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March 2024 by Matthew Gee
Love this store for the security of receiving mail and packages and staff friendliness/helpfulness.
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March 2024 by Biwas Pokhrel
Mr Manish has amazing service.
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March 2024 by LeeRoy Hegwood
** THEY WILL TRY TO SCAM YOU -- STAY AWAY **I went in trying to ship a pool cue that I had recently sold online. Since the pool cue's case was an awkward shape, I figured getting a box from the store would be inexpensive and convenient. When I went inside, I asked for a box. With no mention of a price, the guy behind the counter grabbed one for me which was a bit long, cut it to size, and sealed the box with tape After asking for my information and settling on $25 to ship the package (a little above rates I found elsewhere online like at USPS) I was also charged $15 for the box. There was no prior mention of a price for the box, and I had assumed the box would come with the shipping cost. Even if the box had been $3, I think that would be somewhat reasonable (this box is 36 x 4 x 4 which can be found for $1 anywhere else) By the time I was told the price of the box we were already about to pay for the label so I felt pressured and paid for the box and shipping which came to $40. I did start to leave, but I just couldn't stomach being scammed over a box, so I demanded a refund for everything. The guy behind the counter tried to just refund me for the shipping cost claiming that since the box was already cut, he couldn't refund it. This manipulative talk made me very upset, and I reminded him that the box was cut before any mention of a price so it's not my responsibility. I did eventually get my refund for the box and shipping but this manipulative smug salesman behind the counter really had the nerve to charge me a 1500% markup on a cardboard box. The prices of boxes are set by location, so it's very much this stores fault for having such predatory pricing. The fact that they were comfortable charging me a last second $15 fee for something that cost them no more than a $1 and try to pressure me into being scammed is ridiculous and I highly recommend going to any other store to ship your items. I want to stress that UPS didn't choose to charge $15 for a box, THIS STORE chooses their pricing, and they chose to screw their customers. I've shipped other things here before, and I've had another issue with this place such as their phone message inbox being full, which clearly shows a terrible lack of customer service. These people are under handed manipulators that will try to squeeze money from you while smiling and laughing. Do not go here.
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March 2024 by Sirena Clark
Excellent customer service. I use this location all the time. It doesn't matter how long the lines are, or how rude the customer, the staff stay focused and kind. Would give them more than 5 stars if I could!
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March 2024 by Darrien Wicker
Very helpful staff. With a lot of services provided like notary, faxing, printing from your email / scanning documents back to your email, etc.Always cooperative and supportive.
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March 2024 by Jennifer
OUTSTANDING staff and consistent customer service that goes above and beyondfor me especially Ua who is knowledgeable, thorough, patient, kind, professional and caring... rare qualities these days. Along with Ua, Stephanie and Manish always greet me a smile, genuine warmth and lighthearted conversation. Jasabel is a sweetheart. Living here almost 19ys in Maple Valley grateful for this location mostly because of the amazing staff as I frequently have buisness here. Thank you ALL for serving the community as a wonderful cohesive team even when slammed with long lines or short staffed with the utmost integrity!
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March 2024 by eunha hahm
Wonderful employeeExcellent service ??????
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March 2024 by Lorne Renshaw
Mahnish has always gone above and beyond to be helpfull even when the store is busy! Awesome! Jezebell and the rest of the crew are stellar as well! Thanks UPS!
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March 2024 by Kevin Frech
Got my package shipped in a short period of time. Pricing options were a bit unclear. Probably the best option around
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March 2024 by Ma Jenta
Confident my package will get there
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February 2024 by T H
The tubby 49ers fan is such a jerk to almost everyone, for some reason she was kind of pleasant to me, but she was so rude to the 3 people in front of me. UPS needs to do better than her.
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February 2024 by Travis
The fat Samoan woman is so rude it's incredible she has any job at all.Such a dump
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February 2024 by Sandra Hallett
Store opened at 8:55 am late . Manager was unavailable to open store printer for one hour after opening late. Several clients left the establishment. Continued poor management!!
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December 2023 by Lu-Hiep Phan
The people working inside are very nice and accommodating. I sometimes have to return/send. A lot of packages, and they're very patient and provide great service, not rushing, and is generally very understanding.
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December 2023 by Hope Berg
I was in today 11/30 to find only one employee who was bustin' a$$ with a smile and kindness. I didn't get her name, but she deserves a raise.