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December 2023 by Atomic Dawg
Great help
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November 2023 by Laura Hoynes
If I could give this location 10 stars, I would! Michelle, the manager, along with every other employee went above and beyond! I went in to get some coolant. I wasn't sure which color, so they looked through my car manual with me to cross-check their system, came out and listened to my car, suggested a few reasons why my car had a tick, and narrowed it down until we came across the problem, and spent time fixing it. By far the only people who have given me a straight answer, no upselling, or guilt/pressure to buy anything, no lying about what was wrong.Hands down my go-to Autozone!Superior customer service!
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November 2023 by Frederick Clanahan
I’ve always found what I was looking for every time I’ve visited this location. Employees are knowledgeable and helpful. Store is clean and organized.
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November 2023 by Lisa Hunter
Michelle the manager went above and beyond to help me! Excellent customer service! Thankyou so much!
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October 2023 by Sommer White
Went in after 3 shops say they couldn’t change my headlights. Mychelle the manager not only refunded for my bulbs she came out and changed them, Hunter the other worker came to help no questions asked.Great customer service from them!
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October 2023 by Jeannette Brown
I work at a local jiffy lube and have been dealing with AutoZone for a little while now if you are calling them to ask about parts and or stock they cannot give you an accurate description even if you ask them to check they will lie to you and then charge you when you show up in the store very displeased it is now the third AutoZone that has done this in this area I will not be returning
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October 2023 by Danielle Newcomer
Terek was fantastic! Knowledgeable, helpful and friendly. He installed my wipers and got my darn key fob open ( I tried and was unsuccessful) and replaced my battery. Top notch way to represent Auto Zone and get my truck “into the zone”
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August 2023 by Chris Francisco
Mychelle from Auto Zone turned my stressful into a comforting experience. She went over and above with customer service by helping me diagnose the problem with my F-150 and resolve it using the most efficient and cost effective method possible. I have never experienced such great customer service at an auto zone before. You can tell that is the vibe at the Maple Valley auto zone because the employees Mychelle manages act the same way. Thank you Mychelle.
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August 2023 by Honey Ty
If I could give 100 stars to the store manager Michelle, I would, most definitely !!!! SHE, hands down ... has the best customer service I have ever experienced ( that's rare in these day's ) . She was knowledgeable and , honestly , .... Sheput the guys to shame ( sorry guy's) . She went above and beyond to help us . I am so glad , I trusted her judgement and knowledge in regards to my car.She, truly has a gift with cars & knew what she was talking about ! THANK YOU soooo, much! Her pay should be raised . REAL TALK.
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July 2023 by Alton Biggins
Visited the store and received the best customer service ever with Michelle and Poly, they went above and beyond my expectations. Michelle called out of state stores to help with a battery issue, she handled the situation great, wonderful manager and teamwork. Ask them when visiting, if you want to best customer service.
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July 2023 by Cari McK
Mychelle, the store manager, was great at helping me return an item purchased online. There was a discrepancy in the price, the store price was cheaper than online. But she made sure I was refunded the correct amount! Thank you for the great customer service, Mychelle!
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June 2023 by Brian Roney
I really liked the guy who helped me. His name is Bret. He’s Hard worker and very knowledgeable. He helped me find white lithium grease, spark plugs, and some prop wash. I would recommend this store and Bret.Jahames?
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May 2023 by kathleen zyskowski
The woman who answered the phone May 22, 2023 at 10:15 was extremely rude! My son gave her the exact part name for the make/model/year of his car and she said “I’ve never heard of that part! We don’t have it!” and immediately hung up the phone! She shouldn’t be working in customer service. Maybe she should find employment flushing out sewer lines. O’Reilly’s had the part and were very friendly.
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May 2023 by Matthew Chase
It wasn’t so much that they didn’t have my part because that’s understandable. But the person who answered my call on 5/22/23 at around 10:20 am was really rude and had no idea what an idler pulley was. She said “I don’t what that is I’ve never heard it called that before.” Then she promptly hung up after they said they didn’t have it for my car. Very rude and very unprofessional. I never treat people in customer service badly, so it wasn’t for my end, not to mention I didn’t have a chance to do so, not that I would have anyway.
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May 2023 by Stefan Kim
Ryn and Zack are fantastic!These two recently went out of their way to ensure I not only got the parts I needed, but also helped me make sure the parts were installed correctly. Grateful for their assistance and very impressed by the level customer service I received!
