestly pretty rude considering that she could've said that I could've done it on one transaction but she didn't have to be so condescending about it. I've worked retail before and you honestly don't have to say much if you're having a bad day.
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March 2023 by A. B.
I just had such a pleasant experience calling the vans' store at Alderwood Mall. I called inquiring about a pair of shoes that is in high demand and Nova answered the phone and promptly checked the stock that they had available in store and quickly and agreeably put the pair of shoes on hold for me until I could pick them up tomorrow. I'm so happy with this store's customer service! As a potential customer, I wasn't farmed out to a answering service. I actually spoke to a employee (Nova) that took the time to help me. I am so happy I definitely will be a returning customer for sure.
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March 2023 by Pedro Lucas Ribeiro Moreno
Friendly staff, variety of shoe styles and great deals.
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November 2022 by Seth Ivers
Vans was ok, inventory was low...I love All-a-board skate shop.
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November 2022 by George Alderette
Thinks T shirts like I like them and the prices are incredible!
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November 2022 by Daniel Hanson
Classic Vans store, all the great shoe and clothing options here.
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December 2021 by Lucas Harvey
Good selection, fun staff. This is the storefront inside the mall.
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December 2021 by Karthick Gunasekaran
Manager was rude and lacks knowledge of any. The staff don’t respond well for questions. Don’t recommend this store.
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November 2021 by Rick Behl
PLZ DNT GO VANS IM REGULAR CUSTOMER VANS YESTERDAY IM GOING VANS STAFF BEHAVIOR VERY BAD I DNT GO AGAIN VANS THE STAFF MEMBERS BOY & GIRL SO RUDE IM BUY SO MANY SHOES TRACK SUITS BT THIS TIME THE STAFF BEHAVIOR VERY RUDE IM RECOMMEND PLZ DNT GO VANS THE STAFF TOLD ME LAST TIME GIVE ME 20% DISCOUNT BT DNST GIVE ANY DISCOUNT I DNT BELIEVE VANS SO PLZ DNT GO TO THE VANS THANK U SO MUCH
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November 2021 by Shana McGowan
Fun store a lot of variety.
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September 2021 by Me Tomo
Was looking for ultrarange in size 11. They had exactly what was looking for. Very happy!
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August 2021 by Jennifer Buchanan
Always a great experience. They didn't have the size I needed in the shoe I wanted so they made it happen at a store that's actually closer to me.
