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February 2024 by Victoria Petra
The staff at this branch is amazing. They go above and beyond to help the customer and even serve as a community connector. I mentioned I wanted non-precious earrings adjusted and the lady at the counter pointed to a patron helped at another window who is a local jewelry maker. They know their customers and help us take care of the banking stuff in a very friendly and neighborly atmosphere. I am very grateful for this branch. I used to do my business banking in Bellevue and since they moved all the old staff from Bellevue to other locations, Bellevue branches have lost the personal touch; I am very grateful to see the Maple Valley team still maintain it.
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September 2022 by Ryan Leaf
I have multiple business accounts that I have to utilize through U.S. Bank and Ruby is always professional and easy to work with. Furthermore, she is always proactive and has saved me a lot of time (which is something I don’t find at the majority of places these days). If you live local I would definitely encourage you to utilize this branch as I have had nothing but positive experiences here!! Thx Ruby (and team)!!
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December 2021 by DIRAR HAMDAN
Lucky to have US bank account. Thanks US bank We love you.
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April 2021 by T R.
Not helpful
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March 2021 by Scott McIntosh
The people at this branch are very nice, professional and actively engage in conversation when I have to come in the branch. During the Plandemic I have avoided this but everytime I have to is a pleasant experience.
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February 2021 by linda swannack
This branch in maple valley is awesome! The people are caring, great courtesy, and awesome!
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April 2020 by Kelci
First and foremost I rarely take the time to post reviews for multiple reasons. The first reason being that I am busy and my time is valuable. The second reason being that if the establishment is exuding excellence, I prefer to praise the person/place right then and there in the moment. We lack human contact enough as is. I know that I personally appreciate an in person compliment.I have worked in a customer service/retail/hospitality business for 10+ years and understand that unfortunately negative reviews can be a dime a dozen. I wish I wasn't adding to them, but this branch and my experiences here haven't left me with another option.Every time I have done business in this location there has been an issue. Whether it is a long wait, a sense of the place being under staffed, or staff who are under trained and unable to assist with simple tasks. The "manager" here is a joke. Unprofessional and lacking in customer service skills.I have been a long time US Bank customer and am happy with the services provided. Every other US Bank location I have been to is great and has top notch customer service. Save yourself some time and head to an actual branch, not this one.
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January 2020 by Walter Lowe
A quick and easy in and out to pay the mortgage on a Saturday afternoon when the regular bank locations are closed. Open on Sunday too.
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September 2019 by Alex Othon
Staff is great! They take care of me and my business.
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July 2019 by Kelci K
First and foremost I rarely take the time to post reviews for multiple reasons. The first reason being that I am busy and my time is valuable. The second reason being that if the establishment is exuding excellence, I prefer to praise the person/place right then and there in the moment. We lack human contact enough as is. I know that I personally appreciate an in person compliment.
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March 2019 by Maysam Algharbawi
They are not professional
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May 2018 by The Cowboy Pinoy
Having a Bank branch that's open later in the evening on weekdays and open on both weekend days is essential for someone who commutes outside of town for work. The reps are friendly and knowledgeable and when the branch is closed the ATM is available as long as Fred Meyer is. I've only experienced once when the ATM was down due to maintenance.
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May 2018 by Jason Morgan
Anne & Ruby are great!
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April 2018 by Zach Vanzandt
Ruby is great and is very professional. She made me want to bank there. Thanks Ruby you are great compared to the Des Moines branch, which is horrible.
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February 2018 by Cowboy Pinoy
Having a Bank branch that's open later in the evening on weekdays and open on both weekend days is essential for someone who commutes outside of town for work. The reps are friendly and knowledgeable and when the branch is closed the ATM is available as long as Fred Meyer is. I've only experienced once when the ATM was down due to maintenance. Even during peak hours, I've never experienced more than a queue of two clients before me. The caveat in this review is that I've only needed the branch for basic services and although it appears they have more in-depth banking offerings, you may want to call to inquire beforehand.
