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March 2024 by Collin Gage
I went to have my shocks and struts replaced. I dropped off at 8 am for a noon appointment, they were not done until 5:45, after I picked up the car everyone had left the facility.Driving home was the scariest ride of my life with the whole car rattling and bouncing. Something is obviously wrong with the shocks they installed as it drives significantly worse than when my old "damaged" shocks performed.I will never go to this les schwab again after I use the warranty to fix my car. With the warrenty, they never even filled out the paperwork to verify the warrenty so I am hoping they will even uphold it the next time I come in.
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February 2024 by John Hearing
Have been a customer of MV Les Schwab since they opened, so lots of experiences with them. I took my car in for a nail in the tread and while fixing that they recommended repairing leaking struts. They did a good job of that, but while fixing that the ABS sensor wires were disturbed. But to their credit, Les Schwab replaced the sensor wires and got my Honda back on the road. Big shout out to asst Mgr Hunter and his team!
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February 2024 by Nataliya Salo
Good job, good price, fast service
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February 2024 by Alex McMahon
Add 50% to your price quote. It will be inaccurate and significant costs will be left out. I scheduled for 2 tires and alignment. Quoted ~$400 out the door. I paid $596. If I did this at work I would not get paid and the BBB would fry my credentials.Add 3 hours to your wait time and expect every time quote to be wrong. No one will update you unless you ask directly and the updated time will be a lie.It feels like a joke. They lie to your face and pretend to feel your frustration. Then buy another Rockstar and work on someone else's vehicle.I'm disgusted by my experience here and the technician left his dirty gloves on my seat.
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January 2024 by Dan Rowley
Always ready to help, even with roadside service and fast friendly and fairly priced.
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January 2024 by Adam Alberts
I noticed the skid plate on my truck was still loose and the bolt was only a few threads deep and when I tightened it myself it was cross threaded on my 2023
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December 2023 by Shelley Hibbler
Really appreciate their service. It was late in the day and got a screw in my tire on the way home from work. Managed to get me in and out as quickly as they could.
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December 2023 by Paul Woods
This last visit was the worst in a while. I had an appointment for tires, and when arriving about ten minutes early was told it would be a little over an hour - that was okay. Despite having an appointment though, I was there almost three hours! I'm not sure what the point of an appointment is vs just walking in, I truly don't believe they differentiate between the two.Second item, there were obvious grease stains on the white drivers seat when I went out to get the car - it's not a small detail guys, and a little effort would prevent it.
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December 2023 by John Stelter
FAILED TO INSTALL LUG NUTS....at a TIRE CENTERIn July Les Schwab installed 2 new tires on my 16 year old son's car. After install I was told, "you should have your alignment serviced". No worries, I will schedule an appointment. After a couple trips my son (brand new driver) told me, "the car has a shake and is making a noise". I replied, "I need to get the alignment serviced, I will schedule". Later that week he told me, "it's really bad", I said, "let's go for a ride". We were about a block into the trip and I said, "PULL OVER". I got out to inspect what I was hearing/feeling to discover the issue. THE LUG NUTS ON THE TIRES THEY INSTALLED WERE LOOSE. Not a little loose, he literally was missing 1 lug nut and the others were between 1/4 and 1/2 off. My 16 year old son COULD HAVE BEEN KILLED because LES SCHWAB FAILED to tighten the lug nuts? That is the most basic part of a tire service. I refuse to think of what could have happened because of LES SCHWAB INCOMPETENCE. I emailed their CORP office about my concern (I believe it is forward to the store to provide support) and have been completely ignored.FAILED TO INSTALL LUG NUTS.... at a TIRE CENTER.
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November 2023 by Ilya Konevega
Curbed my BBS rim, and they refused to pay to have it fixed. I even took photos of all 4 wheels on their parking lot before the car was driven into the bay. Showing the date and time the photos were taken. Still refused to have it fixed.
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November 2023 by Black Gato
My first time at Les Schwab, at first, they did a really good job of getting me scheduled and getting me in quickly which I appreciated, however, the day of the appointment I had scheduled a time for me to come and drop off my vehicle, I had assumed my vehicle would be worked on around the time I made the appointment, I even ask how long it would take, and I was told a couple of hours, I then received a phone call a couple hours later assuming my vehicle maintenance was complete but to my surprise, they was just getting started 2 1/2 hours after my appointment time.I then had to wait another two hours for them to complete the work on my vehicle.Very frustrated for lack of communication and for having to waste most of my day, waiting to get my car worked on.I know businesses are vital for our community to thrive, and I hope Les Schwab can make adjustments to communicate better with customers to avoid people being frustrated, and no longer wanting to do business with them.
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October 2023 by Andrew (Andy)
Great customer service. Free tire repair when possible. Replace single tires if possible for your vehicles. Wide wheel and tire options to choose from with warranty and financing options. It's a little more expensive than Discount but you can't beat the service if you want a one stop shop for brakes, tires, and balanced wheels. Alignment included and offered stand alone too if I remember right.
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October 2023 by Scott Douglas
I was notified that it was time for my tire rotation. I scheduled my appointment and was in and out in less than an hour.
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October 2023 by Rachel Eslava
First called to see if could bring a tire in for repair. The said sure bring it in. We get there 20 minutes later with wheel and they Said it will be about 2 hours and we are lucky they are not that busy for a Saturday. We came back 5 hours later and they were just starting the repair. Told us 15 mins so ok that was fine. Then when we picked up the tire and they wouldn’t swap the donut tire currently on car with the fixed tire. It wa about 11:15 am when we dropped the tire off and picked up at 4:15.2 Customers lost from this.
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August 2023 by Daniel Gealatu
I had few appointments with Les Schwab and every time the same issue : delays and more delays. If you choose to use their services , should be ready to burn a full day. No matter if you get an appointment or not. They tell you 2 hours and 4 hrs later " your is "next" in line!!!If time is what you have from abundance, they do a good service, "being on time" is a not their moto!! I got couple sets of tires from them, but i seriously debate if is time to move on a different outlet.