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May 2023 by Frederic tian
A rude lady gave me a bad experience: after waiting a long time without help, the truck I picked up had a tire alert, showed me the wrong start mileage number make me can not using the app to return the truck, and the next day informed me needed be charged 400 miles for a 2-day rental, which made me feel uncomfortable.
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January 2023 by Ron Rivera
Put a reservation in for a 10-foot truck and when we get down to the lot realize it doesn't have a ramp. We drive back and get one with a ramp. Check the U-Haul out and it turns out to have a check engine light and the code reader the cashier used that it was misfiring. So he got me another truck that I had to drive back down to the separate lot, ended up bei g three times. Also there gas is being siphoned and it's a known problem. When I got down there more than six of their U-Haul Vans had the gas caps off hanging. If they don't do anything about it or check them prior to anyone showing up. Our appointment was 10:30 in the morning. There's plenty of time in my opinion to get that taken care of. After we got done with our pickup and delivery I asked the cashier if there was any way that they could grant me a slight discount for the additional hardship and purchasing their service or products that took an hour out of our morning to do this back and forth before finally getting on the way. His answer was no. I highly recommend you get your equipment and services somewhere else.
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January 2023 by K H.
Any positive review of this place is surely the owner trying to preserve some business. The rude old lady that someone else mentioned in their review is still there. She could not care any less about telling you that, on top of charging you over $100 for using their box truck for 4 hours, you need to do her job and drive the truck a mile down the road to the truck lot. Then you need take pictures and walk back to the gas station to drop the keys off. Do not rent from this place. If you do, demand they deduct their hourly wage from your ridiculous bill for doing their work.
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August 2022 by Jon Bowne
Made reservations well in advance. Arrived within 1/2 hour of opening. Was told my pickup location had been moved to a 20 mile round trip from there. Was told a message was left on my cell. Nope. No message. Went to alternate location. Auto repair place in sketchy part of town AND not open for another two hours. 20 minute round trip again in two hours. BTW, mine was the only truck on the lot. I think U-Haul does this to spread the business to smaller franchisees. Screw the customer. You can get away with that if you have a virtual monopoly.l
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July 2022 by CARMEN THUNDER
Great staff. I rent trucks often and this experience was my by far the easiest and fastest. Well done.
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July 2022 by Larry Slavens
4 stars for the young man who helped get things going. No stars for U haul as we reserved the truck 3 weeks in advance and there was no truck specifically there for our one way rental.
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June 2022 by Haley F.
Woman inside working the chevron was incredibly rude. Older gal who honestly doesn't seem like she wants to be there.
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April 2022 by Joshua Queen
U-Haul messed up my reservation royally. My truck was in Seattle even though everything about the reservation said maple valley. These guys made it right without questions or hesitation. Great business!
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September 2021 by DJ Sweeny
I rent trailers and pickups from this location all the time. They are always in great condition and extremely convenient. This is one of the best locally owned businesses in MV!!
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August 2021 by Doug Wombles
It is a desk in the gas station. The guy that works it is very friendly and helpful.Note, they only have the 4-flat wiring harnesses, so if you don't have that, you will have to buy an adapter from them for $20. You can get them for $7 on etrailer.com
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July 2021 by yevgeniy vostrikov
so you come at the time you reserved the truck..and then you told that people who walk in are first??dont understand that part....female person who runs the place are extremely not helpfull and only polite to locals..plus definetely doesnt like people with foreighn accent..Слава ВДВ!!
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July 2021 by Old Country Drivers
truck is not ready at time it was supposed to..Hunter is helpfull though..
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June 2021 by Joanna Ross
Nice people. Easy instructions. Nice rental
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May 2021 by Nik L.
Great customer service from Dean. I shared with him my goal for the day and he recommended the right vehicle and strategy to get what I needed done. I thought he really did a great job and is knowledgeable.
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April 2021 by Denise Russell
Chris02 was very helpful and knowledgeable. This was my first U-Haul rents from Wilderness Chevron, Maple Valley, WA and they will be my go-to dealer in the future for small trailer and truck rentals! I also had a pleasant experience with the mini mart attendant. She knew many of the regular patrons by name and had a great interaction with everyone.