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February 2024 by olin rich
Did not actually have the medication that they had me waiting for. Took two hours to send the prescription to another pharmacy in which I was not able to pick it up till the next day. Never send a prescription to them.
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February 2024 by Messi Leo
Friendly staff, meds filled on time. Cannot complain, thank you!
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January 2024 by Linda H.
Maybe the pharmacy isn't so great, but the store rocks! I saw some icky reviews and was surprised. This store is always clean, the help is prompt and the sale aisle is worth the trip to the store. This is one of my favorite drug stores.
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December 2023 by Amm Enos
All the pharmacist were super rude and never help for anything. When waiting at counter was ignored and recived no services while waiting for help over ten mintues and they told me that they never saw me, and there was a line behind me.
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December 2023 by Michelle Vanderwal
I had an interaction with a lady in the pharmacy today Nov 27th,2023 at 1:29pm and was turned away due to the closing hours for lunch being 1:30-2pmThe gentlemen was ready to help me and offer assistance since I was in line. However the lady belted outed rudely “we are closed, we are closed”I walked away realizing seconds later it was 1:29pm and not 1:30pm and turned around to tell her that it was 1:29pm which she agreed but still would not help me and I told her she was rude! Very very rude. She did not care and held her phone up to me and says “now it’s 1:30” and I left.I will not continue to use this pharmacy anymore. It has been my go to pharmacy for 7 years. But no more. Terrible customer service. Terrible.
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December 2023 by Kevin L.
I've been using this pharmacy here in Maple Valley for years and has always been great but over the last year they have just fallen off a cliff. I've had experiences where I get a text saying my prescription refill is ready only to show up and it's not and/or the wrong prescription. Last time I was here I was talking with one of the techs giving here my information and she starts looking for my prescription and suddenly turns to me and said "You'll have to come back after lunch". She was in the middle of the transaction! Wtf? Now I am here sitting waiting for my wife's prescription that they said would be ready and now they are saying a couple of hours. I'm done with this place.
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November 2023 by Michelle V.
I had an interaction with a lady in the pharmacy today Nov 27th,2023 at 1:29pm and was turned away due to the closing hours for lunch being 1:30-2pm The gentlemen was ready to help me and offer assistance since I was in line. However the lady belted outed rudely "we are closed, we are closed" I walked away realizing seconds later it was 1:29pm and not 1:30pm and turned around to tell her that it was 1:29pm which she agreed but still would not help me and I told her she was rude! Very very rude. She did not care and held her phone up to me and says "now it's 1:30" and I left. I will not continue to use this pharmacy Terrible customer service. Terrible.
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November 2023 by Wade Samford
I just had back to back negative experiences with the pharmacy. I walked in Wednesday to make appointments for my family to get flu shots and covid boosters. After waiting a few minutes, someone finally came to the windows to help me. They were flippant, and said they couldn't help me as they 'don't have access' to the schedule and that I would have to make an appointment online. OK, no big deal. I did so, although the website gave me trouble uploading my insurance information. We went at the scheduled time. I waited for ~15 minutes with hardly any acknowledgement. Finally, someone came and told me they had a problem with their refrigerator and that they weren't sure which vaccines were still good. Would I like to reschedule? Absolutely not!!Why 2 stars instead of 1? We have had other positive experiences at this location, such as getting passport photos. They also carry a good selection of 'local' products. I would not trust or recommend using the pharmacy.
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November 2023 by Lorrie Hargett
The doctor yesterday before noon had a prescription called in before noon yesterday went in today to the BARTELS prescription wasn’t ready told me it would be a hour wait, after I finally got my antibiotics I asked pharmacist how can I get two doses in today? She said I couldn’t and that’s just the way it is. I’m so fed up with this. I’ve been going to BARTELS since I was a kid and I’m totally done it’s ridiculous and I thought she was very rude.
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October 2023 by Carrie A.
I was completely out of an ADHD medication which I had received a few texts about earlier in the week. Out of stock. The Pharmacy clerk had ordered on Friday the 13th...still out of stock. I called 10/19 because I had not received a text in a while and needed to refill this. Pharmacist answered the phone and said they never received my Order, and he would fax a request... Felt a bit confused by this because hey, why would you be ordering meds for me on a med Order you have not received????. I got lucky and reached someone at my Provider's Office at 4:45 pm who assured me that the Order had been faxed on 10/13. I attempted to call back the Bartell's (in Maple Valley) and was put on hold for over 5 minutes. So, I just decided to go into the Pharmacy as I usually do when nobody answers the phone or terminal hold. I could not speak with the Pharmacist who was too busy on another line. I asked one of the clerks to please check another Bartell's which have the med, and I would drive there. Luckily, even though the Bartell's in Maple Valley could not get this medication for me after 6 days, she found another Bartell's in Kent which had this medication. I was told by the clerk that the Order would be "in their system" so I could get it in Kent without a problem. I thanked her and went to Kent. Unfortunately, that was not true. Because the prescribed medication was being Ordered by the Maple Valley Bartell's, it did not show up in the Kent Bartell's. I was livid with the runaround and poor communication: asking me to do a wild goose chase for an Order they already had....Ordering and re-ordering a medication when other stores had it....and not showing the Order in the Kent Bartell's. I was very upset when I spoke with the Pharmacist at Maple Valley and called him a liar. He denied he lied. Ok, maybe he did not lie...however, he did not notice the prescription which was sent 6 days before? And honestly, I usually, just laugh off the craziness, poor follow through, and difficulty with communication. He switched all my Orders to the Kent Bartell's. So, after 23 years of going to this Maple Valley Bartell's, I have been switched. Hopefully, I will receive better service at the new location. One more thing...any time a got a new prescription (son's wisdom teeth removed with antibiotics and pain med Order), I attempt to call first. Unfortunately, I had to again go the the Maple Valley Bartell's in person because nobody was picking up phone calls after my son's surgery in July. My son's medications, of course, had not been filled. Then they tell you an hour wait. How inconvenient for the customer. How ridiculous. This is the only Pharmacy that receives an Order but does not actually fill it until you show up. Ridiculous! And when you do come to pick up a prescription, they stare at the computer screen or disappear behind the med holder for 5 minutes or more. Hope the other Bartell's is better. The less you need this service, the better!
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October 2023 by Lucie L.
It's unfortunate that I have to keep coming to this location. The people working in the front are amazing but there always seems to be issues with the pharmacy. They close the drive thru random hours and they never answer the phone. The workers have been friendly for the most part but i was helped by a lady named Merita today and she was the worst. I get it... you have bad days and life happens but you shouldn't be rude to your customers who just want to make a quick pick up. She was super rude and its very upsetting having been treated like that.
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September 2023 by Ian T
I was incredibly disappointed by the lack of professionalism and respect I experienced when trying to reach the pharmacy. After waiting over ten minutes on hold, I was finally taken off hold, only to be hung up on without any explanation. This type of behavior is not only unprofessional but also reflects a complete disregard for customers' time and needs.Even when I tried to call back, I was informed that the pharmacy was closed. It's beyond belief that a business would not have a proper after-hours message or at least inform customers about their operating hours. This level of service needs to be revised, making me question the staff's competence and the management's commitment to customer satisfaction.I took the extra step of contacting the store and asking to speak to a manager, hoping to address the issue and provide feedback directly. Unfortunately, my experience didn't improve. The same lack of consideration continued, and I felt even more frustrated and disappointed.As a customer, I expect basic courtesy and professionalism when dealing with any business, especially one that involves my health and well-being. I have no choice but to question whether this pharmacy values its customers or if this treatment is the norm.My experience has left me contemplating whether I should take my business elsewhere. How a business treats its customers speaks volumes about its priorities, and at this point, I am thoroughly unimpressed.I am hopeful that my feedback will serve as a wake-up call for managing this pharmacy. Improvements are necessary not only for my benefit but for the benefit of all customers who deserve respect and efficient service. Should there be one, my next interaction will be more positive and respectful.If I could give no stars, I would in a heartbeat.Update: I tried contacting them by Twitter DM, but in order to do taut you have have the stupid little $8 checkmark and I won’t be paying for that, so I can’t contact them directly via Twitter like the owner said to in his response. Unfreakingbelievable that a company would make anybody jump through hoops just to contact them. What a total joke. Now I think even less of the company. Good riddance.
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August 2023 by Noah T.
I was incredibly disappointed by the lack of professionalism and respect I experienced when trying to reach the pharmacy. After waiting over ten minutes on hold, I was finally taken off hold, only to be hung up on without any explanation. This type of behavior is not only unprofessional but also reflects a complete disregard for customers' time and needs. Even when I tried to call back, I was informed that the pharmacy was closed. It's beyond belief that a business would not have a proper after-hours message or at least inform customers about their operating hours. This level of service needs to be revised, making me question the staff's competence and the management's commitment to customer satisfaction. I took the extra step of contacting the store and asking to speak to a manager, hoping to address the issue and provide feedback directly. Unfortunately, my experience didn't improve. The same lack of consideration continued, and I felt even more frustrated and disappointed. As a customer, I expect basic courtesy and professionalism when dealing with any business, especially one that involves my health and well-being. I have no choice but to question whether this pharmacy values its customers or if this treatment is the norm. My experience has left me contemplating whether I should take my business elsewhere. How a business treats its customers speaks volumes about its priorities, and at this point, I am thoroughly unimpressed. I am hopeful that my feedback will serve as a wake-up call for managing this pharmacy. Improvements are necessary not only for my benefit but for the benefit of all customers who deserve respect and efficient service. Should there be one, my next interaction will be more positive and respectful. If I could give no stars, I would in a heartbeat.
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August 2023 by Lisa A.
To say that I am disappointed in this pharmacy that we have been using for 18 years is an understatement!! I would give this multiple negative stars, if that was an option! We used to love this pharmacy and the people that worked there. They really seemed to care about you, and never once had a problem getting refills or experienced rude customer service! The people that now work there are some of the rudest people I have ever encountered! The phone service is the ABSOLUTE worst at best and you can never get through! It takes forever to get refills or new prescriptions filled. One time in particular, after trying in vain for days to get a refill, I actually got through and was immediately put on hold. After being on hold for 20 minutes, out of curiosity and by now really needing my medication, I decided to stay on hold and drive to the pharmacy . I patiently waited in line, unfortunately observing rude customer service over and over! When it was my turn I told the person that I had been waiting on the phone for 35 minutes and showed her that I was STILL on hold. She VERY RUDELY asked me if I wanted to continue to hold or if I wanted her to help me.......... each person behind that pharmacy counter acts and looks like they hate it there, and do absolutely nothing to make you feel any differently! The employees are rude and abrasive! Since last week I have been trying once again to get a refill with absolutely no luck. Once again, after going to the store (I figured I couldn't possibly have another horrible experience, boy was I ever wrong) I again was treated like garbage, I decided to finally change pharmacies! I now just received a call from Walgreens saying after trying MULTIPLE times to get through to Bartell's and failing to get through that the easiest thing to do is to call my doctor and have the prescription sent to them. They also have unfortunately heard from many many many people in the community the same things I have experienced! Once upon a time, Bartels was a great store with great products, had great sale items and wonderful employees!! What a complete shame the way it now is! People should avoid this store at all costs!!! Upon reading all of the horrible reviews, you would think someone at this Bartell's would do something, anything to help the customers or make some changes!!!!
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August 2023 by Sharon Lambert
Very long waits, not friendly at all, very rude. Waited to pick up prescription was told come back in at least an hour. No organization and they really do not care less. Not a fan...