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August 2023 by NewYawk H.
Once again the Deli department at the Maple Valley Freddie's has regressed to the point that it is my last option to shop.I have seen this seesaw for 7 years and it has to be blamed on continuously sub-par store management. Anytime they get a few great people, you can bet that they are gone in a few months. Outside of one or two long tenured employees, it is apparent that there has been minimal training or lessons in Deli etiquette or customer experience. It is once again a shit-show. Real shame.
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May 2023 by Robert P.
8:00 pm on a Saturday night. Only one check out lane open. Huge crowd. Epic Fail.
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April 2023 by Megan W.
I love this Fred Meyer. My favorite by far! BUT, the pharmacy is a joke. The pharmacists are rude on the phone (even hung up on me once), have terrible communication, expected me to go find my own replacement for penicillin when they were out of stock instead of communicating with my doctor. Then they said they changed what insurance they accept and didn't inform me. When I called to ask where to locate their list of insurance providers, they told me they didn't know. Now I go to Safeway and they treat me like an actual human being.
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March 2023 by Andrew B.
100% the most inefficient pharmacy i have ever dealt with. Arrived after receiving a text saying that my prescription was ready and it apparently wasn't ready yet. That would require them to "get the prescription ready". I waited at this pharmacy for 3 hours for 2 different prescriptions because of their poor communication and terrible customer service. Hopefully you have some time to waste if you're dealing with them.
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December 2022 by Monica D.
I recently visited Fred Meyer to buy groceries and was very impressed with the overall experience. The store was clean and well-organized, making it easy to find what I was looking for. The staff was also very friendly and helpful, offering assistance whenever I needed it. One thing I really appreciated about Fred Meyer was the wide selection of products. They had a great variety of fresh fruits and vegetables, as well as a wide range of pantry staples and other grocery items. I was also impressed by the quality of their produce. Everything looked fresh and was well-stocked. Another thing that stood out to me was the affordable prices. I was able to get everything on my shopping list without breaking the bank. They also had a good selection of sale items and special deals, which helped me save even more money. In addition to the grocery items, Fred Meyer also had a pharmacy, home goods section, and clothing department. This made it easy to do all my shopping in one place, saving me time and hassle. The wide selection, affordable prices, and friendly staff make it a great place to buy groceries.
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August 2022 by Joshua M.
Have never had problems with Fred Meyer until I moved and started going to the Maple Valley branch. In the past few months I've had: 1. Sour Tasting Shrimp fresh from the butcher section 2. Nasty smelling steak that was labeled as on sale 3. Tillamook Yogurt that is frequently expired (I have to start checking them after I found a few that were moldy; one of them was moldy even before the listed expiration date) 4. Found a very sharp, and hard orange foreign body in my trail mix. Almost chipped my tooth on it This Fred Meyer is going to get people sick. Also, their customer service is lacking in the garden department. The other day, I had the following conversation with a lady in gardening: me: "Hello" lady: *ignores me* me: "Hello..? Excuse me! Do you have any Peat Moss" lady: "Uh.... do we have what..?" me: "Do.. you.. have.. Peat.. Moss..?" lady: "Yeah.." me: "Okay.... well.. do you know where it is?" lady: *Points to somone more experienced* I don't know why I even bother coming here anymore, but each time I do, they set the bar lower.
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August 2022 by Anna K.
Cross train, there is no reason why one of the 25 staff working can't help at the customer service counter. I saw 5 people confused and trying to get help, but no sign saying closed or explanation, people kept lining up not realizing the counter was closed.
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May 2022 by Teresa M.
Fred Meyer has all the things that you'd expect to find at a grocery store and then some since it has several departments for all of your needs. This store has a strange layout in comparison to the other ones I usually go it, but it's very clean and that's always a plus. Overall it gets the job done nicely and the prices are pretty on par with the rest of the grocery stores. Somewhat recently they decided that you now must have a store card to get the savings. You can signup online quickly though, so it's not that bad.
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March 2022 by Sarrah Marie
Good way to lose a large purchase is not opening when you say you are. I looked up to make sure when the Fred Meyer Jewelers opened and it said 9 AM. So I showed up at 8:55am expecting to wait a few minutes for them to open the doors, to see A lady putting out the expensive displays that they keep in the back every night. Thinking maybe she just got a late start but still a little annoyed. As time goes by she looks up and sees me standing there waiting and says hi and I reply hi back cheerfully then no reply from her! She then continues to put out the displays count her money drawer count another drawer, go do more things go in the back and ignoring me further. It wasn’t until 9:34 AM that she asked me “do you have a question?” Snippy, and I replied I’m trying to get a ring guard. And she said “we don’t open until after 10”, well that’s not what the website says and maybe you should acknowledge customers and ask them before they’re standing there for almost an hour. I walked out, bye Maple Valley location. I’m telling you that older lady(short blonde/gray hair with glasses) with a bad attitude and no worth ethic is going to ruin this location for future customers as well.
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January 2022 by Amber R.
I had ordered a cake a month before my son's first birthday and I showed the employee the cake I liked in their order book. My husband went to pick up the cake today and it was nothing like what I had ordered. I called and told the woman on the other end that I was NOT happy with what was given to me. It turned out to be communication issues with the employee that I had ordered from in the first place. She wrote it down completely wrong and no longer works there. They remade my cake for me plus the smash cake within an hour. I appreciated them working so fast to fix the situation. Thank you bakery staff.
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January 2022 by Debbie Tobin
Wondering why you do not make any effort to enforce the mask mandate in your store? Multiple times when visiting we note many customers walking around without masks. Just 2 days ago we counted 32 people without masks, including an employee. Making Safeway look like a better choice
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November 2021 by Shelby P.
I am a former Instacart shopper who requested help out People don't listen and it's ridiculous that people make a fuss about something that's so trivial. I was followed around the store the whole time that I was shopping. No Thank You.
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November 2021 by William M.
Clean store. Helpful associates. A good selection of choices in produce even though COVID shipping delays have some stuff out of stock. The lines were a bit crowded but they opened new ones quickly.
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October 2021 by Vinnie W.
In the last week and a half, I've gone to this Fred Meyer and they have no baskets for shopping. Not at either doors or the checkout stands. I have asked various employees and have gotten answers of "not enough staff to collect them" "they've been stolen " and "I don't know". At least the "I don't know" answer is the only truth I got! I am confined to a wheelchair so the carts just don't work for me. I guess I have to stop shopping there. Let us know if you decide to bring them back.
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October 2021 by Courtney S
I've been buying rings from FM for over 20 years, first bad experience happened 2 weeks ago, when the lady at the FM Maple Valley was not listening to what I was asking for (an estimate on ring soldiering) and was instead focused on trying to sell me a lifetime warranty. At the end she submitted my rings to the jeweller for an estimate which should have been no more than $100 based upon prior transactions, instead, I received an estimate more than a week later for $1200, when I stated this was overpriced, they modified the estimate to $400. I said I would picking up my rings and the lady hung up me. I will not be going back. Something has changed in how they do business and I will be taking mine elsewhere.