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February 2024 by Caleb T
Dominick and their associate dima are very helpful and knowledgeable.
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May 2023 by Sarah Roark
This bank will report you to Washington State Department of Social and Health Services if you share an account with an older parent.
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May 2023 by Sarah R
This bank will report you to Washington State Department of Social and Health Services if you share an account with an older parent.
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February 2023 by Deane Doyle
Very professional and always helpful
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October 2022 by Julius F
Jacob and Jasmine are great. Called the branch explaining I might’ve accidentally deposited an extra sum, they said they’d check their till and call me back they got back to me immediately, we’re friendly and exemplified great customer service!
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July 2022 by Glenn Cunningham
Helpful, kind and patient service, convenient location
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June 2022 by Vicki Cunningham
Helpful, kind and patient service, convenient location
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December 2021 by Andy Walters
Horrible Customer service .
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August 2021 by Nikolai Jelinek
In person they are useless, over the phone has been so frustrating and unhelpful. They can do nothing but refer you to the 1-800 help line. Led me to close my account with them and go somewhere else.
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July 2021 by Amber Thakur
Other reviews saying they don't know what they are doing is 100% accurate. I went to pay off a leased vehicle, they processed as a regular payment and did not take odometer reading from me...now I have been dealing with Chase Financial for 2 months now and it all starts with this location! Save the hassle and find a different location.
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February 2021 by Naser Ghezelbash
Unprofessional bankers
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September 2020 by Adam Alberts
Very helpful, Bobby was patient and walked me through everything, and gave me great advice.
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October 2018 by Sarah Schaefer
This particular branch is full of people that really don't know the bank's policies. No 2 people will tell you the same thing, it's different answers every time and when they don't have an answer you get a friendly shrug from the manager. I would recommend not using this branch unless you yourself are familiar with their policies as the employees are not.
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February 2018 by Christina Arokiasamy
I have personally experienced rude, disrespectful and harsh customer service by Shaelyn, who is a customer service banker at this MAPLE VALLEY Branch. She also hung up on me TWICE when I kindly asked to speak to the manager on banking issues. I felt it was completely unnecessary for Shaelyn to be belligerent, argumentative, to the point of constantly cutting me off and rudely speaking over me. I am a Chase customer for over 2 decades. I can only hope the branch managers here would reprimand her for her rude and unacceptable behavior. Do we as customers stand up and reject rude bankers or do we as customers put up with abuse like the one presented by Shealyn. At other branch and at BECU they treat each customer politely, respectful and kindly. You need to changed your attitude Shealyn, because you represent CHASE BANK in The UNITED STATES OF AMERICA.
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November 2017 by kristine wiles
Very nice