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October 2024 by Joey Hellmann
Everyone at Fix Auto was super helpful. They gave me updates twice a week on the progress of my car repair. There were automated and personal ones. All in all it was a good experience and I would recommend them.
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October 2024 by Crystal Moore
Fix It was a wonderful experience. I received regular updates and they worked with Enterprise. So seamless
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October 2024 by Maggie Gettemy
I worked with Meagan, she was very good at keeping me updated. All the office staff I worked with were very personable and kind. My car looks brand new! They even detailed my car. 10/10 I would recommend this shop!
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October 2024 by Joanne Park
This was probably the easiest and most pleasant experience I had with repairing my car. The ladies in the office were incredibly friendly, kind, and accommodating. They keep you updated in a timely manner what is going on with my car so I never had to wonder. Definitely plan to come back if I ever need another repair.
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October 2024 by Curtis Elliott
Great Job! Very organized with quality work. Job was done on time. Thanks!
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October 2024 by Janet Crumley
I had a great experience at Fix Auto having my car repaired after I was rear-ended. They worked with the other driver's insurance company so all I had to do was drop my car off and pick it up 6 days later. The office staff was so friendly and helpful. I'd recommend them to anyone needing collision repairs!
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October 2024 by Patrick Thompson
Great people
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October 2024 by exitsign1515
Best experience ever! Communication and service was unparalleled. I would highly recommend Fix Auto in Maple Valley. They are the best!
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October 2024 by Cooper Knox
Fast and quality repair done by the team at fix auto in maple valley! The shop was able to efficiently get my truck in and out! Great paintwork and quality parts. The team in the office and in the shop is spectacular. Best experience I've ever had with a bodyshop.
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October 2024 by Kat M
FINAL UPDATE: Finally spoke with the manager. It only took two weeks of repeatedly telling them I’m disappointed with the level of service but finally. Once on the phone, it was like pulling teeth to get any information from the manager. After 5min of him being condescending and saying I was rude, for him to admit that they were struggling to get a decent quality part approved by my insurance and that is for the delay.
So it took three weeks for them to finally communicate the delay? I’m not understanding why this was kept from me when I repeatedly was calling them to say how frustrated I am.
Then, I get a call from my insurance telling me that my car should be ready by the 24th, but this wasn’t communicated to me by the shop at all. At no point was I given an accurate date for when my car would be ready but yet they were able to communicate this with the insurance?
I adjusted my review as they aren’t fully to blame for the delays however it shouldn’t be this hard to communicate with your customers.
Original adjusted review:
ZERO updates and I have to call every time just to be told that my car on isn’t ready.
I call on Friday and I’m told the part will get here “early next week”. Well I call back on Monday and I’m told “it won’t be here until Thursday”
Just called today (Friday) and the part still hasn’t arrived and they blame it on shipping delays.
I’m just going in circles with these guys.
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October 2024 by Matt Johnson
On time as promised
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October 2024 by ineat wiley-mckinney
Great experience; friendly staff!
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October 2024 by Kevin Pfeiffer
Did a great job on our crv. Nice to have a quality autobody shop locally in MV
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October 2024 by Tia Carr
Flawless experience from start to finish. Kept us in the loop and the finished product was as good as new!
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October 2024 by Kyle Lee
Fast service. Great quality. Excellent communication!
