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July 2024 by Venkata S Vanjari
“The manager’s behavior was incredibly rude, as they prevented the customer from speaking to a representative about service options. The manager, Mike Bybee, acted unprofessionally and even seemed close to physically pushing me out of the store. Unfortunately, this is the second time I’ve encountered such an experience at this particular store.” ?
He doesn't even know what services they provide. This is really shame...
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July 2024 by Alexis Jimenez
As a brand new customer, I was shocked to hear associates cursing and have a terrible attitude for simply doing their job.
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July 2024 by Daigo Blader
Poor quality wifi service+horrible staff they are all ignorant and stink
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July 2024 by Stephen “Biggs” Adams
I recently lost my home due to a fire, and the folx here helped me to understand my best options and disconnected my services for me with little to no effort on my part.
Two weeks later, we have a new place and they were just as easy to work with in setting up new service there.
They were kind, funny, and efficient -what more could you want?
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July 2024 by Roz Deede
Tristan Adams was outstanding, patient, compassionate, knowledgeable, very professional, friendly and kind assisting a senior lady. This gentleman deserves accolades from management for excellence in customer service and would like management to reward him with a free lunch!
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July 2024 by Matt C
Originally had a lot of problem but it was resolved. Thank you
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July 2024 by sumeet sharma
Xfinity is by far the only ISP I have come across that caps broadband Data and raises prices at the same time. Therefore, I said Bye bye to them.
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July 2024 by Kizzie Jones
Representative Troy was helpful and polite. Easy to work with.
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June 2024 by ALEXIS Pearl
Always help with anything and gets it resolved in the same day! Maybe not the same hour but that's okay!
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June 2024 by Fehren Sereneti
People are constantly smoking outside their doors.
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May 2024 by vicki sears
Service here absolutely stinks! You should be paying us to handle our billing, get a different automated system! The one you have should have been one of the first to be extinct dinosaurs, just awful.
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May 2024 by Jonny Flash (SRT MAFIA)
Speeds are average at best to the posted advertisement. But competition is pretty much none existent. At least they have an easy payment system, consistent promotional opportunities, and their services reach into multiple cities. Plus the software is always up to date. Not the best customer service or speeds, and waiting in line is FOREVER but what other choice is there to compare.
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May 2024 by Nick Suryan
Terrible service and no solutions, great job for your longtime customers Xfinity. Between WiFi service issues that can’t be solved and the added fees that boost your bill for nothing I really don’t understand how the company can justify its business model. In person service was worse than trying to speak with someone at their 800 number.
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April 2024 by Chris V.
Worst customer service ever. Xfinity has messed up my account several times (which I closed months ago) and they keep sending me to collections for THEIR mistake. The store is full of people waiting to be helped and employees doing nothing. 0 stars
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April 2024 by Chris Falcone
Just making xfinity aware that they now assume all liability. Including but not limited to property damage or injury. I have created numerous tickets for a low line and they were closed within seconds by xfinity and no technician ever arrived on site. Yes that’s my wife in the picture who Can touch the line just off our driveway.
