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January 2024 by K S.
Cashier tried overcharging me. I bought a 4-pack of Gatorade and she scanned the package 4 TIMES! I had to argue with her that the 4.70 price was for the 4-pack, not each bottle. If you shop here, look at the prices being rang up and check receipts!
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October 2023 by Suzanna P.
Called inquiring about a vaccine. The pharmacist was rude and talks to customers like they are idiots! I Will never give them my business!
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April 2023 by Michael B.
I attempted to print some photos of myself and my wife. The manager, Eric, refused to deliver the photos due to him finding them "indecent". When I questioned this, he showed me the photo of my completely clothed wife kneeling on our bed. I scoffed, and he stated, "there was also liquor." Yes, a bottle of Jack Daniels appeared in another photo. Cheers to you, manager Karen/Eric! I went down the road to your superior competitor and printed the photos without issue.
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March 2023 by Jacqulyn P.
Truly, the very worst experience I've ever had with any business, anywhere. My husband's doctor cancelled his medication and put him on another medication on February 28th. On February 28th all 4 of my medications was cancelled. They somehow cancelled my medication which I had refills left of. When I called the pharmacist kept blaming me and said that I cancelled them through the app because his system showed the customer had cancelled. He said it would show on his system if a customer cancelled, if they cancelled or if the doctor cancelled. On my husband's record it also showed that my husband had cancelled, even though it was his doctor. He couldn't care less that this had happened and so he could make sure it didn't happen again to someone else, he just kept saying it was me who did it or that my app was hacked. I then went into the store because I need one of the medications to stay alive and again explained in person that I did not cancel out my prescriptions. He kept saying I did, and said on their record it showed my husband also cancelled. He was not listening to me and not taking accountability to ensure this didn't happen again to someone else. Once a prescription is cancelled, they can't pull it back up and fill it. He told me to go to the ER if I needed it filled before handling it with my doctor's office. He was SO rude to me. He then called Eric, the shift lead, and I was explaining to him what happened and how serious this was. I was voicing my frustration over the pharmacist not taking accountability for something so serious and instead was blaming me and my husband for cancelling them and he threatened to call the police on me and said if I ever set foot in the store again he would make sure I was arrested. Don't worry, I most definitely will never set foot in a Walgreens anywhere again. Neither will my family, and I will tell as many people about this as who will listen. I've spent the day getting my doctors to re prescribe my medications and sending them to Costco instead. Truly the worst and because they threatened to call the cops, most embarrassing, experience of my life.
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January 2023 by Arvind P.
This is a review of Walgreens pharmacy only at this maple valley location. The employees here seem pretty rude. They almost always talk down to you except maybe one of them. The pharmacist seems ok but the employees are not very kind or patient with their customers. It's especially distressing when you are not feeling well. The Walgreens online app as a whole is a joke. No use trying to schedule vaccination appointments online because it won't show up on their system. Also the paperwork you sign online is useless since you end up having to fill this out again in person. This I've experienced with multiple Walgreens locations. Also there is no way to track what vaccines you've scheduled in the past within the app. App automatically refills medications and no easy or obvious way to cancel it.
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October 2022 by Eric B.
2 stars. The Asian chick working at 5:40 Thursday October 6th is short, snobby, and rude. It's literally your choice to work there. If you don't like it simply leave lady, stop taking your frustration from home out on customers!
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August 2022 by Emily A.
I stood at the register for several minutes, as multiple employees moved about. (Two seemed to be trying to work a photo issue, one who was not working the register simply stroked past one time then back the other way. Not one person acknowledged me, smiled, or said "we will be right with you" or "someone will be right with you"...nothing! At one point a customer walked up to the outer portion of the front (outside of the line) and someone immediately said "someone will help you over there", pointing to the register where I was standing! I had to learn from HER approaching an area she couldn't be wrung up in, that someone would eventually help me. So 1) Can we look up from a photo order to at least let me know you see me? And 2) could the person lazily strolling by me multiple times let me know it is in fact one of the people trying to trim photos that will eventually find a moment to help me? I honestly felt like I was not only invisible, but definitely In the twilight zone. Train your folks on basic customer service and like..I don't know, general human manners?
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July 2022 by Tracy D.
They do not even deserve a 1 star. Their customer service is horrible. Went to pick up some photo items. The kid at the counter was less than interested to help me. Called for help no one came. Called for the supervisor and they would not come. I ended up leaving. Went back a week later and same kid at the counter. Again poor attitude and slow. Then had to call again for help. Three people and 20 minutes later I finally got my items. Just horrible.
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July 2022 by Luda T.
So sad to see the state of customer service these days. I stopped into the maple valley Walgreens to do some shopping while my daughter was at her music lesson. I usually use the Walgreens app to check for sales and digital coupons. When I was checking out I noticed that my 2 coupons didn't seem to have gone through so the the sales person asked her manager Jake to help her fix the problem. Jake came over with a very annoyed attitude and proceeded to roll his eyes and tell me he doesn't know what I'm talking about ands he's never heard of anything like digital coupons on the Walgreens app. I really didn't appreciate the attitude from Jake, Natalie who was ringing me out and on their first week of work was very polite. As a former retail employee I'm just saddened that this kind of attitude is acceptable these days , especially from a manager.
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July 2022 by Zach B.
The pharmacy at this Walgreens is a hot mess. I have been a customer there for a little over year and today is the last day I will be doing business with them. The pharmacy decided to suddenly shut down for lunch with 4 cars in the drive thru and the store manager's response amounted to a shrug and a halfhearted apology. When I returned later that day and picked up my prescription, the lid was not secured to the bottle. So, when I opened the bag, the lid flew out along with my medication all over the floor. After collecting what I thought was all the pills, I found that I was one short. Either they inaccurately filled the prescription and hoped I wouldn't notice or it was lost when the pills flew everywhere and now I have to worry about my toddler finding the pill. There are plenty of other options in the area. Avoid this Walgreens.
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February 2022 by Dirar H.
I have used this walgreens for about 2 years. They have made several mistakes on my prescription fills, have long lines in their pharmacy drive -through and today I had a very rude employee get mad at me and have another employee finish helping me. I just transferred my prescriptions to the pharmacy across the street and won't be going back to this walgreens.
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February 2022 by Travis F.
Any time I try to call the pharmacy during the week I get some lady who answers the phone with a attitude then hangs up on me almost instantly
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December 2021 by Cherry M.
In my opinion they do not even deserve one star. They have a short young blonde kid working there that has a serious Napoleon complex. Asks for information no one else ever asks for and makes up things they require for a friend to pick up a prescription. I had the gall to complain about him to the Pharmacist, Thang, and was told he didn't care because he made it in when no one else did in the snow and that I could take my business elsewhere and he hung up on me. What the heck? Is this punk kid really worth telling a long time customer to go somewhere else? Never did get my prescription my friend went to pick up as I am disabled and unable to drive in the snow. This kid said I had to call and add her to my account as a person that could pick up medication for me, which has never been the case in 6 years of having my prescriptions picked up for me. Oh, and I called to do as requested and after 30 minutes of waiting someone picked up the phone and just as quickly hung up. This happened twice. I finally called Fred Meyer and had my prescriptions transferred. Buh bye Walgreens. Won't miss your rude employees.
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September 2021 by Melody C.
We went in for flu shots. They couldn't find our insurance, it's a large company and we've never have had any issue. We confirmed with the insurance today that they should have taken it. We ended up paying cash. Then we got our paperwork to hand to the pharmacist given the shots and the first name is wrong on my husbands. Then, the pharmacist mixed up information on my husband shot record for work with my information. Second time at this pharmacist and the second time they didn't get it right. Hence the review. Follow up. I went in to talk with Thang, the pharmacist manager. He was very apologetic for the cluster that happened. He was able to refund my money and get the insurance information into the computer. Thank you Thang for getting it worked out. It was truly appreciated.
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September 2021 by Nicholas N.
TLDR: I feel like Walgreens tried to kill me Where to start with this one. first off the front of the store here is actually REALLY nice in terms of the people working it. I have always had a good experience and they have even gone outta there way to help me carry things and all kinds of really nice things. YOU DONT HAVE ENOUGH OF THEM at a time but that's a corporate problem not a local store issue as all Walgreens share that issue . I want to make it clear that the pharmacy is the issue. THEY ARE THE WORST. if it wasn't for the fact that there is a 24 hour one in Issaquah and there's really no other 24 hour pharmacy's near here I would drop them and get a new one. They always mess up my scripts'. I have one that the insurance only covers half. I ALWAYS message and ask them to fill it in 2 15 bottles so i can pay outta pocket for 1 of them. however time after time this isnt done. i called and ask them to add this as standard note. this is constantly an issue. NOW here's where stuff goes really dark. i had a heart attack 3 days ago. I had 7 new scripts sent in. They only filled 6 of them without even telling me I was missing 1. They only filled my my 60 pill order with 50 pills, again no notification. I was not offered a pharmacists consultations on these new medications. MANY OF THEM HAVE INTERACTIONS. would have been nice to know they could cause HALLUNCINATIONS before having a HALLUNCINATION. In my opinion this Walgreens tried to kill me. The pill they didn't fill was one of my must takes to live according to the doctor. the one they short filled? again a life needed medication. unless i had caught the error i wouldnt have known i had 5 days less of the medication then what i was prescribed.