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March 2024 by Tatiana Marchuk
The service is terrible! I waited for my mini hot dogs for 25 minutes, and even though they were already ready on the counter, I kept waiting. When even the people who stood in line behind me all received their orders, I STILL continued to wait!!! When there was no line at all and I was left alone, they gave me hot dogs from the window that stood there for 15 minutes! The mood is spoiled! Thank you.
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December 2023 by Roberto Merino
This Auntie Anne probably has one of the worst service I have ever seen. I had to wait almost 50 minutes just for my order and it wasn’t even completed since I asked for a refund. The management and the cashier don’t know what anything is going and even lying saying I had already got my order. Finally when getting my refund after 50 minutes they were unable to find my order to refund and one worker just gave me money for the refund. I don’t know if this is the policy or if they just wanted to get rid of me but either way it was the worst experience for me and my family.
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December 2023 by olivia hanks
Wait said 10 minutes took 30 mins with no
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October 2023 by Lin M.
i was hoping to have some great food with a side of great costumer service !!!!!!!! but that did not happen, but instead i could feel the toxic ambiance in the air, on a sunday. one of the female employees was extremely rude to me and my fellow friends, we felt like she was just judging us and not trying to hide it infact making sure that me and my friends knew that she was talking about us to her fellow coworker. i as a grown woman never expected such disappointment, in fact she was not even serving me she was near then oven so i was not sure what she was side eyeing me for seance i did not even talk to her!!!!!! hiring managers should be doing a much better job at hiring!!!!!!! do better.
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July 2023 by Kelsey Garcia
Great lil stand in the outlet mall. Service was fast and people are friendly! Never fails to satisfy!
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April 2023 by Galadrial B.
I was in there yesterday evening and was the 2nd person in line and there was another couple behind me in line. As one employee was helping finish cashing out the people in front of me a second employee asked the couple behind me what they wanted and she gave that couple the last two cups of pretzel bites so when the first employee finished with the people in front of me she rang up the couples order that was behind me and then asked me what I wanted. I wanted pretzel bites in which since the couple behind me were helped before me, there were no pretzel bites left therefore I did not get anything because they were all sold out and could not make anymore. This is very bad customer service!
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February 2023 by Tom T.
Food was ok, wished it was warmer. Treated my brother and daughter to some cinnamon sugar nuggets and a lemonade. Main reason for the two stars is the service, the girl at the registered really couldn't be bothered to help us out rolling her eyes multiple times as we were interrupting her from something. We were one of two customers in the store and the other person was waiting to pick up her food. I just wanted to get what I paid for and leave.
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November 2021 by Tyler M.
Great diner food, all day breakfast, and a pleasant atmosphere. I had the kitchen sink scramble and it was perfect. I also appreciate how clean they kept the place. I came in an hour before they closed and everything was still spotless. A+ from me.
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November 2021 by Kathy Kiger
Great Pretzel s canot wait til backagain
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July 2021 by Rhonda Offutt Burgess
Pretzels where great. Had a big order and they fixed in a timely manner.Hope they come back soon.
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November 2020 by Jacques I.
It's been a hot minute since I've been to Auntie Anne's. I mean, like, since maybe high school? Which I won't even say how long ago that was. But let's just say it's the quintessential snack for when you're hangin' with your friends at the mall and you think your s*** don't stink at 16. My boyfriend and I were doing some Christmas shopping at the outlet, and Auntie Anne's was one of the few eateries that you could easily get takeout at and was not located in the food court area. Just for ol' times sake, I decided to get a sour cream and onion pretzel, which was my jam back in the day. But some things just seem to change. And get more expensive, yeah? For about five bucks I ordered the sour cream and onion pretzel and thought it was A-OK. I don't remember the pretzel being this thin? Though they heavily sprinkled on the sour cream and onion powder, I thought the pretzel was meh. I also wished it had been warmer, which put a damper on the overall taste. Tastes change, I guess. The pretzel of my teenage years shall remain a distant memory. I most likely wouldn't get AA's anytime soon. Or again.
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February 2020 by Chenille V.
The best and most fresh. I love all the pretzels but my favorite pretzel is pepperoni pretzel. They have the best fastest service and everything is always nice and fluffy.
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August 2019 by Kate Mallahan
yummies pretzels and delicious lemonade, friendly staff and the truck supports a great cause!
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December 2018 by Lingam M.
I've only been here once during the November shopping season. Dunno why this place has a low score. There's nothing wrong or offensive about this place. The food is good but, not something you would eat daily and the standards are just about how a big franchisee works. The service was fast and we were able to go in and out in just under 5 minutes.
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September 2018 by Hadi R.
The guy that took our order is so good and nice and really focus on customer service I hope that this place can put some TIP so as customer we can give them a little bit tip for the nice worker
