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September 2022 by G.R. H
Went in last minute to rent a U-Haul vehicle. The lady behind the desk said “we are not U-Haul” and that I needed to go onto the U-Haul website. They had two U-Haul trucks in their driveway and a ton of U-Haul advertisements in the building and a bunch of U-Haul products in their building that they were happy to sell you but couldn’t be bothered to help me rent one. It may be true that it needed to be done on a computer but she was not going to lift a finger to help me… and yet she had a customer who was willing to pay, she had a computer in front of her, and they advertise on their voicemail greeting that if you want exceptional service to go through them. It was clear that I was interrupting her day - and she was very polite in her dismissiveness - but wanted nothing to do with helping me. Compare that to the Uhaul dealer in Enumclaw (who I recently rented from) and they had exceptional service!!!The Enumclaw dealer didn’t need to advertise it they just did it. This place could take a lesson or two from that place. I’ve had two storage spots here (at the Maple Valley Dealer who wouldn’t help) for years and years, and given them so much money, it was disappointing to be dismissed like that. I won’t be back.
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July 2022 by Louisa Duchemin
Using the App makes renting a truck so easy. The team at Maple Valley was very friendly and helpful. Keep up the great work.
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March 2022 by Ryan Nielson
Worst service ever ,. Didn't acknowledge me and then proceed to help the guy behind me..... Will never recommend this place ever
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March 2021 by Rick Canales
Great costemer service ?
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February 2021 by soccermom rae
I like the new owner/management. Very friendly and informative.
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September 2020 by Christopher Kelly
Note this post is about UHaul corporate and Maple Valley Mini Storage only by affiliation. UHaul website processed a mobile contactless reservation for me... unfortunately this location doesn't support that, spent an hour between waiting on hold and determining what happened with customer support. Asked for a credit towards future rental for inconvenience and the response was they don't guarantee online reservations - good to know for the future so I don't waste my time with them
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August 2020 by Christopher K.
Note this post is about UHaul corporate and Maple Valley Mini Storage only by affiliation. UHaul website processed a mobile contactless reservation for me... unfortunately this location doesn't support that, spent an hour between waiting on hold and determining what happened with customer support. Asked for a credit towards future rental for inconvenience and the response was they don't guarantee online reservations - good to know for the future so I don't waste my time with them.
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October 2019 by Younis Mahmoodi
These guys close at 5pm but google says closes at 6pm. So simple just update the time and don't waste someone time driving down here thinking still you are open.
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September 2018 by Joe Quan
1000 times better service than wilderness chevron u-haul. Have rented trucks here 3 times, always leaving with a smile. Rented trucks 3 times at wilderness chevron, 2 transactions rank #1 and #2 as the worst retail experiences I have ever had, ever, anywhere.
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June 2018 by Brooke D.
After a terrible experience trying to rent a truck through Penske Truck Rental down the road, we went to Wilderness Chevron, where they have a U-Haul rental service. The man working was incredibly helpful. He instantly checked his schedule without making us give all of our information (as Penske Truck Rental does), told us he didn't have what we needed for yesterday but booked one for us for next Sunday. Their daily rental is $20 less than Penske, (but $1.09 per mile, rather than $.99 per mile), and he told us he would call first thing if there was a cancellation for next Saturday. He was kind, interested, apologized that we couldn't get our first choice, and made the experience very pleasant.
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February 2018 by Tyler Fox
They hauled me
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April 2017 by Jim Harvey
Excellent experience. Have rented trucks here twice; no problems and very smooth. Will be doing so again.
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August 2016 by Calvin Osborn
They could help me get a truck on the same day request & weren't able to help me source one anywhere else in Washington for some odd reason....So I left.