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April 2024 by Chris V.
Worst customer service ever. Xfinity has messed up my account several times (which I closed months ago) and they keep sending me to collections for THEIR mistake. The store is full of people waiting to be helped and employees doing nothing. 0 stars
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February 2024 by Valerie Blesener
Was surprised that they really don't do technical help anymore, but my issue was successfully taken care of
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February 2024 by Marc Cohen
Horrible rude service. Did not honor appointment. Dreadful company.
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February 2024 by Paulino Quevedo
I had to wait over one hour to get help, just picking up a cable box.
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February 2024 by Nahid Khodayari
Answered my question!
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February 2024 by Chris Wright
Best customer service representative I've ever worked with in a store, I forgot his name but he helped me out with getting my phone plan and home internet setup into one bill
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February 2024 by Arkan Akna
Great service
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February 2024 by Evan Butterfield
Haven't had internet for 3 weeks, going on 4. Line in the ground needs repair at no fault of mine. Still waiting on permits for work that's all to be done on private property. Clowns.
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February 2024 by Marc C.
I needed to return my old internet gateway, and to pick up a new TV remote. I had been assured in a Comcast chat that the store would have the new remote that I needed. So I made an appointment at this store's website. Of course, I could not contact the store directly to confirm that they had the part I needed because Comcast does not provide phone numbers for its local stores. If you want to find out anything about your local store, you have to go to the store. And wait. And wait some more. But because I had made an appointment, I felt certain that I would get prompt service. I arrived on time, and checked in at the counter, and was told to take a seat. "But I have an appointment," I said. "Just take a seat and someone will be right with you," I was told. While I waited, I received a text from Comcast saying that my appointment had been cancelled. So I rushed to the check-in desk to see what had happened. "Don't worry about it," I was told. "That just means that you've checked in. Just wait and someone will be right with you." I asked the receptionist what good it was to make an appointment if you just had to sit and wait. "It means you don't have to wait for an hour," he said. While I waited I watched several other waiting customers just give up and leave. I heard one of them say "I guess I'll come back tomorrow, I've got to get back to work." After I had waited for a full 45 minutes, I approached the receptionist again. "Look," I said, "I just need to return this gateway and get a new remote. How hard can that be?" "Oh," he said, "I can give you a new remote." (Why he didn't think to do that when I first came in is anybody's guess.) He proceeded to pick one up from a nearby parts bin. Unfortunately, it was not the model that I had requested. (I had explained the purpose of my visit in full on the online form I used to make my appointment, telling them exactly which model of remote I needed, but it was clear that no one from the store ever read it.) I told the receptionist that the remote he offered me was not the one I had requested, and that it would not work with my system. "Well, that's the only one we've got," he said. So, counting the driving time to and from the store, that was over an hour utterly wasted. Is there any wonder why Comcast is the most hated company in the country?
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February 2024 by Barb Osborne
Great service!! Very quick.
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January 2024 by Cheryl Morningstar
In and out in 5 minutes to exchange equipment. Was great customer service!
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December 2023 by Cindy K.
I went there tonight as it said they closed at 7pm so I thought I had time to get there from the Lynnwood park and ride as I take the bus to and from work and showed up at 6:10pm to see that the gate was down and it was closed. Was super frustrated cuz all I needed was a SIM card and I use my phone for work and I felt bad for the one of the employees who just happened to exit the store and asked what I needed. He told me to come back a different day before 6pm or come back like next week and I told him I needed my cell phone as I use it for work a lot at the hospital and told me I could go to the Northgate location but I didn't feel like going after work, as I'd still have to catch the bus from Northgate to get back to Lynnwood as I'd prefer to just get in my car and go. I know he doesn't make the rules about the hours they are opened and I just had a long day at work to be told I needed to come back. This was one straw that made me like them less :-(
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December 2023 by Seattlefamily 2.
The momentum you walk in they're talking to you like you don't belong there. Just for them to block unwanted caller's is a problem, the only thing is get a new number. I will definitely not recommend them.
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December 2023 by Kathy V.
I visited the Alderwood area store, Steven Bambic could see that I was frustrated and came to my rescue. Steven Babic was freaking amazing and should be teaching all Xfinity new hires customer service as he was able to resolve everything that happened in the past week with my Diamond Account. This is how it all started: * I stopped by the Xfinity store in Northgate to pick up a modem, that later found out it was inoperable. * 1st customer service representatives overseas unable to resolve how to get the new modem working * 2nd customer service representative overseas on call for 59 min he finally gave up and stated he was sending a technician that I did not request. * 3rd customer service representative overseas call to see if all was resolved, NO it was not. * 1 technician visit my home he was the only one to resolve connectivity issues and was both kind, polite and very knowledgably. Thank goodness he had an extra workable modem in his truck. Then after all those phone calls with nothing resolved until the tech showed up here was a charge for $110 on my account for the technician visit that I never asked for. I guess the CSR overseas felt after 59 mins wasting my time with him and still unable to resolve the issue for internet and TV, due to an unusable modem from the store, that I should be charged $110 for a technician that I did not request. Steven and his manager Dan Burton were amazing resolved my issue. Thanks
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December 2023 by Michelle C.
While returning a modem when they first open at the Edmonds store. The greeting was okay. As the guy who took the modem, he refused to give me a receipt. He told me that I should be getting either a text or an email, never received neither one. He demanded for me to give him a review because "his job depends on the review he receives. Well, here is your review!!! You lied to me about receiving a text or an email!!!! I had to call customer service to get a ticket number for the receipt I should have received. WHEN A CUSTOMER ASK FOR A RECEIPT, GIVE IT!!!!!!!
